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Bug 1559431 - system-config-printer freezes on 'Find Network Printer' [rhel-7.9.z]
Summary: system-config-printer freezes on 'Find Network Printer' [rhel-7.9.z]
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: control-center
Version: 7.4
Hardware: Unspecified
OS: Unspecified
unspecified
high
Target Milestone: rc
: ---
Assignee: Marek Kašík
QA Contact: Desktop QE
URL:
Whiteboard:
Depends On:
Blocks: 1630905 1709724 1757052 1780662
TreeView+ depends on / blocked
 
Reported: 2018-03-22 14:28 UTC by Piyush Bhoot
Modified: 2023-09-15 00:07 UTC (History)
13 users (show)

Fixed In Version: control-center-3.28.1-8.el7_9
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2021-04-27 11:31:59 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
output of system-config-printer --debug & (6.65 KB, text/plain)
2018-03-23 10:13 UTC, Piyush Bhoot 		no flags Details
new strace (9.75 MB, text/plain)
2019-11-26 13:42 UTC, Joe Wright 		no flags Details
gcore at the time of issue (6.03 MB, application/gzip)
2019-12-19 16:22 UTC, Piyush Bhoot 		no flags Details
View All

Description Piyush Bhoot 2018-03-22 14:28:06 UTC 
Description of problem:
system-config-printer freezes on 'Find Network Printer'


Version-Release number of selected component (if applicable):
cups-1.6.3-29.el7.x86_64
system-config-printer-1.4.1-19.el7.x86_64
gnome-shell-3.22.3-17.el7.x86_64

How reproducible:
deterministic

Steps to Reproduce:
1. Take X11 forwarded session to latest rhel7.4
2. start cups
3. start system-config-printer
4. Network printer > Find Network printer > click 'find'

Actual results:
it freezes, gui doesn't respond

Expected results:
I can add network printer

Additional info:
Issue happens only on ssh forwarded session
Comment 2 Piyush Bhoot 2018-03-23 06:31:32 UTC 
I missed mention of libtdb, issue reproduceable with latst libtdb-1.3.12-2.el7
Comment 7 Piyush Bhoot 2018-03-23 10:13:13 UTC 
Created attachment 1412036 [details]
output of system-config-printer --debug &
Comment 38 Joe Wright 2019-11-26 13:42:25 UTC 
Created attachment 1639805 [details]
new strace

 After selecting the 'Add Network Printer' line and the triangle turning, I left it sitting for ~30-45 seconds (I think) before cancelling out.
Comment 39 Piyush Bhoot 2019-12-19 16:22:12 UTC 
Created attachment 1646586 [details]
gcore at the time of issue
Comment 63 Chris Williams 2020-11-11 21:56:55 UTC 
Red Hat Enterprise Linux 7 shipped it's final minor release on September 29th, 2020. 7.9 was the last minor releases scheduled for RHEL 7.
From intial triage it does not appear the remaining Bugzillas meet the inclusion criteria for Maintenance Phase 2 and will now be closed. 

From the RHEL life cycle page:
https://access.redhat.com/support/policy/updates/errata#Maintenance_Support_2_Phase
"During Maintenance Support 2 Phase for Red Hat Enterprise Linux version 7,Red Hat defined Critical and Important impact Security Advisories (RHSAs) and selected (at Red Hat discretion) Urgent Priority Bug Fix Advisories (RHBAs) may be released as they become available."

If this BZ was closed in error and meets the above criteria please re-open it flag for 7.9.z, provide suitable business and technical justifications, and follow the process for Accelerated Fixes:
https://source.redhat.com/groups/public/pnt-cxno/pnt_customer_experience_and_operations_wiki/support_delivery_accelerated_fix_release_handbook  

Feature Requests can re-opened and moved to RHEL 8 if the desired functionality is not already present in the product. 

Please reach out to the applicable Product Experience Engineer[0] if you have any questions or concerns.  

[0] https://bugzilla.redhat.com/page.cgi?id=agile_component_mapping.html&product=Red+Hat+Enterprise+Linux+7
Comment 64 Chris Williams 2020-11-11 23:18:27 UTC 
Apologies for the inadvertent closure.
Comment 82 Michael Boisvert 2021-03-19 12:57:16 UTC 
Jigar, any news from the customer?
Comment 96 errata-xmlrpc 2021-04-27 11:31:59 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (control-center bug fix update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2021:1387
Comment 97 Red Hat Bugzilla 2023-09-15 00:07:04 UTC 
The needinfo request[s] on this closed bug have been removed as they have been unresolved for 500 days
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