Description of problem: After a yum update for cups many applications showed only the generic printer or would just hang when File|Print was clicked. Twice after the upgrade the computer just froze and had to be reset. Running rpm --oldpackage on cups and cups-lib corrected the problem. Version-Release number of selected component (if applicable): cups-1.2.3-1.2.i386.rpm cups-libs-1.2.3-1.2 How reproducible: Rebooted several times but results were constant. Steps to Reproduce: 1. Ran yum -y update and had cups and cups-libs updated 2. Failed to print from Adobe Reader 7.0 or any OOo 2.0 application. 3. Downloaded previous versions and then rpm --oldpackage cups* cups-lib and all was well again. Actual results: Printing system crashed and burned Expected results: Printing system would be upgraded to a higher plane of existence and usefullness. Additional info: That's about it.
I haven't seen this at all here. Please show me the output of 'lpstat -t' after the update. Thanks.
Tim, I searched prior to filing this report. I didn't see anything else either. This is the output before the upgrade: [root@156 ~]# lpstat -t scheduler is running system default destination: LinuxLexmark device for Cups-PDF: cups-pdf:/ device for LinuxLexmark: parallel:/dev/lp0 device for LinuxPhaser560: socket://10.0.0.254:9100 device for LinuxPhaser780: ipp://10.0.0.253/printers/queue1 Cups-PDF accepting requests since Fri 01 Sep 2006 02:35:46 PM EDT LinuxLexmark accepting requests since Fri 01 Sep 2006 09:29:25 PM EDT LinuxPhaser560 accepting requests since Fri 01 Sep 2006 09:42:41 PM EDT LinuxPhaser780 accepting requests since Fri 01 Sep 2006 06:19:43 AM EDT printer Cups-PDF is idle. enabled since Fri 01 Sep 2006 02:35:46 PM EDT printer LinuxLexmark is idle. enabled since Fri 01 Sep 2006 09:29:25 PM EDT printer LinuxPhaser560 is idle. enabled since Fri 01 Sep 2006 09:42:41 PM EDT printer LinuxPhaser780 is idle. enabled since Fri 01 Sep 2006 06:19:43 AM EDT After the upgrade 'lpstat -t' does not return at all. Just a flashing cursor. I have not done any further testing since downgrading got me going again. As I stated in the original report the system does seem slower which would be expected if programs running can't handle not detecting a printing sub-system very well. On a couple of occasions the computer just froze and had to be reset.
Could you attach /var/log/cups/error_log please?
Created attachment 135846 [details] Cups error log text during upgrade and downgrade Cups error log text during upgrade and downgrade
Okay, I don't see anything in there that gives us any clue about what's going on, so I'll need to enable more debugging output. Please stop CUPS, as root: /sbin/service cups stop Then clear out the error_log file: >/var/log/cups/error_log Edit the /etc/cups/cupsd.conf file so that the LogLevel line reads: LogLevel debug2 Then start CUPS again: /sbin/service cups start Now, run 'lpstat -t' again, wait a while, and then attach /var/log/cups/error_log here.
Created attachment 135854 [details] Cups ErrorLog Debug2 Cups ErrorLog Debug2
Thanks. Investigating.
Running rpm --oldpackage on cups and > cups-lib corrected the problem. Hi, We're having the same problem here. Except I can't even run the oldpackages command. Here is my output: [root@hhs3 Install additional software]# rpm --oldpackage cups-* rpm: only installation, upgrading, rmsource and rmspec may be forced
You did download the older versions of the cups-1.2.2-1.8.i386.rpm and cups-libs-1.2.2-1.8.i386.rpm and cd to where you saved them at before running the rpm command first, didn't you. Once you are in the directory where you have saved those 2 files to you run this command to downgrade the packages: rpm -Uvh --oldpackage cups*.rpm The rpm error was telling you that you have to use an installation command -Uvh with the --oldpackage option. REB
I experienced the same problem, so I followed the debug2 instructions above and created a 251 MB error_log. It is 39 MB before I get to a huge monotony of d [09/Sep/2006:18:53:00 +0300] cupsdReadClient: 6, used=0, file=-1 state=7 d [09/Sep/2006:18:53:00 +0300] cupsdReadClient: 6, used=0, file=-1 state=7 d [09/Sep/2006:18:53:00 +0300] cupsdReadClient: 6, used=0, file=-1 state=7 d [09/Sep/2006:18:53:00 +0300] cupsdReadClient: 6, used=0, file=-1 state=7 My 251 MB error_log ends with messages from stopping cups again. If someone wants to see any of this, please tell me which part you want (or if I should gzip it). With the previous version of cups and cups-libs, lpstat shows the following: $ lpstat -t scheduler is running system default destination: LJ4L device for LJ4L: hp:/par/LaserJet_4L?device=/dev/parport0 LJ4L accepting requests since Sat 09 Sep 2006 07:00:02 PM EEST printer LJ4L is idle. enabled since Sat 09 Sep 2006 07:00:02 PM EEST
Okay, this looks the same as bug #205619. I'll mark this as a duplicate. *** This bug has been marked as a duplicate of 205619 ***