Bug 1354624 - "Customer portal credentials are not available" displayed if user saves deployment exits, and then tries to come back to launch deployment.
Summary: "Customer portal credentials are not available" displayed if user saves deplo...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Quickstart Cloud Installer
Classification: Red Hat
Component: doc-Release_Notes
Version: 1.0
Hardware: Unspecified
OS: Unspecified
unspecified
medium
Target Milestone: ga
: 1.0
Assignee: Julie
QA Contact: James Olin Oden
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-07-11 18:28 UTC by John Matthews
Modified: 2016-09-13 16:31 UTC (History)
7 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
We do not save the credentials for the customer portal in the DB, they are only temporarily saved in the webui's session. This means that a user needs to click the deploy button soon after creating the deployment. i.e. they are not able to create the deployment, save it, and log out and then come back sometime later to run the deployment. The workaround is to delete the deployment they saved and to create a new one and deploy it when ready.
Clone Of: 1352968
Environment:
Last Closed: 2016-09-13 16:31:24 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHEA-2016:1862 0 normal SHIPPED_LIVE Red Hat Quickstart Installer 1.0 2016-09-13 20:18:48 UTC

Description John Matthews 2016-07-11 18:28:21 UTC 
+++ This bug was initially created as a clone of Bug #1352968 +++

Description of problem:

During restart of OpenStack deployment, Customer Portal error message

Version-Release number of selected component (if applicable):

QCI 1.2

How reproducible:

Uncertain

Steps to Reproduce:
1. Install QCI and TripleO
2. Login to run launch-fusor*-installer
3. Deploy OpenStack
4. Exit and save
5. Try deploying again

Actual results:

{"displayMessage":"Customer portal credentials are not available.","errors":["Customer portal credentials are not available."]}

Expected results:

No error, successful launch OR
prompt for credentials

Additional info:

/var/log/foreman/production.log excerpt:
2016-07-05 09:50:29 [app] [I] Processing by Fusor::Api::CustomerPortal::CustomerPortalProxiesController#get as JSON
2016-07-05 09:50:29 [app] [I]   Parameters: {"login"=>"<<login name>>"}
2016-07-05 09:50:29 [app] [E] *** ERROR: Customer portal credentials are required.  Please provide them using login. (401) ***
2016-07-05 09:50:29 [app] [E] REQUEST URL: /customer_portal/users/<<login name>>/owners
2016-07-05 09:50:29 [app] [E] Katello::HttpErrors::Unauthorized: Customer portal credentials are required.  Please provide them using login.
 | /opt/theforeman/tfm/root/usr/share/gems/gems/fusor_server-1.0.0/app/controllers/fusor/api/customer_portal/customer_portal_proxies_controller.rb:76:in `verify_logged_in'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:424:in `block in make_lambda'
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 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:299:in `call'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:299:in `block (2 levels) in halting'
 | /usr/share/foreman/app/controllers/api/v2/base_controller.rb:152:in `disable_json_root'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:424:in `block in make_lambda'
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 | /opt/theforeman/tfm/root/usr/share/gems/gems/rails-observers-0.1.2/lib/rails/observers/action_controller/caching/sweeping.rb:73:in `around'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:447:in `public_send'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:447:in `block in make_lambda'
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 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:298:in `block in halting'
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 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:299:in `block (2 levels) in halting'
 | /usr/share/foreman/app/controllers/concerns/application_shared.rb:13:in `set_timezone'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:424:in `block in make_lambda'
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 | /opt/rh/rh-ror41/root/usr/share/gems/gems/activesupport-4.1.5/lib/active_support/callbacks.rb:298:in `block in halting'
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 | /usr/share/foreman/app/models/concerns/foreman/thread_session.rb:32:in `clear_thread'
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 | /opt/theforeman/tfm/root/usr/share/gems/gems/rails-observers-0.1.2/lib/rails/observers/action_controller/caching/sweeping.rb:73:in `around'
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 | /opt/rh/rh-ror41/root/usr/share/gems/gems/railties-4.1.5/lib/rails/railtie.rb:194:in `method_missing'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/rack-1.5.2/lib/rack/builder.rb:138:in `call'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/rack-1.5.2/lib/rack/urlmap.rb:65:in `block in call'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/rack-1.5.2/lib/rack/urlmap.rb:50:in `each'
 | /opt/rh/rh-ror41/root/usr/share/gems/gems/rack-1.5.2/lib/rack/urlmap.rb:50:in `call'
 | /usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/rack/thread_handler_extension.rb:77:in `process_request'
 | /usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:140:in `accept_and_process_next_request'
 | /usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:108:in `main_loop'
 | /usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/request_handler.rb:441:in `block (3 levels) in start_threads'
 | /opt/theforeman/tfm/root/usr/share/gems/gems/logging-1.8.2/lib/logging/diagnostic_context.rb:323:in `call'
 | /opt/theforeman/tfm/root/usr/share/gems/gems/logging-1.8.2/lib/logging/diagnostic_context.rb:323:in `block in create_with_logging_context'
2016-07-05 09:50:29 [app] [I] Completed 401 Unauthorized in 9ms (Views: 4.8ms | ActiveRecord: 0.6ms)

Attempt to go backward to correct resulted in:
Adapter operation failed
You previously selected subscriptions (<<detail>>) that are no longer available to be selected in the pool

Appears to be a SMA issue.  Trying to re-create the SMA
Comment 9 James Olin Oden 2016-08-25 13:17:06 UTC 
Verified in version 1.0
Comment 10 Andrew Dahms 2016-09-13 00:22:23 UTC 
Changing the 'requires_doc_text' flag to '-' now that the bug has been VERIFIED.
Comment 12 errata-xmlrpc 2016-09-13 16:31:24 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHEA-2016:1862
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