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Bug 1982691

Summary: Cannot reach websites after update from 78.11.0-3 to 78.12.0-1
Product: Red Hat Enterprise Linux 8 Reporter: Phil Wyett <philip.wyett>
Component: firefoxAssignee: Jan Horak <jhorak>
Status: CLOSED CURRENTRELEASE QA Contact: Tomas Pelka <tpelka>
Severity: urgent Docs Contact:
Priority: unspecified    
Version: 8.4CC: amike, byodlows, carl, clnetbox, dueno, hkario, jprajzne, mcatanza, pasteur, rrelyea, ssorce, sstagnar, toracat, tpelka, tpopela
Target Milestone: betaKeywords: CustomerScenariosInitiative, Triaged
Target Release: ---Flags: pm-rhel: mirror+
Hardware: x86_64   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of:
: 1983018 (view as bug list) Environment:
Last Closed: 2021-07-17 06:00:13 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1983018    

Description Phil Wyett 2021-07-15 12:55:19 UTC
Description of problem:

Cannot reach websites after update from 78.11.0-3 to 78.12.0-1

Version-Release number of selected component (if applicable):

78.12.0-1

How reproducible:

Always

Steps to Reproduce:
1. Run 'dnf update' on up to date RHEL 8.4 system or vm.
2. Accept update.
3. Start firefox.

Actual results:

No websites reachable.

Expected results:

Websites reachable.

Additional info:

Comment 1 Tomas Pelka 2021-07-15 13:24:20 UTC
Hi thanks for your report, can you please try to start firefox from command line and see whether it output something on stdout/stderr?

Comment 2 Phil Wyett 2021-07-15 13:38:24 UTC
At startup no errors in terminal.

At shutdown of firefox, I get:

###!!! [Child][MessageChannel::SendAndWait] Error: Channel error: cannot send/recv

Comment 3 Phil Wyett 2021-07-15 13:40:29 UTC
Install of chromium from EPEL on affected machine shows connection to be good.

Downgrade of firefox from the 78.12.0-1 update to 78.11.0-3, restores functionality.

Comment 4 Michael Catanzaro 2021-07-15 18:25:22 UTC
I can confirm, 78.12.0-1.el8_4 seems to not work at all.

The problem is probably related to NSS, because it can load http://example.com but not https://example.com.

Comment 6 Akemi Yagi 2021-07-16 08:14:17 UTC
More users are reporting here:

https://access.redhat.com/discussions/6189841

Comment 14 Phil Wyett 2021-07-16 21:59:46 UTC
This issue is resolved by installing 78.12.0-2.el8_4 and can be closed as such.

Comment 15 Michael Catanzaro 2021-07-16 22:26:39 UTC
(In reply to Phil Wyett from comment #14)
> This issue is resolved by installing 78.12.0-2.el8_4 and can be closed as
> such.

See bug #1983018 (now closed) for the RHEL 8.4 issue. This bug stays open until RHEL 8.5 is shipped.

BTW, thanks for reporting this!

Comment 16 Tomas Pelka 2021-07-17 05:52:53 UTC
(In reply to Michael Catanzaro from comment #15)
> (In reply to Phil Wyett from comment #14)
> > This issue is resolved by installing 78.12.0-2.el8_4 and can be closed as
> > such.
> 
> See bug #1983018 (now closed) for the RHEL 8.4 issue. This bug stays open
> until RHEL 8.5 is shipped.
> 
> BTW, thanks for reporting this!

As Michael said the new firefox build was released within https://access.redhat.com/errata/RHBA-2021:2759.

Please give it a try. This bz will be most probably closed as rhel8.5 is not affected.

Comment 17 Tomas Pelka 2021-07-17 06:00:13 UTC
(In reply to Tomas Pelka from comment #16)
> (In reply to Michael Catanzaro from comment #15)
> > (In reply to Phil Wyett from comment #14)
> > > This issue is resolved by installing 78.12.0-2.el8_4 and can be closed as
> > > such.
> > 
> > See bug #1983018 (now closed) for the RHEL 8.4 issue. This bug stays open
> > until RHEL 8.5 is shipped.
> > 
> > BTW, thanks for reporting this!
> 
> As Michael said the new firefox build was released within
> https://access.redhat.com/errata/RHBA-2021:2759.
> 
> Please give it a try. This bz will be most probably closed as rhel8.5 is not
> affected.

Oh you already confirmed it is fixed in c14. Thanks!