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Description of problem: During RHV deployment, insights upload ultimately causes RHV deployment failure Version-Release number of selected component (if applicable): QCI-1.0-RHEL-7-20160815.t.0 How reproducible: Believe 100% for this configuration Steps to Reproduce: 1. Install/configure QCI 2. Deploy RHV with Insights enabled and OpenShift 3. Monitor Installation Progress Actual results: RHV deployment error at 82.1% Expected results: Successful deployment Additional info: RHV deployment failed at Actions::Fusor::Deployment::Rhev::Deploy Error was: "====== Puppet run for host <<engine_fqdn>> status reported as Error ======" On engine system, /var/log/messages: yum[12869]: Installed: redhat-access-insights-1.0.6-0.el7.noarch puppet-agent[4587]: (/Stage[main]/Access_insights_client/Package[redhat-access-insights]/ensure) created puppet-agent[4587]: (/Stage[main]/Access_insights_client/Exec[/usr/bin/redhat-access-insights --register]/returns) ERROR: Upload failed! puppet-agent[4587]: (/Stage[main]/Access_insights_client/Exec[/usr/bin/redhat-access-insights --register]/returns) Debug Information: puppet-agent[4587]: (/Stage[main]/Access_insights_client/Exec[/usr/bin/redhat-access-insights --register]/returns) HTTP Status Code: 500 puppet-agent[4587]: (/Stage[main]/Access_insights_client/Exec[/usr/bin/redhat-access-insights --register]/returns) HTTP Status Text: Internal Server Error puppet-agent[4587]: /usr/bin/redhat-access-insights --register returned 1 instead of one of [0] puppet-agent[4587]: (/Stage[main]/Access_insights_client/Exec[/usr/bin/redhat-access-insights --register]/returns) change from notrun to 0 failed: /usr/bin/redhat-access-insig hts --register returned 1 instead of one of [0] NOTE: This may be 2 issues conflated
This seems to be due to a intermittent communication issue with Customer Portal "RedhatAccess::Telemetry::PortalClient: Caught HTTP error when proxying call to tapi: Request Timeout" along with "ActionView::MissingTemplate" After several hours research on my part, resuming the task led to succcessful completion of the deployment
We are deferring this issue to post GA
*** Bug 1366013 has been marked as a duplicate of this bug. ***
Note: This occurred again in a libvirt environment, deploying RHV, self-hosted with 2 hypervisors in QCI-1.0-RHEL-7-20160823.t.1 ISO Failed in the same manor as described above with similar trace.
This occurred again in a libvirt environment, deploying the basic two node RHV deployment (hypervisor + engine) in the QCI-1.0-RHEL-7-20160902.5 ISO. Failed in the same manor as described above with similar trace.
[root@mac5254007ae704 ~]# redhat-access-insights --register --verbose <snip> POST System: https://sat62fusor.example.com:443/redhat_access/r/insights/v1/systems {"machine_id": "7e12eaf556664e0f9acb4d846377e14c", "remote_branch": "c78566e1-c6f7-43f9-b33c-b0613f767e9f", "hostname": "mac5254007ae704.example.com", "remote_leaf": "eb3d74b0-4b71-4e95-8796-2bb1ef8ff59d"} POST System status: 500 ERROR: Upload failed! Debug Information: HTTP Status Code: 500 HTTP Status Text: Internal Server Error This was found w/ access_insights plugin v1.0.11 After speaking with lphiri, issue is fixed w/ v1.0.13 found in: https://brewweb.engineering.redhat.com/brew/buildinfo?buildID=511791 https://brewweb.engineering.redhat.com/brew/buildinfo?buildID=511794
Verified on QCI-1.1-RHEL-7-20161006.t.0.
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHEA-2017:0335