Note: This bug is displayed in read-only format because the product is no longer active in Red Hat Bugzilla.
Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.

Bug 1607834

Summary: Opening a support case via Satellite 6.3 web UI shows "Product Version : 6.2" by default, instead of 6.3
Product: Red Hat Satellite Reporter: Gauravi <gapatil>
Component: RH Cloud - InsightsAssignee: satellite6-bugs <satellite6-bugs>
Status: CLOSED DUPLICATE QA Contact: Katello QA List <katello-qa-list>
Severity: high Docs Contact:
Priority: unspecified    
Version: 6.3.2Keywords: Triaged
Target Milestone: Unspecified   
Target Release: Unused   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2018-07-25 16:49:18 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description Gauravi 2018-07-24 11:19:47 UTC
Description of problem:
While opening a case via Satellite 6.3 web UI, it shows "Product Version : 6.2" by default which should show 6.3 as the Satellite instance is of 6.3

Version-Release number of selected component (if applicable):


How reproducible:
Always

Steps to Reproduce:
1. Go to Satellite 6.3 web UI >> Red Hat Access >> Open New Case >> Product Version
2.
3.

Actual results:
It is showing Product Version as 6.2 by default

Expected results:
It should show Product Version as 6.3 for Satellite 6.3

Additional info:
We can scroll down and then select Product Version as 6.3 but it would be good if by default it get selected to 6.3 for Satellite 6.3 instance.
This might be consider as Not a bug as it does not have any operational impact.

Comment 2 Brad Buckingham 2018-07-25 16:49:18 UTC

*** This bug has been marked as a duplicate of bug 1566014 ***