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Bug 2023430 - Subscription manager shortly shows "unable to update data" before it gets the data
Summary: Subscription manager shortly shows "unable to update data" before it gets the...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 9
Classification: Red Hat
Component: subscription-manager-cockpit
Version: 9.0
Hardware: Unspecified
OS: Unspecified
low
low
Target Milestone: rc
: 9.0
Assignee: Pino Toscano
QA Contact: John Sefler
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2021-11-15 17:02 UTC by Radek Vokál
Modified: 2022-11-15 13:17 UTC (History)
7 users (show)

Fixed In Version: subscription-manager-cockpit-2-1.el9
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2022-11-15 11:21:22 UTC
Type: Bug
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
Screencast - running subscription-manager (335.17 KB, application/x-matroska)
2021-11-15 17:02 UTC, Radek Vokál 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Github candlepin subscription-manager-cockpit pull 27 0 None open 2023430: fix/simplify the loading/error view checks 2022-06-09 16:12:32 UTC
Github candlepin subscription-manager pull 2957 0 None Merged 2023430: cockpit: improve handling of main curtain view 2022-02-03 17:10:45 UTC
Github candlepin subscription-manager pull 2964 0 None Merged 2023430: Cockpit: another improvement of curtain view 2022-02-04 16:25:46 UTC
Github candlepin subscription-manager pull 2971 0 None open 1822242: Use less states in cockpit plugin 2022-02-10 16:10:43 UTC
Red Hat Bugzilla 1822242 1 medium CLOSED subscription-manager-cockpit: An error message 'Couldn't get system subscription status. Please ensure subscription-mana... 2023-10-06 19:40:15 UTC
Red Hat Issue Tracker RHELPLAN-102824 0 None None None 2021-11-15 17:06:07 UTC
Red Hat Product Errata RHBA-2022:8366 0 None None None 2022-11-15 11:21:29 UTC

Internal Links: 1822242

Description Radek Vokál 2021-11-15 17:02:58 UTC 
Created attachment 1841865 [details]
Screencast - running subscription-manager

Description of problem:

Subscription-manager shows a screen "Unable to connect" for few seconds before it gets the data. I'm running it as a VM, the system is subscribed and connected to external network. After few seconds the system appears to as connected. See attached screencast.

Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1.
2.
3.

Actual results:


Expected results:


Additional info:
Comment 1 Pino Toscano 2022-02-01 18:31:50 UTC 
Ah yes, this bug. It was reported already by QE some time ago for RHEL 8 (bug 1822242), and it is mostly a cosmetic issue.

Since I got it often enough (and annoyingly enough, I'd say) while trying to debug some other cockpit-sub-man issue, I attempted a fix for it:
https://github.com/candlepin/subscription-manager/pull/2957
Comment 7 Chris Snyder 2022-02-14 16:17:44 UTC 
After further discussion with the team we will be deferring this to 9.1.0.
Comment 9 Jan Stavel 2022-06-24 13:48:24 UTC 
verified - no error message appear after subscription plugin is run.

    server type: This system is currently not registered.
    subscription management server: 3.2.22-1
    subscription management rules: 5.41
    subscription-manager: 1.29.28+23.gf26e4bae5-1.git.0.5e15582

I have open firefox with cockpit plugin.
I have click on 'Subscriptions' plugin
I see a message 'Loading status'

I see a status of entitlement after a while. No error message appears even for a short time.
Comment 13 Jan Stavel 2022-07-25 13:22:22 UTC 
The fix works. IE. I do not see any error message during aploading data.

I have applied a debug patch for dbus Config.GetAll method to slow down.
I have applied a debug patch even for dbus Entitlement.GetStatus to slow down a response.

I have opened firefox and Subscriptions app in Cockpit.

no temporary message appears. Just 'Uploading data' appears.


a debug messages in rhsm.log:

    Jul 25 16:14:11 kvm-01-guest16.rhts.eng.tlv.redhat.com rhsm-service[35158]:  INFO [rhsmlib.dbus.objects.config:180] Config.GetAll will wait for 6.564271903887786 seconds for debug purpose
    Jul 25 16:14:18 kvm-01-guest16.rhts.eng.tlv.redhat.com rhsm-service[35158]:  INFO [rhsmlib.dbus.objects.config:182] Config.GetAll will send a response back now


I have attached ansible playbook for this usecase. You can see the applied patches in the playbook too.
Comment 15 errata-xmlrpc 2022-11-15 11:21:22 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (subscription-manager-cockpit bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2022:8366
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