Description of problem: For some sets of users not able to load the Overview page and it displays a white screen after entering their credentials. Version-Release number of selected component (if applicable): 4.7.19 - This issue is only for some sets of users. - They tried in an incognito window, and a different browser, even tried remotely where other users are able to connect with their account. - The account is having the same set of roles as other users. - But when they try by going to a different URL(appending like this https://console-openshift-console.apps.sharedocp4upi46.lab.rdu2.cee.redhat.com/k8s/cluster/projects) for the cluster and then coming back to the Overview page it works. - They deleted the account and the identity and after they logged in again it started working without any issue. How reproducible: Steps to Reproduce: 1. 2. 3. Actual results: The overview page displays a white screen. Expected results: The overview page from the console should be loaded as soon as entering credentials. Additional info:
After a investigating the must-gather logs I can see that the oauth-apiserver pods is flooded with following errors: ``` 2021-10-07T11:10:29.929045938Z I1007 11:10:29.929024 1 passthrough.go:48] ccResolverWrapper: sending update to cc: {[{https://22.52.0.64:2379 <nil> 0 <nil>}] <nil> <nil>} 2021-10-07T11:10:29.929045938Z I1007 11:10:29.929039 1 clientconn.go:948] ClientConn switching balancer to "pick_first" 2021-10-07T11:10:29.929165378Z I1007 11:10:29.929138 1 balancer_conn_wrappers.go:78] pickfirstBalancer: HandleSubConnStateChange: 0xc001a17b40, {CONNECTING <nil>} 2021-10-07T11:10:29.937671647Z I1007 11:10:29.937625 1 balancer_conn_wrappers.go:78] pickfirstBalancer: HandleSubConnStateChange: 0xc001a17b40, {READY <nil>} 2021-10-07T11:10:29.938418691Z I1007 11:10:29.938380 1 controlbuf.go:508] transport: loopyWriter.run returning. connection error: desc = "transport is closing" 2021-10-07T11:10:58.013271707Z I1007 11:10:58.013206 1 client.go:360] parsed scheme: "passthrough" ``` re-assigning to the oauth-apiserver team for further investigation
The log output from https://bugzilla.redhat.com/show_bug.cgi?id=2009345#c6 is expected, this is not a bug.
Reopening and assigning back to the console component. Even if those log messages are expected, there is some problem here. The console shouldn't whitescreen.
Moving from "high" to "medium" severity because the login piece is working as expected and there is a workaround. The issue left to resolve this bug is preventing a white screen from showing when this situation occurs.
Hi, we will bring an update to this soon. Just want to let you know that the issue with namespaces that are just numbers looks different in different versions: 4.6: Just works fine 4.7: Crash 4.8: Does not crash, but the namespace was not automatically selected when switching to it. 4.9 and 4.10: Works fine, but update it to fix potential other issues when a namespace is a number.
As mentioned here https://bugzilla.redhat.com/show_bug.cgi?id=2009345#c24, this bug only exists on 4.7 and 4.8. I verified this change on a cluster (4.11.0-0.nightly-2022-03-16-103946) and tested to create, reload and deploy an app in a namespace with just numbers. Works fine. Mark this issue as verified to backport this change now to 4.10, and then back to 4.9, 4.8 and 4.7.
@skanakal this is finally backported to 4.7 and part of 4.7.0-0.nightly-2022-04-07-124734. It will be included in the next 4.7 z-stream release. Can you update your customer with this info to check if his issue is solved with the next release.
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory (Important: OpenShift Container Platform 4.11.0 bug fix and security update), and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHSA-2022:5069
The needinfo request[s] on this closed bug have been removed as they have been unresolved for 365 days