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Bug 1378961

Summary: Error displaying PDF in Evince
Product: Red Hat Enterprise Linux 7 Reporter: Tomas 'Sheldon' Radej <tradej>
Component: popplerAssignee: Marek Kašík <mkasik>
Status: CLOSED ERRATA QA Contact: Desktop QE <desktop-qa-list>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 7.1CC: bertranjlopez, crungeho, dvanbale, gkeegan, mkasik, tpelka, vbudikov, vpakolu
Target Milestone: rc   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: poppler-0.26.5-37.el7 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2019-08-06 12:03:05 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
STDERR output of Evince when viewing the PDF file
none
File that exhibits the behavior described in thsi bug on evince-3.20.1-2.fc24 none

Description Tomas 'Sheldon' Radej 2016-09-23 16:40:00 UTC 
Created attachment 1204226 [details]
STDERR output of Evince when viewing the PDF file

Description of problem:
Rendering of a particular PDF [1] is broken, page 95 and some following pages are grey, and numerous UI elements disappear (become grey) as well.

[1] https://access.redhat.com/site/documentation/en-US/Red_Hat_JBoss_BPM_Suite/6.3/pdf/Administration_And_Configuration_Guide/Red_Hat_JBoss_BPM_Suite-6.3-Administration_And_Configuration_Guide-en-US.pdf

Version-Release number of selected component (if applicable):
evince-3.14.2-5.el7.x86_64

How reproducible:
Always

Steps to Reproduce:
1. Download [1]
2. Open in Evince
3. Scroll to page 95

Actual results:
Page is not rendered (grey area shown instead), Evince UI falls apart (becomes grey as well).

Expected results:
Page is rendered properly, Evince UI doesn't fall apart.

Additional info:
This behaviour is reproducible in Evince on Fedora 24 as well. qpdfview or pdf.js (Firefox) do not exhibit this behaviour.

STDERR output of Evince attached.
Comment 2 Marek Kašík 2016-09-26 15:43:55 UTC 
Felipe, could you have a look at this? Thanks
Comment 4 Caolan McNamara 2017-01-16 11:24:31 UTC 
I can't reproduce this with Original log mentions insufficient memory errors. Is this still reproducible by anyone with >= 3.14.2-17.el7 ?
Comment 5 David van Balen 2017-01-16 14:15:23 UTC 
I think the document that is linked to in the original bug report has been re-generated since the bug was filed. I can reproduce on evince-3.20.1-2.fc24 with the document that I am about to attach to this bug.
Comment 6 David van Balen 2017-01-16 14:16:50 UTC 
Created attachment 1241252 [details]
File that exhibits the behavior described in thsi bug on evince-3.20.1-2.fc24

Attaching reproducer document.
Comment 7 David van Balen 2017-01-16 14:19:26 UTC 
If I click on Chapter 12 in the TOC on the left and start scrolling, I see the issue pretty quickly.
Comment 8 Marek Kašík 2018-04-05 14:40:47 UTC 
Hi,

I've prepared a patch for this and attached it to upstream bugzilla. Lets wait on upstream's decision about it.
Comment 9 Marek Kašík 2018-04-24 10:37:35 UTC 
*** Bug 1417808 has been marked as a duplicate of this bug. ***
Comment 10 Bertran Lopez 2018-07-27 20:26:36 UTC 
I am also affected by this bug in RHEL Desktop 7.5. When viewing large PDF files with Evince, screen artefacts appear and the pages are not rendered properly. My STDERR output is identical to the one described by Tomas.

I am unable to read the RHEL 7 System Administration Guide (https://access.redhat.com/documentation/en-us/red_hat_enterprise_linux/7/pdf/system_administrators_guide/Red_Hat_Enterprise_Linux-7-System_Administrators_Guide-en-US.pdf).
Comment 11 Tomas Pelka 2018-07-30 10:52:49 UTC 
(In reply to Marek Kašík from comment #8)
> Hi,
> 
> I've prepared a patch for this and attached it to upstream bugzilla. Lets
> wait on upstream's decision about it.

So Marku any progress upstream?
Comment 12 Marek Kašík 2018-07-30 12:02:07 UTC 
No progress yet. Although the patch looks simple it is not and I would like to get upstream's approval before I'll push it into RHEL.
I'll ask them for review. I'm going to push the patch to Fedora in between.
Comment 13 Marek Kašík 2018-07-30 16:36:16 UTC 
*** Bug 1609853 has been marked as a duplicate of this bug. ***
Comment 19 errata-xmlrpc 2019-08-06 12:03:05 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2019:2022