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User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.5) Gecko/2008120908 Red Hat/3.0.5-1.el5_2 Firefox/3.0.5 I have installed RHEL 5.3 in VMWare Workstation. I finished the install and tried to run rhn_register. Running rhn_register is what produces the error. Reproducible: Always Steps to Reproduce: After ensuring that the VMWare installation had a working Internet connection, I proceeded with rhn_register. I got all the way through the Registering for software updates page, the Choose an update location page, the Enter your account information page, the Access a subscription page, then it hangs and finally produces an error message. Actual Results: The error message says "There was an error activating your number. This error shouldn't have happened. If you'd like to help us improve this program, please file a bug at bugzilla.redhat.com. Including the relevant parts of '/var/log/up2date' would be very helpful. Thanks!" Expected Results: The registration/activation should have worked. The Internet connection was good, the Installation number was good (straight off the box). c1db-e3f6-c59f-abe3
Created attachment 410726 [details] activation of subscription failed [Thu Apr 29 15:19:28 2010] rhn_register Registered login info. [Thu Apr 29 15:19:34 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1, [Thu Apr 29 15:19:40 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2, [Thu Apr 29 15:19:47 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3, [Thu Apr 29 15:19:53 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4, [Thu Apr 29 15:20:00 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5, [Thu Apr 29 15:20:00 2010] rhn_register Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:20:00 2010] rhn_register There was an error while activating the installation number found on disk: Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:20:33 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1, [Thu Apr 29 15:20:40 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2, [Thu Apr 29 15:20:46 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3, [Thu Apr 29 15:20:53 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4, [Thu Apr 29 15:21:01 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5, [Thu Apr 29 15:22:04 2010] rhn_register Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:22:04 2010] rhn_register Traceback (most recent call last): File "/usr/share/rhn/up2date_client/rhnregGui.py", line 1705, in callAndFilterExceptions return function() File "/usr/share/rhn/up2date_client/rhnregGui.py", line 735, in _activateSubscriptionPageApply regNum, organization) File "/usr/share/rhn/up2date_client/rhnreg.py", line 770, in activateRegistrationNumber result = server.registration.activate_registration_number(username, password, registrationNumber, other) File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__ return rpcServer.doCall(method, *args, **kwargs) File "/usr/share/rhn/up2date_client/rpcServer.py", line 267, in doCall raise up2dateErrors.CommunicationError(e.errmsg) up2date_client.up2dateErrors.CommunicationError: Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:32:03 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1, [Thu Apr 29 15:32:15 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2, [Thu Apr 29 15:32:26 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3, [Thu Apr 29 15:32:36 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4, [Thu Apr 29 15:32:47 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5, [Thu Apr 29 15:33:28 2010] rhn_register Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:33:28 2010] rhn_register Traceback (most recent call last): File "/usr/share/rhn/up2date_client/rhnregGui.py", line 1705, in callAndFilterExceptions return function() File "/usr/share/rhn/up2date_client/rhnregGui.py", line 735, in _activateSubscriptionPageApply regNum, organization) File "/usr/share/rhn/up2date_client/rhnreg.py", line 770, in activateRegistrationNumber result = server.registration.activate_registration_number(username, password, registrationNumber, other) File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__ return rpcServer.doCall(method, *args, **kwargs) File "/usr/share/rhn/up2date_client/rpcServer.py", line 267, in doCall raise up2dateErrors.CommunicationError(e.errmsg) up2date_client.up2dateErrors.CommunicationError: Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:36:43 2010] rhn_register Registered login info. [Thu Apr 29 15:36:55 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1, [Thu Apr 29 15:37:04 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2, [Thu Apr 29 15:37:15 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3, [Thu Apr 29 15:37:25 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4, [Thu Apr 29 15:37:36 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5, [Thu Apr 29 15:37:36 2010] rhn_register Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:37:36 2010] rhn_register There was an error while activating the installation number found on disk: Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:40:00 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1, [Thu Apr 29 15:40:09 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2, [Thu Apr 29 15:40:18 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3, [Thu Apr 29 15:40:27 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4, [Thu Apr 29 15:40:36 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5, [Thu Apr 29 15:41:07 2010] rhn_register Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:41:07 2010] rhn_register Traceback (most recent call last): File "/usr/share/rhn/up2date_client/rhnregGui.py", line 1705, in callAndFilterExceptions return function() File "/usr/share/rhn/up2date_client/rhnregGui.py", line 735, in _activateSubscriptionPageApply regNum, organization) File "/usr/share/rhn/up2date_client/rhnreg.py", line 770, in activateRegistrationNumber result = server.registration.activate_registration_number(username, password, registrationNumber, other) File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__ return rpcServer.doCall(method, *args, **kwargs) File "/usr/share/rhn/up2date_client/rpcServer.py", line 267, in doCall raise up2dateErrors.CommunicationError(e.errmsg) up2date_client.up2dateErrors.CommunicationError: Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:46:52 2010] rhn_register updateLoginInfo() login info [Thu Apr 29 15:53:08 2010] rhn_register Registered login info. [Thu Apr 29 15:53:11 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1, [Thu Apr 29 15:53:19 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2, [Thu Apr 29 15:53:25 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3, [Thu Apr 29 15:53:32 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4, [Thu Apr 29 15:53:39 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5, [Thu Apr 29 15:53:39 2010] rhn_register Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:53:39 2010] rhn_register There was an error while activating the installation number found on disk: Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:54:55 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1, [Thu Apr 29 15:55:02 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2, [Thu Apr 29 15:55:09 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3, [Thu Apr 29 15:55:15 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4, [Thu Apr 29 15:55:23 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5, [Thu Apr 29 15:55:28 2010] rhn_register Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:55:28 2010] rhn_register Traceback (most recent call last): File "/usr/share/rhn/up2date_client/rhnregGui.py", line 1705, in callAndFilterExceptions return function() File "/usr/share/rhn/up2date_client/rhnregGui.py", line 735, in _activateSubscriptionPageApply regNum, organization) File "/usr/share/rhn/up2date_client/rhnreg.py", line 770, in activateRegistrationNumber result = server.registration.activate_registration_number(username, password, registrationNumber, other) File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__ return rpcServer.doCall(method, *args, **kwargs) File "/usr/share/rhn/up2date_client/rpcServer.py", line 267, in doCall raise up2dateErrors.CommunicationError(e.errmsg) up2date_client.up2dateErrors.CommunicationError: Error communicating with server. The message was: Internal Server Error [Thu Apr 29 15:55:33 2010] rhn_register updateLoginInfo() login info [Thu Apr 29 17:37:51 2010] rhn_register Registered login info. [Thu Apr 29 17:37:53 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1, [Thu Apr 29 17:38:00 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2, [Thu Apr 29 17:38:06 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3, [Thu Apr 29 17:38:13 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4, [Thu Apr 29 17:38:19 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5, [Thu Apr 29 17:38:19 2010] rhn_register Error communicating with server. The message was: Internal Server Error [Thu Apr 29 17:38:19 2010] rhn_register There was an error while activating the installation number found on disk: Error communicating with server. The message was: Internal Server Error [Thu Apr 29 17:39:28 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1, [Thu Apr 29 17:39:34 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2, [Thu Apr 29 17:39:41 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3, [Thu Apr 29 17:39:47 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4, [Thu Apr 29 17:39:53 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
# python /usr/lib/python2.4/site-packages/instnum.py c1db-e3f6-c59f-abe3 Product: RHEL Server Type: Entitlement Options: Eval FullProd Virt Allowed CPU Sockets: 2 Allowed Virtual Instances: 4 Package Repositories: Server VT key: 12704739 'c1dbe3' checksum: 246 'f6' options: 832 'Eval FullProd Virt' socklimit: 2 '2' virtlimit: 4 '4' type: 1 'Entitlement' product: 0 'server' {'Virt': 'VT', 'Base': 'Server'} c1db-e3f6-c59f-abe3 The number you are showing seems fine, although it's very unlikely that this is a client side issue (judging by the internal server error messages). Please contact Red Hat Customer Support if this is still an issue. Thank you.