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Bug 1699345 - subscription-manager-gui: Cannot launch GUI when system is configured with no-proxy
Summary: subscription-manager-gui: Cannot launch GUI when system is configured with no...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: subscription-manager
Version: 7.7
Hardware: Unspecified
OS: Unspecified
high
medium
Target Milestone: rc
: ---
Assignee: Alex Wood
QA Contact: Red Hat subscription-manager QE Team
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2019-04-12 13:37 UTC by Shwetha Kallesh
Modified: 2019-08-06 12:57 UTC (History)
5 users (show)

Fixed In Version: subscription-manager-1.24.7-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2019-08-06 12:57:32 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
Error while launching GUI (474.18 KB, image/png)
2019-04-12 13:37 UTC, Shwetha Kallesh 		no flags Details
can launch GUI with(invalid proxy) no proxy on 7.4 (369.39 KB, image/png)
2019-04-15 09:39 UTC, Shwetha Kallesh 		no flags Details
Could launch GUI with invalid proxy details and no proxy set on system (346.51 KB, image/png)
2019-06-12 07:06 UTC, Shwetha Kallesh 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Github candlepin subscription-manager pull 2077 0 None None None 2019-05-13 08:19:45 UTC
Red Hat Product Errata RHBA-2019:2008 0 None None None 2019-08-06 12:57:43 UTC

Description Shwetha Kallesh 2019-04-12 13:37:54 UTC 
Created attachment 1554785 [details]
Error while launching GUI

Description of problem:
configure system with bad proxy details and also no-proxy, try to launch GUI
error message "Proxy Connection Failed,please check your settings." is thrown

Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1.Launch GUI configure system with invalid proxy (system ----> Configure Proxy)
2. Select "I would like to connect to HTTP proxy" ---> enter invalid proxy details

3.Select ByPass the HTTP proxy for specific hosts enter "server(candlepin) hostname"

4. close GUI and re launch "Proxy Connection Failed,please check your settings." is thrown at the user

Actual results:
 Gui doesnot Launch but a message 

RHSM.conf and rhsm.log details 

[root@amd-pike-05 ~]# cat /etc/rhsm/rhsm.conf | grep proxy
# an http proxy server to use
proxy_hostname =sdsaffs
# The scheme to use for the proxy when updating repo definitions, if needed
proxy_scheme =
# port for http proxy server
proxy_port =3128
# user name for authenticating to an http proxy, if needed
proxy_user =dsadas
# password for basic http proxy auth, if needed
proxy_password =sadsad
# host/domain suffix blacklist for proxy, if needed
no_proxy = subscription.rhsm.stage.redhat.com
[root@amd-pike-05 ~]# tail -f /var/log/rhsm/rhsm.log 
    [id:rhel-7-server-openstack-13-rpms Red Hat OpenStack Platform 13 for RHEL 7 (RPMs)]
Added (new)
    <NONE>
Deleted
    <NONE>
2019-04-12 09:26:43,316 [INFO] subscription-manager-gui:7487:MainThread @connection.py:924 - Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2019-04-12 09:26:44,100 [INFO] subscription-manager-gui:7487:MainThread @connection.py:638 - Response: status=200, requestUuid=63f378bd-7e40-4e82-87c8-99b267138cec, request="GET /subscription/consumers/bc3dbeeb-57d1-4b82-8a08-d436b20ad14c/compliance"
2019-04-12 09:26:44,267 [INFO] subscription-manager-gui:7487:MainThread @cert_sorter.py:205 - Product status: valid_products=69 partial_products= expired_products= unentitled_producs= future_products= valid_until=2020-01-31 00:00:00+00:00
2019-04-12 09:26:44,304 [INFO] subscription-manager-gui:7487:MainThread @utils.py:67 - Attempted bad proxy: [Errno -2] Name or service not known
2019-04-12 09:26:44,304 [ERROR] subscription-manager-gui:7487:MainThread @utils.py:72 - Proxy connection error: None
2019-04-12 09:30:18,716 [INFO] subscription-manager-gui:7515:MainThread @connection.py:924 - Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2019-04-12 09:30:20,347 [INFO] subscription-manager-gui:7515:MainThread @connection.py:638 - Response: status=200, requestUuid=aa9e3824-17c3-487a-b049-f09908b3de85, request="GET /subscription/consumers/bc3dbeeb-57d1-4b82-8a08-d436b20ad14c/compliance"
2019-04-12 09:30:20,512 [INFO] subscription-manager-gui:7515:MainThread @cert_sorter.py:205 - Product status: valid_products=69 partial_products= expired_products= unentitled_producs= future_products= valid_until=2020-01-31 00:00:00+00:00
2019-04-12 09:30:20,533 [INFO] subscription-manager-gui:7515:MainThread @utils.py:67 - Attempted bad proxy: [Errno -2] Name or service not known
2019-04-12 09:30:20,533 [ERROR] subscription-manager-gui:7515:MainThread @utils.py:72 - Proxy connection error: None


Expected results:
GUI should launch

Additional info:
Comment 3 Shwetha Kallesh 2019-04-15 09:39:45 UTC 
Created attachment 1555176 [details]
can launch GUI with(invalid proxy) no proxy on 7.4

Chris,

         yes its a regression introduced by this https://bugzilla.redhat.com/show_bug.cgi?id=1421010 in 7.5 , so on 7.4 I can successfully launch whereas issue exists in 7.5 , 7.6 and 7.7
Comment 7 Shwetha Kallesh 2019-06-12 07:06:21 UTC 
Created attachment 1579657 [details]
Could launch GUI with invalid proxy details and no proxy set on system

[root@hpe-z400-01 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 2.3.17-1
subscription management rules: 5.35
subscription-manager: 1.24.10-1.el7
Comment 8 Shwetha Kallesh 2019-06-12 07:07:14 UTC 
Marking bug as verified based on verification in comment7
Comment 10 errata-xmlrpc 2019-08-06 12:57:32 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2019:2008
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