Bug 431357 - Printer setup with HP JetDirect hourglass forever
Summary: Printer setup with HP JetDirect hourglass forever
Status: CLOSED DUPLICATE of bug 431252
Alias: None
Product: Fedora
Classification: Fedora
Component: system-config-printer
Version: 8
Hardware: i386
OS: Linux
Target Milestone: ---
Assignee: Tim Waugh
QA Contact: Fedora Extras Quality Assurance
Depends On:
TreeView+ depends on / blocked
Reported: 2008-02-03 15:10 UTC by Need Real Name
Modified: 2008-02-04 18:28 UTC (History)
1 user (show)

Clone Of:
Last Closed: 2008-02-04 18:28:26 UTC

Attachments (Terms of Use)

Description Need Real Name 2008-02-03 15:10:29 UTC
Description of problem:

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1. Select System > Administration > Printing on Gnome menu
2. Click New Printer
3. Click AppSocket/HP JetDirect
4. Enter Print Server IP address, for example,
5. Leave Port number at default 9100
6. Click Forward

Actual results: The hourglass spins forever.

Expected results: It should advance to printer model selection dialog.

Additional info:
The exact same procedure with another Linux distro immediately advances to
printer model selection dialog (correct).
I have hplip and hpijs packages installed.  The print server is IOGear USB Print

Comment 1 Tim Waugh 2008-02-03 20:28:01 UTC
What does 'rpm -q system-config-printer' say?

Comment 2 mdeiss 2008-02-04 17:47:41 UTC
I have the same problem on two machines:

rpm -q system-config-printer returns

The out-of-the-box FC8-DVD-ISO installed version seems to work OK as I've
installed two printers OK.  But, after the latest FC8 updates to various
programs, the printer-config program gets broken.

When running in a terminal window, I see the following:
Lock acquired for devices thread
Devices thread started
Connecting (devices)
Fetching devices
Closing connection (devices)
Releasing devices lock
Acquiring devices lock
Got devices
Lock acquired for PPDs thread
PPDs thread started
Connecting (PPDs)
Fetching PPDs
Closing connection (PPDs)
Releasing PPDs lock
Acquiring PPDs lock
Got PPDs
Traceback (most recent call last):
  File "/usr/share/system-config-printer/system-config-printer.py", line 2263,
in on_btnNPForward_clicked
  File "/usr/share/system-config-printer/system-config-printer.py", line 2298,
in nextNPTab
    host = self.getNetworkPrinterMakeModel(self.device)
  File "/usr/share/system-config-printer/system-config-printer.py", line 2558,
in getNetworkPrinterMakeModel
    debugprint (host + ": " + cmd)
NameError: global name 'debugprint' is not defined

Comment 3 Tim Waugh 2008-02-04 18:28:26 UTC

*** This bug has been marked as a duplicate of 431252 ***

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