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Description of problem: openoffice writer crashes during close & save document. Version-Release number of selected component (if applicable): $ rpm -qa | grep openoffice | sort openoffice.org-base-3.1.0-11.3.fc11.i586 openoffice.org-base-core-3.1.0-11.3.fc11.i586 openoffice.org-brand-3.1.0-11.3.fc11.i586 openoffice.org-calc-3.1.0-11.3.fc11.i586 openoffice.org-calc-core-3.1.0-11.3.fc11.i586 openoffice.org-core-3.1.0-11.3.fc11.i586 openoffice.org-draw-3.1.0-11.3.fc11.i586 openoffice.org-draw-core-3.1.0-11.3.fc11.i586 openoffice.org-extendedPDF-1.4-6.fc11.noarch openoffice.org-graphicfilter-3.1.0-11.3.fc11.i586 openoffice.org-impress-3.1.0-11.3.fc11.i586 openoffice.org-impress-core-3.1.0-11.3.fc11.i586 openoffice.org-langpack-en-3.1.0-11.3.fc11.i586 openoffice.org-math-3.1.0-11.3.fc11.i586 openoffice.org-math-core-3.1.0-11.3.fc11.i586 openoffice.org-opensymbol-fonts-3.1.0-11.3.fc11.i586 openoffice.org-pdfimport-3.1.0-11.3.fc11.i586 openoffice.org-presenter-screen-3.1.0-11.3.fc11.i586 openoffice.org-ure-3.1.0-11.3.fc11.i586 openoffice.org-writer-3.1.0-11.3.fc11.i586 openoffice.org-writer-core-3.1.0-11.3.fc11.i586 How reproducible: ? (normally not) Steps to Reproduce: 1. Open a writer document. 2. Change the document (do not save). 3. Close openoffice writer via the close application "X" on the right-top corner. 4. Choose "Save" in the dialog. Actual results: Crash with pop-up "OOo has crashed! Paste this text into your bugreport" (see Additional info below). Expected results: Save & exit normally. Additional info: (I) x.org loaded video driver of... (II) Loading /usr/lib/xorg/modules/drivers//ati_drv.so (II) Loading /usr/lib/xorg/modules/drivers//radeon_drv.so (II) Loading /usr/lib/xorg/modules/drivers//vesa_drv.so (II) Loading /usr/lib/xorg/modules/drivers//fbdev_drv.so (II) Unloading /usr/lib/xorg/modules/drivers//vesa_drv.so (II) Unloading /usr/lib/xorg/modules/drivers//fbdev_drv.so (--) Depth 24 pixmap format is 32 bpp (III) Desktop is: GNOME (IV) openoffice.org-kde version is: package openoffice.org-kde is not installed (V) libgcj version is: libgcj-4.4.1-2.fc11-i586 (VI) kernel is: Linux 2.6.29.6-217.2.8.fc11.i586 #1 SMP Sat Aug 15 00:44:39 EDT 2009 i686 i686 i386 (VII) OpenOffice.org core rpm version is: openoffice.org-core-3.1.0-11.3.fc11-i586 (VIII) accessibility is: false (IX) gtk theme is: Nodoka (X) icon theme is: Fedora (XI) metacity theme is: Nodoka (XII) fedora release is: Fedora release 11 (Leonidas) (XIII) LANG is: en_US.UTF-8 ...start free space details ... Filesystem 1K-blocks Used Available Use% Mounted on /dev/sda5 451768872 295920792 132898828 70% /home /dev/md1 2071224 71684 1894324 4% /tmp ...end free space details ... ...start (default) java details ... java version "1.6.0_14" Java(TM) SE Runtime Environment (build 1.6.0_14-b08) Java HotSpot(TM) Client VM (build 14.0-b16, mixed mode) ...end (default) java details ... ...start sestatus details ... SELinux status: enabled SELinuxfs mount: /selinux Current mode: enforcing Mode from config file: enforcing Policy version: 24 Policy from config file: targeted ...end sestatus details ... ...start stackreport details ... 0x71de1e: 0x1c04c0: /usr/lib/openoffice.org3/program/../basis-link/ure-link/lib/libuno_sal.so.3 + 0x20e1e 0x71e765: 0x1c04c0: /usr/lib/openoffice.org3/program/../basis-link/ure-link/lib/libuno_sal.so.3 + 0x21765 0x319400: 0x0: + 0x400 (__kernel_sigreturn + 0x0) 0x319422: 0x0: + 0x422 (__kernel_vsyscall + 0x2) 0x3457c1: 0x16cd7c: /lib/libc.so.6 + 0x2b7c1 (gsignal + 0x51) 0x347092: 0x16cd7c: /lib/libc.so.6 + 0x2d092 (abort + 0x182) 0x1e6cef: 0xe3998: /usr/lib/libstdc++.so.6 + 0xb6cef (__gnu_cxx::__verbose_terminate_handler() + 0x14f) 0x1e4c25: 0xe3998: /usr/lib/libstdc++.so.6 + 0xb4c25 0x1e4c62: 0xe3998: /usr/lib/libstdc++.so.6 + 0xb4c62 0x1e5915: 0xe3998: /usr/lib/libstdc++.so.6 + 0xb5915 0xd7a145: 0xf3f44: /usr/lib/openoffice.org3/program/../basis-link/program/libsvlli.so + 0x7d145 (SfxItemPool::Put(SfxPoolItem const&, unsigned short) + 0x1df) 0xd7d20f: 0xf3f44: /usr/lib/openoffice.org3/program/../basis-link/program/libsvlli.so + 0x8020f (SfxItemSet::Put(SfxPoolItem const&, unsigned short) + 0x12b) 0xd8015e: 0xf3f44: /usr/lib/openoffice.org3/program/../basis-link/program/libsvlli.so + 0x8315e (SfxItemSet::Set(SfxItemSet const&, unsigned char) + 0x92) 0xb2a8b24e: 0xc488b8: /usr/lib/openoffice.org3/program/../basis-link/program/libsvxli.so + 0x46624e 0xb2a8b96a: 0xc488b8: /usr/lib/openoffice.org3/program/../basis-link/program/libsvxli.so + 0x46696a 0xd7a76c: 0xf3f44: /usr/lib/openoffice.org3/program/../basis-link/program/libsvlli.so + 0x7d76c (SfxItemPool::Free(SfxItemPool*) + 0x84) 0xacfafcbf: 0xa80420: /usr/lib/openoffice.org3/program/../basis-link/program/libswli.so + 0x2dfcbf (SwDoc::~SwDoc() + 0xa1f) 0xad27ac8f: 0xa80420: /usr/lib/openoffice.org3/program/../basis-link/program/libswli.so + 0x5aac8f 0xad27b97f: 0xa80420: /usr/lib/openoffice.org3/program/../basis-link/program/libswli.so + 0x5ab97f (SwDocShell::~SwDocShell() + 0x8f) 0xee64ce: 0xa05a8: /usr/lib/openoffice.org3/program/../basis-link/program/libtlli.so + 0x594ce (SvRefBase::QueryDelete() + 0x16) 0xf3ed23: 0x5ba34: /usr/lib/openoffice.org3/program/../basis-link/program/libsotli.so + 0xfd23 (SotObject::QueryDelete() + 0x31) 0x10cebf6: 0x3c1d68: /usr/lib/openoffice.org3/program/../basis-link/program/libsfxli.so + 0xf1bf6 0x118a631: 0x3c1d68: /usr/lib/openoffice.org3/program/../basis-link/program/libsfxli.so + 0x1ad631 0x1192b83: 0x3c1d68: /usr/lib/openoffice.org3/program/../basis-link/program/libsfxli.so + 0x1b5b83 (SfxTopViewFrame::~SfxTopViewFrame() + 0x53) 0x1192f63: 0x3c1d68: /usr/lib/openoffice.org3/program/../basis-link/program/libsfxli.so + 0x1b5f63 (SfxTopViewFrame::Close() + 0x51) 0x117c804: 0x3c1d68: /usr/lib/openoffice.org3/program/../basis-link/program/libsfxli.so + 0x19f804 0x1198a45: 0x3c1d68: /usr/lib/openoffice.org3/program/../basis-link/program/libsfxli.so + 0x1bba45 (SfxBaseController::dispose() + 0x399) 0x28e9dd4: 0x2961bc: /usr/lib/openoffice.org3/program/../basis-link/program/libfwkli.so + 0x99dd4 0x28e87df: 0x2961bc: /usr/lib/openoffice.org3/program/../basis-link/program/libfwkli.so + 0x987df 0x28bb33e: 0x2961bc: /usr/lib/openoffice.org3/program/../basis-link/program/libfwkli.so + 0x6b33e 0x28bb4b5: 0x2961bc: /usr/lib/openoffice.org3/program/../basis-link/program/libfwkli.so + 0x6b4b5 0x28bc12c: 0x2961bc: /usr/lib/openoffice.org3/program/../basis-link/program/libfwkli.so + 0x6c12c 0x28bc459: 0x2961bc: /usr/lib/openoffice.org3/program/../basis-link/program/libfwkli.so + 0x6c459 0x6187b68: 0x38576c: /usr/lib/openoffice.org3/program/../basis-link/program/libvclli.so + 0x25ab68 0x6133e02: 0x38576c: /usr/lib/openoffice.org3/program/../basis-link/program/libvclli.so + 0x206e02 0x78a6287: 0x7b5f8: /usr/lib/openoffice.org/basis3.1/program/libvclplug_genli.so + 0x48287 (SalDisplay::DispatchInternalEvent() + 0x97) 0x746df1b: 0x4ef60: /usr/lib/openoffice.org/basis3.1/program/libvclplug_gtkli.so + 0x11f1b 0x23f0f71: 0xdd050: /lib/libglib-2.0.so.0 + 0x32f71 0x23f2cf8: 0xdd050: /lib/libglib-2.0.so.0 + 0x34cf8 (g_main_context_dispatch + 0x1f8) 0x23f6370: 0xdd050: /lib/libglib-2.0.so.0 + 0x38370 0x23f64a3: 0xdd050: /lib/libglib-2.0.so.0 + 0x384a3 (g_main_context_iteration + 0x73) 0x746dfe3: 0x4ef60: /usr/lib/openoffice.org/basis3.1/program/libvclplug_gtkli.so + 0x11fe3 0x78ac815: 0x7b5f8: /usr/lib/openoffice.org/basis3.1/program/libvclplug_genli.so + 0x4e815 (X11SalInstance::Yield(bool, bool) + 0x2f) 0x5fbe760: 0x38576c: /usr/lib/openoffice.org3/program/../basis-link/program/libvclli.so + 0x91760 (Application::Yield(bool) + 0x5c) 0x5fbe7af: 0x38576c: /usr/lib/openoffice.org3/program/../basis-link/program/libvclli.so + 0x917af (Application::Execute() + 0x2b) 0xb48ecb: 0x638c0: /usr/lib/openoffice.org3/program/../basis-link/program/libsofficeapp.so + 0x18ecb 0x5fc28bf: 0x38576c: /usr/lib/openoffice.org3/program/../basis-link/program/libvclli.so + 0x958bf 0x5fc2a57: 0x38576c: /usr/lib/openoffice.org3/program/../basis-link/program/libvclli.so + 0x95a57 (SVMain() + 0x2c) 0xb6d1b8: 0x638c0: /usr/lib/openoffice.org3/program/../basis-link/program/libsofficeapp.so + 0x3d1b8 (soffice_main + 0xd0) 0x8048c74: 0x16c0: /usr/lib/openoffice.org3/program/soffice.bin + 0xc74 (main + 0x20) 0x330a66: 0x16cd7c: /lib/libc.so.6 + 0x16a66 (__libc_start_main + 0xe6) 0x8048bc1: 0x16c0: /usr/lib/openoffice.org3/program/soffice.bin + 0xbc1 ...end stackreport details ... ...start sample ldd details ... linux-gate.so.1 => (0x00519000) libgtk-x11-2.0.so.0 => /usr/lib/libgtk-x11-2.0.so.0 (0x00110000) libgdk-x11-2.0.so.0 => /usr/lib/libgdk-x11-2.0.so.0 (0x007d5000) libatk-1.0.so.0 => /usr/lib/libatk-1.0.so.0 (0x0051a000) libgio-2.0.so.0 => /lib/libgio-2.0.so.0 (0x005a8000) libpangoft2-1.0.so.0 => /usr/lib/libpangoft2-1.0.so.0 (0x00537000) libgdk_pixbuf-2.0.so.0 => /usr/lib/libgdk_pixbuf-2.0.so.0 (0x00561000) libpangocairo-1.0.so.0 => /usr/lib/libpangocairo-1.0.so.0 (0x007be000) libcairo.so.2 => /usr/lib/libcairo.so.2 (0x00621000) libpango-1.0.so.0 => /usr/lib/libpango-1.0.so.0 (0x0069c000) libfreetype.so.6 => /usr/lib/libfreetype.so.6 (0x006e2000) libfontconfig.so.1 => /usr/lib/libfontconfig.so.1 (0x00774000) libgmodule-2.0.so.0 => /lib/libgmodule-2.0.so.0 (0x00507000) libgthread-2.0.so.0 => /lib/libgthread-2.0.so.0 (0x0050b000) librt.so.1 => /lib/librt.so.1 (0x00510000) libdbus-glib-1.so.2 => /usr/lib/libdbus-glib-1.so.2 (0x00bf7000) libdbus-1.so.3 => /lib/libdbus-1.so.3 (0x0086b000) libgobject-2.0.so.0 => /lib/libgobject-2.0.so.0 (0x00b8c000) libglib-2.0.so.0 => /lib/libglib-2.0.so.0 (0x008ac000) libvclplug_genli.so => /usr/lib/openoffice.org/basis3.1/program/libvclplug_genli.so (0x0098a000) libvclli.so => /usr/lib/openoffice.org/basis3.1/program/libvclli.so (0x00c16000) libpspli.so => /usr/lib/openoffice.org/basis3.1/program/libpspli.so (0x00a99000) libsotli.so => /usr/lib/openoffice.org/basis3.1/program/libsotli.so (0x00fa3000) libutlli.so => /usr/lib/openoffice.org/basis3.1/program/libutlli.so (0x02140000) libtlli.so => /usr/lib/openoffice.org/basis3.1/program/libtlli.so (0x06b5f000) libcomphelp4gcc3.so => /usr/lib/openoffice.org/basis3.1/program/libcomphelp4gcc3.so (0x0343c000) libucbhelper4gcc3.so => /usr/lib/openoffice.org/basis3.1/program/libucbhelper4gcc3.so (0x0619d000) libuno_cppuhelpergcc3.so.3 => /usr/lib/openoffice.org/basis3.1/program/../ure-link/lib/libuno_cppuhelpergcc3.so.3 (0x022b6000) libuno_cppu.so.3 => /usr/lib/openoffice.org/basis3.1/program/../ure-link/lib/libuno_cppu.so.3 (0x00a0d000) libvos3gcc3.so => /usr/lib/openoffice.org/basis3.1/program/libvos3gcc3.so (0x00bcd000) libuno_sal.so.3 => /usr/lib/openoffice.org/basis3.1/program/../ure-link/lib/libuno_sal.so.3 (0x06339000) libXrandr.so.2 => /usr/lib/libXrandr.so.2 (0x0057e000) libX11.so.6 => /usr/lib/libX11.so.6 (0x05c03000) libXext.so.6 => /usr/lib/libXext.so.6 (0x007a7000) libdl.so.2 => /lib/libdl.so.2 (0x007b7000) libpthread.so.0 => /lib/libpthread.so.0 (0x03d42000) libstlport_gcc.so => /usr/lib/openoffice.org/basis3.1/program/../ure-link/lib/libstlport_gcc.so (0x03f1c000) libstdc++.so.6 => /usr/lib/libstdc++.so.6 (0x01001000) libm.so.6 => /lib/libm.so.6 (0x0317e000) libgcc_s.so.1 => /lib/libgcc_s.so.1 (0x07db8000) libc.so.6 => /lib/libc.so.6 (0x010ee000) libXfixes.so.3 => /usr/lib/libXfixes.so.3 (0x007c9000) libXrender.so.1 => /usr/lib/libXrender.so.1 (0x00a39000) libXinerama.so.1 => /usr/lib/libXinerama.so.1 (0x007ce000) libXi.so.6 => /usr/lib/libXi.so.6 (0x00b78000) libXcursor.so.1 => /usr/lib/libXcursor.so.1 (0x00b82000) libXcomposite.so.1 => /usr/lib/libXcomposite.so.1 (0x007d1000) libXdamage.so.1 => /usr/lib/libXdamage.so.1 (0x00bf0000) libselinux.so.1 => /lib/libselinux.so.1 (0x074bd000) libpng12.so.0 => /usr/lib/libpng12.so.0 (0x0494b000) libpixman-1.so.0 => /usr/lib/libpixman-1.so.0 (0x01f32000) libz.so.1 => /lib/libz.so.1 (0x05fb0000) libexpat.so.1 => /lib/libexpat.so.1 (0x0555e000) /lib/ld-linux.so.2 (0x00586000) libcap.so.2 => /lib/libcap.so.2 (0x02500000) libbasegfxli.so => /usr/lib/openoffice.org/basis3.1/program/libbasegfxli.so (0x06c94000) libSM.so.6 => /usr/lib/libSM.so.6 (0x04cb1000) libICE.so.6 => /usr/lib/libICE.so.6 (0x04fd3000) libi18nisolang1gcc3.so => /usr/lib/openoffice.org/basis3.1/program/libi18nisolang1gcc3.so (0x05610000) libi18nutilgcc3.so => /usr/lib/openoffice.org/basis3.1/program/libi18nutilgcc3.so (0x06042000) libicuuc.so.40 => /usr/lib/libicuuc.so.40 (0x0125f000) libicudata.so.40 => /usr/lib/libicudata.so.40 (0xb7329000) libicule.so.40 => /usr/lib/libicule.so.40 (0x03323000) libjvmaccessgcc3.so.3 => /usr/lib/openoffice.org/basis3.1/program/../ure-link/lib/libjvmaccessgcc3.so.3 (0x07ee5000) libuno_salhelpergcc3.so.3 => /usr/lib/openoffice.org/basis3.1/program/../ure-link/lib/libuno_salhelpergcc3.so.3 (0x00bf3000) libcrypt.so.1 => /lib/libcrypt.so.1 (0x05e9f000) libxcb.so.1 => /usr/lib/libxcb.so.1 (0x04217000) libXau.so.6 => /usr/lib/libXau.so.6 (0x07bd2000) libattr.so.1 => /lib/libattr.so.1 (0x02577000) libuuid.so.1 => /lib/libuuid.so.1 (0x025b2000) libfreebl3.so => /lib/libfreebl3.so (0x065a6000) ...end sample ldd details ...
This definitely doesn't happen for everyone with every document, so probably related to some specific issue with this document (though organizations often base documents on other documents they have so it might happen with a few of your documents) Is is possible to get a document from you where the above happens ?
Is is possible to get a document from you which triggers this problem ?, if you can't attach it publicly to this issue but trust me then you could mail it to me directly.
I have not been able to reproduce the bug since reporting, so it may have been some random erroneous behaviour (which of course should not have happened). I will send you the offending document privately for examination. It is a Microsoft Word .doc file which I was working on, so perhaps there was something offending in it. If you cannot find anything which may cause the crash, feel free to close this bug with resolution WORKSFORME. I (or anyone else) can re-open it if something more reproducible occurs.
Unfortunately I get nothing (and nothing in valgrind) by loading that doc, making a change and using save. So possibly its a particular unknown sequences of changes required. I'll have to make it as WORKSFORME for now. Hopefully a more direct route to trigger this will get reported elsewhere and this'll get fixed due to that.
Created attachment 365223 [details] Openoffice crashlog
caolanm->davide: You've attached a different crash report to this issue. Your trace is unrelated to the original problem documented here. Please open a separate new bug for your problem. Ideally with some information which would help reproduce your different problem.
I'm experiencing a very similar problem. Can we reopen this bug or do I need to file a new one? Description of problem: ======================= Openoffice (any program) crashes when saving a document. (on SMB shares) **** The crash happens if you're saving on an SMB share (a samba server in my case). **** The crash happens only if you're saving an already existing document. The initial save works. In the same situation previous versions of Oo would issue a waring about not being able to save a backup and then the file would get saved the next time you hit the "save" button. This was a known problem. With 3.1.1 you simply get a crash instead. versions: ========= openoffice.org-base-3.1.1-19.2.fc11.i586 Crashlog from openoffice: ========================= See Attached File https://bugzilla.redhat.com/attachment.cgi?id=365223 How reproducible: ================= Always Steps to Reproduce: =================== 1. Create a document. Or open an existing one. 2. If you Save it on an SMB share for the first time (and the file does not yet exist on the SMB share) it should work 3. If the file already exists when you hit "Save", then Openoffice should crash Actual results: =============== Crash with pop-up "OOo has crashed! Paste this text into your bugreport" Expected results: ================= If not a flawless save, one would expect at least the old behaviour (with warnings etc). Additional info: ================ I mount my samba shares through fstab: ====================================== //smb/work /net/work cifs user=testuser,pass=testpass,domain=WORKGROUP,uid=testuser,gid=users 0 Excerpt from my samba config: ============================= [global] time server = Yes unix extensions = No ^^^^^^^^^^^^^^^^^^^^ domain logons = Yes preferred master = Yes domain master = Yes create mask = 0770 directory mask = 0770 delete readonly = Yes dos filemode = Yes [work] path = /work admin users = testuser read only = No force create mode = 0770 force directory mode = 0770
Sorry caolanm, I didn't read your comment before posting... Shall I file a separate bug then?
dtardon->red: yes, if you please
red -> dtardon: (Dammit how fast are you??? :) Created Bug 529648 for this new issue. Thanks!