Red Hat Bugzilla – Bug 246611
[fix available] OpenOffice.org will only print to the default printer
Last modified: 2008-05-21 13:24:31 EDT
Description of problem: Using gnome in RHEL 5 if you have a default printer set, open office will print to that printer no matter which printer you select in the gnome print dialog. If you do not have a default printer set, open office will not print at all and instead returns the message, "Error while printing" Version-Release number of selected component (if applicable): [msanders@msanders ~]$ rpm -qa | grep openoffice openoffice.org-graphicfilter-2.0.4-5.4.17.2 openoffice.org-impress-2.0.4-5.4.17.2 openoffice.org-math-2.0.4-5.4.17.2 openoffice.org-xsltfilter-2.0.4-5.4.17.2 openoffice.org-draw-2.0.4-5.4.17.2 openoffice.org-calc-2.0.4-5.4.17.2 openoffice.org-writer-2.0.4-5.4.17.2 openoffice.org-core-2.0.4-5.4.17.2 [msanders@msanders ~]$ cat /etc/redhat-release Red Hat Enterprise Linux Client release 5 (Tikanga) [msanders@msanders ~]$ rpm -qa | grep gnomeprint libgnomeprint22-2.12.1-9.el5 libgnomeprint22-devel-2.12.1-9.el5 libgnomeprintui22-devel-2.12.1-6 libgnomeprintui22-2.12.1-6 gnome-python2-gnomeprint-2.16.0-1.fc6 How reproducible: reproducible every time Steps to Reproduce: 1. browsepoll cups.rdu.redhat.com in /etc/cups/cupsd.conf 2. set default printer from gnome menu (System->Preferences->More Preferences->Default Printer 3. Print something from openoffice and select a printer other than your default 4. The print job will go to your default printer Actual results: print job goes to default printer Expected results: print job goes to selected printer Additional info: I am a member of the Red Hat Help Desk and we have reproduced this on all of our RHEL 5 CSB builds. If you don't select a default printer, open office won't print at all. This is causing confusion internally.
I think this is likely to be the same root problem as bug 230993. So if someone could grab the latest FC-6 OOo (2.0.4-5.5.23), and force install it on a RHEL-5 box that currently exhibits this problem and see if it resolves this problem that'd be great.
I think we have the fix for this in a later release
Caolan, I am sorry I didn't get back to you sooner about this, but I got busy and forgot. I did install the latest Fedora packages on RHEL 5 and I still had this problem, however, I did not have this problem in Fedora 7. Is there any way that we (the Red Hat Help Desk) could get our hands on the updated RHEL OO packages to test? We are in desparate need of a less buggy Open Office, and I think you are correct that later versions of OO fix a lot of the minor issues and crashes that we get asked about constantly. Thanks for your help, Mason Sanders
If the FC-7 one works then the fix proposed here should then work (in theory) For 5.2 I believe we'll be allowed to rebase to a later version of OOo. In the meantime, while waiting for this issue to be approved, I'll build a testing "scratch" build with just the proposed fix for the printer issue added and post the location here when complete, test version will be "openoffice.org-2.0.4-5.4.23.0"
This request was evaluated by Red Hat Product Management for inclusion in a Red Hat Enterprise Linux maintenance release. Product Management has requested further review of this request by Red Hat Engineering, for potential inclusion in a Red Hat Enterprise Linux Update release for currently deployed products. This request is not yet committed for inclusion in an Update release.
Should be ok in 2.3.0 by virtue of rebase
An advisory has been issued which should help the problem described in this bug report. This report is therefore being closed with a resolution of ERRATA. For more information on the solution and/or where to find the updated files, please follow the link below. You may reopen this bug report if the solution does not work for you. http://rhn.redhat.com/errata/RHBA-2008-0463.html