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Description of problem:
We cannot write scripts to use redhat-support-tool because we cannot detect errors properly. All failures with the tool appear to exit with a 0 exit code and write the error to standard output instead of standard error.
Version-Release number of selected component (if applicable):
redhat-support-tool-0.10.2-1.el8_0.noarch
How reproducible: Very
Steps to Reproduce:
# with invalid file, exits 0 on error
[root@ibm-p8-kvm-03-guest-02 ~]# redhat-support-tool addattachment /dev/null -c abcd
ERROR: /dev/null is not a valid file.
[root@ibm-p8-kvm-03-guest-02 ~]# echo $?
0 # I expect >=1
# with no configured userid, exits 0 on error
[root@ibm-p8-kvm-03-guest-02 ~]# redhat-support-tool kb abcd
Please enter your RHN user ID:
Unable to find a KB with an ID of abcd
[root@ibm-p8-kvm-03-guest-02 ~]# echo $?
0
# with user, no known kb article, exits 0
[root@ibm-p8-kvm-03-guest-02 ~]# redhat-support-tool kb abcd
Unable to fulfill request with support services API. Reason: Not Found
[root@ibm-p8-kvm-03-guest-02 ~]# echo $?
0
# all errors appear to be written to stdout, not stderr
[root@ibm-p8-kvm-03-guest-02 ~]# redhat-support-tool kb abcd 1> /dev/null
# nothing written to stderr...
Expected results:
All failed commands should exit with a non-zero exit code and write their errors to STDERR, not STDOUT.
We ran into this problem after wrapping redhat-support-tool, as reported in bug #1767512
Comment 6RHEL Program Management
2021-05-07 07:30:28 UTC
After evaluating this issue, there are no plans to address it further or fix it in an upcoming release. Therefore, it is being closed. If plans change such that this issue will be fixed in an upcoming release, then the bug can be reopened.