Bug 1848224 - HP Spectrex360 hangs with black screen on shutdown or reboot
Summary: HP Spectrex360 hangs with black screen on shutdown or reboot
Keywords:
Status: CLOSED EOL
Alias: None
Product: Fedora
Classification: Fedora
Component: kernel
Version: 32
Hardware: x86_64
OS: Linux
unspecified
medium
Target Milestone: ---
Assignee: Kernel Maintainer List
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2020-06-18 02:32 UTC by john
Modified: 2021-05-25 17:43 UTC (History)
19 users (show)

Fixed In Version:
Doc Type: ---
Doc Text:
Clone Of:
Environment:
Last Closed: 2021-05-25 17:43:31 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)
Kernel log from last boot (116.17 KB, text/plain)
2020-06-18 02:32 UTC, john
no flags Details


Links
System ID Private Priority Status Summary Last Updated
Red Hat Bugzilla 1825298 0 unspecified CLOSED Laptop not shutting down properly until force shut it off. 2021-05-25 15:57:53 UTC
Red Hat Bugzilla 1834277 0 unspecified CLOSED Dell XPS 13 9300 (2020) hangs with black screen on shutdown or reboot and 5.7.0-0.rc4 2021-02-22 00:41:40 UTC

Description john 2020-06-18 02:32:36 UTC
Created attachment 1697888 [details]
Kernel log from last boot

Created attachment 1697888 [details]
Kernel log from last boot

1. Please describe the problem:
     During shutdown, computer becomes unresponsive and has to be manually powered off using the hardware button. Sometimes occurs while spinny logo is spinning, other times completes but stays powered. Keyboard stays illuminated, caps lock light does not change state when pressed, cannot get to terminal. Hardware: https://store.hp.com/us/en/pdp/hp-spectre-x360-laptop-13t-touch-7al88av-1

2. What is the Version-Release number of the kernel:
     5.6.18-300.fc32.x86-64

3. Did it work previously in Fedora? If so, what kernel version did the issue
   *first* appear?  Old kernels are available for download at
   https://koji.fedoraproject.org/koji/packageinfo?packageID=8 :
     Unknown. Not an issue with a couple Debian and Ubuntu-based distros.

4. Can you reproduce this issue? If so, please provide the steps to reproduce
   the issue below:
     See above. Occurs 100% of the time. Also will not resume if sleep is long enough to go to hibernation.

5. Does this problem occur with the latest Rawhide kernel? To install the
   Rawhide kernel, run ``sudo dnf install fedora-repos-rawhide`` followed by
   ``sudo dnf update --enablerepo=rawhide kernel``:
     Unknown

6. Are you running any modules that not shipped with directly Fedora's kernel?:
     No. This is KDE spin, though.

7. Please attach the kernel logs. You can get the complete kernel log
   for a boot with ``journalctl --no-hostname -k > dmesg.txt``. If the
   issue occurred on a previous boot, use the journalctl ``-b`` flag.
     Attached. Also:
$ grep -s '' /sys/power/*
/sys/power/disk:[platform] shutdown reboot suspend test_resume 
/sys/power/image_size:6588686336
/sys/power/mem_sleep:[s2idle] deep
/sys/power/pm_async:1
/sys/power/pm_debug_messages:0
/sys/power/pm_freeze_timeout:20000
/sys/power/pm_print_times:0
/sys/power/pm_test:[none] core processors platform devices freezer
/sys/power/pm_trace:0
/sys/power/pm_trace_dev_match:acpi
/sys/power/reserved_size:1048576
/sys/power/resume:0:0
/sys/power/resume_offset:0
/sys/power/state:freeze mem disk
/sys/power/sync_on_suspend:1
/sys/power/wakeup_count:1911

Comment 1 Fedora Program Management 2021-04-29 17:03:55 UTC
This message is a reminder that Fedora 32 is nearing its end of life.
Fedora will stop maintaining and issuing updates for Fedora 32 on 2021-05-25.
It is Fedora's policy to close all bug reports from releases that are no longer
maintained. At that time this bug will be closed as EOL if it remains open with a
Fedora 'version' of '32'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not 
able to fix it before Fedora 32 is end of life. If you would still like 
to see this bug fixed and are able to reproduce it against a later version 
of Fedora, you are encouraged  change the 'version' to a later Fedora 
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events. Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.

Comment 2 Ben Cotton 2021-05-25 17:43:31 UTC
Fedora 32 changed to end-of-life (EOL) status on 2021-05-25. Fedora 32 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
Fedora please feel free to reopen this bug against that version. If you
are unable to reopen this bug, please file a new report against the
current release. If you experience problems, please add a comment to this
bug.

Thank you for reporting this bug and we are sorry it could not be fixed.


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