Bug 1800854 - System update prevented with obscure message
Summary: System update prevented with obscure message
Alias: None
Product: Fedora
Classification: Fedora
Component: gnome-software
Version: 31
Hardware: x86_64
OS: Linux
Target Milestone: ---
Assignee: Richard Hughes
QA Contact: Fedora Extras Quality Assurance
Depends On:
TreeView+ depends on / blocked
Reported: 2020-02-08 12:02 UTC by Slavic
Modified: 2020-11-24 18:33 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: ---
Doc Text:
Clone Of:
Last Closed: 2020-11-24 18:33:49 UTC
Type: Bug

Attachments (Terms of Use)
screenshot of gnome software with error (116.77 KB, image/png)
2020-02-08 12:02 UTC, Slavic
no flags Details

System ID Private Priority Status Summary Last Updated
Red Hat Bugzilla 1730927 0 unspecified CLOSED Gnome Software unable to download updates 2021-05-03 07:31:43 UTC

Description Slavic 2020-02-08 12:02:49 UTC
Created attachment 1661885 [details]
screenshot of gnome software with error

Description of problem:

Using Gnome Software to update the system will occasionally through an unhelpful error message and prevent you from applying the updates. Usually happens when clicking "Download" button.

The message is: "Unable to download updates: could not do untrusted question as no klass support".

Version-Release number of selected component (if applicable): 3.34.2-1.fc31

How reproducible:

randomly reproducible. It is a known bug that has been reported in previous, EOL versions of Fedora.

If someone can point me in the right direction I might try to help solve this bug for once. It's been in 3 versions of Fedora already (that I know of).

Comment 1 Ben Cotton 2020-11-03 17:07:53 UTC
This message is a reminder that Fedora 31 is nearing its end of life.
Fedora will stop maintaining and issuing updates for Fedora 31 on 2020-11-24.
It is Fedora's policy to close all bug reports from releases that are no longer
maintained. At that time this bug will be closed as EOL if it remains open with a
Fedora 'version' of '31'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not 
able to fix it before Fedora 31 is end of life. If you would still like 
to see this bug fixed and are able to reproduce it against a later version 
of Fedora, you are encouraged  change the 'version' to a later Fedora 
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events. Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.

Comment 2 Ben Cotton 2020-11-24 18:33:49 UTC
Fedora 31 changed to end-of-life (EOL) status on 2020-11-24. Fedora 31 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
Fedora please feel free to reopen this bug against that version. If you
are unable to reopen this bug, please file a new report against the
current release. If you experience problems, please add a comment to this

Thank you for reporting this bug and we are sorry it could not be fixed.

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