Created attachment 1270218 [details] journal_print_log_since_print_sent Description of problem: After upgrade on Sunday 09, hp printer 8610 stopped working with message "filter failed" Version-Release number of selected component (if applicable): # hp-info warning: hp-info should not be run as root/superuser. HP Linux Imaging and Printing System (ver. 3.16.11) Device Information Utility ver. 5.2 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Traceback (most recent call last): File "/usr/bin/hp-info", line 175, in <module> ui = import_module(ui_package + ".infodialog") File "/usr/lib64/python3.6/importlib/__init__.py", line 126, in import_module return _bootstrap._gcd_import(name[level:], package, level) File "<frozen importlib._bootstrap>", line 978, in _gcd_import File "<frozen importlib._bootstrap>", line 961, in _find_and_load File "<frozen importlib._bootstrap>", line 936, in _find_and_load_unlocked File "<frozen importlib._bootstrap>", line 205, in _call_with_frames_removed File "<frozen importlib._bootstrap>", line 978, in _gcd_import File "<frozen importlib._bootstrap>", line 961, in _find_and_load File "<frozen importlib._bootstrap>", line 948, in _find_and_load_unlocked ModuleNotFoundError: No module named 'ui5' How reproducible: Install any hp print I think, as it is affecting hplip. Steps to Reproduce: 1. Install hp printer 2. Try to print. Option 2: 1. Install hpplip package 2. Try to run hp-info and other of the tools Actual results: When printing it doesn't works, error message: "filter failed" Also attached journalctl Expected results: Print normal without errors Additional info: Attached journalctl.
hp-info command works after installing: `sudo dnf install hplip-gui` But it doesn't solves the problem yet, so it's still valid. I think it could be high or critical priority because there is no workaround to print on hplip printers yet.
Now I did new change and found a workaround: Change drive from hplip cups, to hpij on manual selection of driver. The bug could be still valid because gnome selects automatically hpcups driver, but priority is not high.
I am hitting this one as well since I upgraded to F26: Apr 20 20:26:22 palahniuk.int.rhx cupsd[1103]: cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files" Apr 20 20:26:22 palahniuk.int.rhx cupsd[1103]: Set job-printer-state-message to "Processing page 1...", current level=INFO Apr 20 20:26:22 palahniuk.int.rhx cupsd[1103]: Discarding unused job-progress event... Apr 20 20:26:22 palahniuk.int.rhx cupsd[1103]: Discarding unused printer-state-changed event... Apr 20 20:26:22 palahniuk.int.rhx hpcups[853]: prnt/hpcups/HPCupsFilter.cpp 487: m_Job initialization failed with error = 4 Apr 20 20:26:22 palahniuk.int.rhx cupsd[1103]: prnt/hpcups/HPCupsFilter.cpp 487: m_Job initialization failed with error = 4 Apr 20 20:26:22 palahniuk.int.rhx cupsd[1103]: prnt/backend/hp.c 913: ERROR: null print job total=0 Apr 20 20:26:22 palahniuk.int.rhx hp[854]: prnt/backend/hp.c 913: ERROR: null print job total=0 Apr 20 20:26:22 palahniuk.int.rhx cupsd[1103]: PID 853 (/usr/lib/cups/filter/hpcups) stopped with status 1. Apr 20 20:26:22 palahniuk.int.rhx cupsd[1103]: PID 854 (/usr/lib/cups/backend/hp) exited with no errors.
This maybe a dup of 1443148
Hi, would you mind re-installing your printer with (you need to have installed hplip-gui): 1) $ hp-setup -r 2) $ hp-setup 3) hp-plugin if it helps?
No luck. Same error. (See #1443148) I see Comment #2 claims that hpij works. How to I load that?
Created attachment 1273867 [details] select-from-db This images shows howto select hpijs to workaround this bug.
I have added attachment that shows howto choose the hpijs driver, you must go to print settings, unlock button, print details and then select from database. I have tried also steps with hp-setup and hp-plugin but still not working with that. Kind regards, Pablo.
Created attachment 1273868 [details] journal-2017-04-25
*** Bug 1443148 has been marked as a duplicate of this bug. ***
*** Bug 1444651 has been marked as a duplicate of this bug. ***
I have HP LaserJet m1536dnf MFP and printing works for me. Probably only some models of HP are affected with this issue.
There is new version of hplip in bodhi, so you can try this new version, if it helps.
Nope. Same problem with hplib-3.17.4-1: Apr 25 16:33:59 ontap hp[25242]: prnt/backend/hp.c 913: ERROR: null print job total=0
I finally managed to switch to hpijs driver. ( In system-config-printer, you have to select "Change" for the "Make and Model" to get to the drivers, even though there is no change wanted to the "Make and Model". ) hpijs-3.17.4 works. So the problem is specific to the hpcups-3.17.4 driver.
I have suspicion that my solution of this issue https://bugzilla.redhat.com/show_bug.cgi?id=1364711 caused this bug. Would you mind trying this scratch build https://koji.fedoraproject.org/koji/taskinfo?taskID=19217114 ?
Yes. Thats better. I'm now using hplip-3.17.4-2 from koji with hpcups drver enabled.
Ok, I will build it now. I am deeply sorry for inconvenience.
Trying to update to hplip-3.17.4-2 with dnf didn't work in my case: sudo dnf install hplip --enablerepo=updates-testing Última comprobación de caducidad de metadatos hecha hace 2:05:44, el Wed Apr 26 20:45:43 2017 -03. El paquete hplip-3.17.4-1.fc26.x86_64 ya se encuentra instalado, omitiendo. Dependencias resueltas. Nada por hacer. ¡Listo! --- Also tried distrosync --- I see the update in : https://bodhi.fedoraproject.org/updates/FEDORA-2017-b3c2b6d28d But don't know howto obtain from koji with dnf. ---- Should I download each rpm from https://koji.fedoraproject.org/koji/buildinfo?buildID=883678 ? I think there is something that I haven't read about testing it.
Pablo, you can install these rpms from scratch build by: $ sudo dnf install <1.rpm_download_link_from_scratch_build>...<N.rpm_download_link_from_scratch_build> As you can see from the bodhi update, the update is in pending state with request for testing. That means it isn't even in updates-testing repository yet. I think I cannot do much more for speeding up the process.
Thanks! I Did: ``` sudo dnf install https://kojipkgs.fedoraproject.org//packages/hplip/3.17.4/2.fc26/x86_64/hplip-3.17.4-2.fc26.x86_64.rpm https://kojipkgs.fedoraproject.org//packages/hplip/3.17.4/2.fc26/x86_64/hplip-common-3.17.4-2.fc26.x86_64.rpm https://kojipkgs.fedoraproject.org//packages/hplip/3.17.4/2.fc26/x86_64/hplip-gui-3.17.4-2.fc26.x86_64.rpm https://kojipkgs.fedoraproject.org//packages/hplip/3.17.4/2.fc26/x86_64/hplip-libs-3.17.4-2.fc26.x86_64.rpm https://kojipkgs.fedoraproject.org//packages/hplip/3.17.4/2.fc26/x86_64/libsane-hpaio-3.17.4-2.fc26.x86_64.rpm Última comprobación de caducidad de metadatos hecha hace 0:03:13, el Thu Apr 27 07:08:02 2017 -03. Dependencias resueltas. =================================================================================================== Package Arquitectura Versión Repositorio Tamaño =================================================================================================== Actualizando: hplip x86_64 3.17.4-2.fc26 @commandline 13 M hplip-common x86_64 3.17.4-2.fc26 @commandline 102 k hplip-gui x86_64 3.17.4-2.fc26 @commandline 1.3 M hplip-libs x86_64 3.17.4-2.fc26 @commandline 191 k libsane-hpaio x86_64 3.17.4-2.fc26 @commandline 121 k Resumen de la transacción =================================================================================================== Actualizar 5 Paquetes ``` And tested the printer with both drivers hpijs and hpcups. Also removed the printer and added again, working without changes! working with both drivers! Thanks a lot.
hplip-3.17.4-2.fc26 has been pushed to the Fedora 26 testing repository. If problems still persist, please make note of it in this bug report. See https://fedoraproject.org/wiki/QA:Updates_Testing for instructions on how to install test updates. You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2017-b3c2b6d28d
seems that automatic system put it on queue for testing. I have tested, also done sudo dnf update again and everything is working fine, same as tested before.
hplip-3.17.4-2.fc26 has been pushed to the Fedora 26 stable repository. If problems still persist, please make note of it in this bug report.
Discussed during the 2017-05-01 blocker review meeting: [1] The decision to classify this bug as a RejectedBlocker was made as it doesn't violate any blocker criteria and seems to be fixed now. [1] https://meetbot.fedoraproject.org/fedora-blocker-review/2017-05-01/f26-blocker-review.2017-05-01-16.02.txt
I had same issue with hplip-3.17.6-1.fc26: hp[5717]: prnt/backend/hp.c 913: ERROR: null print job total=0 Tried a work-around which I found on FreeBSD forum and it worked fine; I replaced the cupsFilter in the ppd-file: before: *cupsFilter: "application/vnd.cups-postscript 100 foomatic-rip" *cupsFilter: "application/vnd.cups-pdf 0 foomatic-rip" after: *cupsFilter: "*/* 0 -" So to my opinion either the filter or the PPD generation is wrong.
This comment was flagged a spam, view the edit history to see the original text if required.