Bug 1378617 - browsing to "patronus" site crashes Firefox
Summary: browsing to "patronus" site crashes Firefox
Keywords:
Status: CLOSED WONTFIX
Alias: None
Product: Fedora
Classification: Fedora
Component: firefox
Version: 24
Hardware: x86_64
OS: Linux
unspecified
high
Target Milestone: ---
Assignee: Martin Stransky
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-09-22 23:45 UTC by M. Edward (Ed) Borasky
Modified: 2016-09-26 08:01 UTC (History)
5 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2016-09-26 07:00:57 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)

Description M. Edward (Ed) Borasky 2016-09-22 23:45:50 UTC
Description of problem:
Browser crashes when visiting https://my.pottermore.com/patronus

Version-Release number of selected component (if applicable):
Installed Packages
Name        : firefox
Arch        : x86_64
Epoch       : 0
Version     : 49.0
Release     : 2.fc24
Size        : 133 M
Repo        : @System
From repo   : updates-testing
Summary     : Mozilla Firefox Web browser
URL         : https://www.mozilla.org/firefox/
License     : MPLv1.1 or GPLv2+ or LGPLv2+
Description : Mozilla Firefox is an open-source web browser, designed for standards
            : compliance, performance and portability.


How reproducible:
Consistent - always crashes

Steps to Reproduce:
1. Open Firefox
2. Browse to https://my.pottermore.com/patronus
3. Wait

Actual results: Crashes. It claims to have reported a bug so you probably have an abrt log somewhere.

Expected results: playing the video ... it works on Firefox Nightly from Mozilla.


Additional info:

Comment 1 M. Edward (Ed) Borasky 2016-09-23 00:17:15 UTC
I found the abrt log ... the report process claimed it was a duplicate of bug #1349736 ... I'm not convinced after reading that bug; I'm not running Wayland!!

Comment 2 Martin Stransky 2016-09-23 10:06:19 UTC
Can you please attach a backtrace according to those instructions?
https://fedoraproject.org/wiki/Debugging_guidelines_for_Mozilla_products
Thanks!

Comment 3 M. Edward (Ed) Borasky 2016-09-23 22:37:07 UTC
I got about a half hour into this, repeatedly entering return at all the pauses before I finally gave up. Then I restarted Firefox in Safe Mode to disable all the add-ons and the site works. So you can close this as "Unable to reproduce" for now. It's clearly not a Fedora problem if disabling add-ons fixes it. ;-)

Comment 4 Martin Stransky 2016-09-26 07:00:57 UTC
Thanks for the info.

Comment 5 M. Edward (Ed) Borasky 2016-09-26 08:01:47 UTC
It turns out Mozilla's bug tracker has this ... it's a common site. So if it comes up again the URL there is https://bugzilla.mozilla.org/show_bug.cgi?id=1304873


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