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Bug 2176276 - [Regression] cannot enable H264 plugin
Summary: [Regression] cannot enable H264 plugin
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: firefox
Version: 7.9
Hardware: x86_64
OS: Linux
unspecified
medium
Target Milestone: rc
: ---
Assignee: Jan Horak
QA Contact: Jiri Prajzner
URL:
Whiteboard:
: 2176279 2176280 2176281 (view as bug list)
Depends On:
Blocks: 2176279 2176280 2176281
TreeView+ depends on / blocked
 
Reported: 2023-03-07 21:23 UTC by Joe Wright
Modified: 2023-05-10 13:25 UTC (History)
10 users (show)

Fixed In Version: firefox-102.9.0-2
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 2176279 2176281 (view as bug list)
Environment:
Last Closed: 2023-03-20 09:33:29 UTC
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Issue Tracker RHELPLAN-150991 0 None None None 2023-03-07 21:23:50 UTC
Red Hat Knowledge Base (Solution) 7001698 0 None None None 2023-03-07 21:57:17 UTC

Description Joe Wright 2023-03-07 21:23:19 UTC
Description of problem:
- Cannot enable H264 plugin

Version-Release number of selected component (if applicable):
RHEL 7.9.z: Reproduced firefox-102.8.0-2.el7_9.x86_64
RHEL 8.6.z Version locked: Reproduced firefox-102.4.0-1.el8_6.x86_64
RHEL 8.7.z: Reproduced firefox-102.8.0-2.el8_7.x86_64
RHEL 9.1.z: Reproduced firefox-102.8.0-2.el9_1.x86_64

How reproducible:
- reproduced by customer and in-house

Steps to Reproduce:
- Update to latest for major release, or version locked EUS
- Demonstrate initial non-functionality in Firefox using https://www.webex.com/test-meeting.html 
- Start and join the test meeting to fully reproduce
- Note error message regarding h264 plugin (see webex-test.jpg)
- Close tab
- Go to about:addons, plugins, and select "always activate" for the OpenH264 plugin. Note that it is not enabled (plugin.jpg) initially
- Observe that it just sits with the message "OpenH264 Video Codec provided by Cisco Systems, Inc will be installed shortly" but the plugin never seems to install (see plugin-never-enables.jpg)
- Retest with the webex meeting and note that it still doesn't work, same error as before

Actual results:
- Plugin doesn't install/enable

Expected results:
- Plugin works

Additional info:

Comment 8 Tomas Popela 2023-03-08 07:45:32 UTC
*** Bug 2176279 has been marked as a duplicate of this bug. ***

Comment 9 Tomas Popela 2023-03-08 07:45:35 UTC
*** Bug 2176280 has been marked as a duplicate of this bug. ***

Comment 10 Tomas Popela 2023-03-08 07:45:45 UTC
*** Bug 2176281 has been marked as a duplicate of this bug. ***

Comment 22 Tomas Popela 2023-03-10 15:04:00 UTC
Jiri, can you please test this as it should fixed in firefox-102.9.0-2 or newer version (across all RHEL supported versions).

Comment 26 Jan Horak 2023-04-15 07:30:55 UTC
We've disabled the auto update feature before, that's why it is not installed by simply waiting (as described in the yellow plugin entry field). In next release, we'll enable it back again. 

Meanwhile to install the plugin please Open the 'OpenH264 Video Codec provided by Cisco Systems, Inc.' entry in the Plugins tab and then click on the gear wheel and pick "Check for Updates". I'm sorry for your trouble.


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