Note: This bug is displayed in read-only format because
the product is no longer active in Red Hat Bugzilla.
RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
This issue was resolved in automated testruns for all arches of RHEL-7.4-Alpha-1.0 compose RHEL-7.4-20170421.1 with packages...
subscription-manager-1.19.9-1.el7
python-rhsm-1.19.5-1.el7
Moving to VERIFIED
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHBA-2017:2083
Description of problem: I do not have a predictably reproducible scenario; however, automated testing has encountered this exception several times. Version-Release number of selected component (if applicable): subscription-manager-1.19.4-1.el7 python-rhsm-1.19.2-1.el7 How reproducible: Steps to Reproduce: Taken from an automated test log that was testing in the stage environment.... ssh root.eng.brq.redhat.com subscription-manager list --available Stdout: Stderr: org.freedesktop.DBus.Error.NoReply: Message did not receive a reply (timeout by message bus) ExitCode: 70 Last request from /var/log/rhsm/rhsm.log: 2017-03-30 21:32:16,929 [DEBUG] subscription-manager:12742:MainThread @connection.py:473 - Making request: GET /subscription/owners/7964055/pools?consumer=0d8975a8-8400-4e6a-a009-3f425f0ca843 2017-03-30 21:32:18,436 [INFO] subscription-manager:12742:MainThread @connection.py:509 - Response: status=200, requestUuid=268b7e91-fed9-4f55-ac59-e200be523559, request="GET /subscription/owners/7964055/pools?consumer=0d8975a8-8400-4e6a-a009-3f425f0ca843" 2017-03-30 21:32:18,441 [DEBUG] subscription-manager:12742:MainThread @managerlib.py:550 - Filtering 0 total pools 2017-03-30 21:32:18,441 [DEBUG] subscription-manager:12742:MainThread @managerlib.py:556 - Removed 0 incompatible pools 2017-03-30 21:32:18,441 [DEBUG] subscription-manager:12742:MainThread @managerlib.py:589 - 13 pools to display, -13 filtered out 2017-03-30 21:32:21,558 [DEBUG] subscription-manager:12802:MainThread @https.py:54 - Using standard libs to provide httplib and ssl 2017-03-30 21:32:21,659 [DEBUG] subscription-manager:12802:MainThread @dbus_interface.py:35 - self.has_main_loop=False 2017-03-30 21:32:21,721 [DEBUG] subscription-manager:12802:MainThread @ga_loader.py:89 - ga_loader GaImporterGtk3 2017-03-30 21:32:21,729 [DEBUG] subscription-manager:12802:MainThread @plugins.py:569 - loaded plugin modules: [<module 'container_content' from '/usr/share/rhsm-plugins/container_content.pyc'>, <module 'ostree_content' from '/usr/share/rhsm-plugins/ostree_content.pyc'>] 2017-03-30 21:32:21,729 [DEBUG] subscription-manager:12802:MainThread @plugins.py:570 - loaded plugins: {'container_content.ContainerContentPlugin': <container_content.ContainerContentPlugin object at 0x1221590>, 'ostree_content.OstreeContentPlugin': <ostree_content.OstreeContentPlugin object at 0x1221b50>} 2017-03-30 21:32:21,729 [DEBUG] subscription-manager:12802:MainThread @identity.py:132 - Loading consumer info from identity certificates. 2017-03-30 21:32:21,732 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 4ec9f295c2574dc886c39f257ec1b2d3 2017-03-30 21:32:21,735 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: df37c3bee99a46bfb9381f811c618952 2017-03-30 21:32:21,736 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: ba5f0fb1aa254078aed093beeff20e3d 2017-03-30 21:32:21,744 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 622ace7400e04be489bf2d48548b8620 2017-03-30 21:32:21,747 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: b3ff4922d3cf426696f2dbf2b65a0d47 2017-03-30 21:32:21,749 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: b9c61af2f62f41cc8bd682fbfea3021f 2017-03-30 21:32:21,751 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: b4e53509ccaa4486ab0d79c1bd4ac60c 2017-03-30 21:32:21,753 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 02b2d368c6bf4a0d8e11665246e7fd44 2017-03-30 21:32:21,755 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 8e269961f3c34c4686a5383a5c7a62ed 2017-03-30 21:32:21,758 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: fdb58925dab84e789c8efc2c15e70999 2017-03-30 21:32:21,759 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: a308f3cb0f81441fb5d291c2f21a205a 2017-03-30 21:32:21,761 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 49fb05375c594178b032822529e69f5c 2017-03-30 21:32:21,762 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 6f00f3d0241b4274a6be906699969f06 2017-03-30 21:32:21,765 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: d17bed845319445ab2c239cce252dbff 2017-03-30 21:32:21,767 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 79c452e434764c5793fc05d1276b6066 2017-03-30 21:32:21,769 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 51fb7afda1a74488b6267ac05d4e5784 2017-03-30 21:32:21,771 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: d078f46514bc4d3d8e0bbee48d90eb41 2017-03-30 21:32:21,773 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 9cd7b6fb1e234c39adb5feb9443e57cf 2017-03-30 21:32:21,775 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 6cdba655efe440c788a2ebdf515a7547 2017-03-30 21:32:21,778 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 291d6ab78c6f4541b14e8fec83fa98a3 2017-03-30 21:32:21,780 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: f8ddf9d26bb742a9ab9a2b16bd5962ec 2017-03-30 21:32:21,782 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: e75cfdbf15444a2aacf79f7b85fad2e5 2017-03-30 21:32:21,785 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 4b0084e3f52b46a1877848cd2b2a051b 2017-03-30 21:32:21,787 [INFO] subscription-manager:12802:MainThread @managercli.py:316 - X-Correlation-ID: 47a6ded7ad2b4611935850319cf8d19b 2017-03-30 21:32:21,788 [INFO] subscription-manager:12802:MainThread @managercli.py:394 - Client Versions: {'python-rhsm': '1.19.2-1.el7', 'subscription-manager': '1.19.4-1.el7'} 2017-03-30 21:32:21,789 [INFO] subscription-manager:12802:MainThread @connection.py:763 - Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False 2017-03-30 21:32:21,789 [INFO] subscription-manager:12802:MainThread @connection.py:763 - Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=none 2017-03-30 21:32:21,790 [INFO] subscription-manager:12802:MainThread @managercli.py:369 - Consumer Identity name=ibm-x3550m3-07.lab.eng.brq.redhat.com uuid=0d8975a8-8400-4e6a-a009-3f425f0ca843 2017-03-30 21:32:21,790 [DEBUG] subscription-manager:12802:MainThread @cache.py:157 - Checking current system info against cache: /var/lib/rhsm/facts/facts.json 2017-03-30 21:32:21,915 [ERROR] subscription-manager:12802:MainThread @managercli.py:179 - exception caught in subscription-manager 2017-03-30 21:32:21,915 [ERROR] subscription-manager:12802:MainThread @managercli.py:180 - org.freedesktop.DBus.Error.NoReply: Message did not receive a reply (timeout by message bus) Traceback (most recent call last): File "/usr/sbin/subscription-manager", line 89, in <module> sys.exit(abs(main() or 0)) File "/usr/sbin/subscription-manager", line 80, in main return managercli.ManagerCLI().main() File "/usr/lib/python2.7/site-packages/subscription_manager/managercli.py", line 2792, in main return CLI.main(self) File "/usr/lib/python2.7/site-packages/subscription_manager/cli.py", line 160, in main return cmd.main() File "/usr/lib/python2.7/site-packages/subscription_manager/managercli.py", line 544, in main return_code = self._do_command() File "/usr/lib/python2.7/site-packages/subscription_manager/managercli.py", line 2372, in _do_command filter_string=self.options.filter_string) File "/usr/lib/python2.7/site-packages/subscription_manager/managerlib.py", line 325, in get_available_entitlements overlapping, uninstalled, text, filter_string) File "/usr/lib/python2.7/site-packages/subscription_manager/managerlib.py", line 529, in get_filtered_pools_list self.identity.uuid, active_on=active_on, filter_string=filter_string): File "/usr/lib/python2.7/site-packages/subscription_manager/managerlib.py", line 283, in list_pools require(FACTS).update_check(uep, consumer_uuid) File "/usr/lib/python2.7/site-packages/subscription_manager/cache.py", line 158, in update_check if self.has_changed() or force: File "/usr/lib/python2.7/site-packages/subscription_manager/facts.py", line 69, in has_changed self.facts = self.get_facts(True) File "/usr/lib/python2.7/site-packages/subscription_manager/facts.py", line 79, in get_facts facts = facts_dbus_client.GetFacts() File "/usr/lib/python2.7/site-packages/rhsmlib/dbus/facts/client.py", line 57, in GetFacts return self.interface.GetFacts(*args, **kwargs) File "/usr/lib64/python2.7/site-packages/dbus/proxies.py", line 70, in __call__ return self._proxy_method(*args, **keywords) File "/usr/lib64/python2.7/site-packages/dbus/proxies.py", line 145, in __call__ **keywords) File "/usr/lib64/python2.7/site-packages/dbus/connection.py", line 651, in call_blocking message, timeout) DBusException: org.freedesktop.DBus.Error.NoReply: Message did not receive a reply (timeout by message bus)