Red Hat Bugzilla – Bug 729269
Some Logitech webcams audio device not initialized properly
Last modified: 2013-05-17 13:29:50 EDT
Description of problem:
The microphone integrated to some Logitech webcams (Logitech HD Webcam C310 in my case) stopped working after upgrade to 2.6.39: it fails to initialize with the following error in the logs:
Aug 9 08:17:15 saiph kernel: [ 13.301613] ALSA sound/usb/clock.c:227 3:3:2: cannot set freq 24000 to ep 0x86
Aug 9 08:17:15 saiph kernel: [ 13.438213] ALSA sound/usb/clock.c:242 current rate 290 is different from the runtime rate 32000
Version-Release number of selected component (if applicable):
Always (with my webcam)
Steps to Reproduce:
1. Try to record something using the integrated microphone on the webcam
2. Replay the sound
more or less the what i have recorded
This is a known regression: https://bugzilla.kernel.org/show_bug.cgi?id=35922 where one can see the patch for Logitech HD Webcam C270 attached. I'll add the patch for C310 I'm using on my machine right now (and which fixes the problem).
Created attachment 517377 [details]
Patch for Logitech HD Webcam C310
This is the patch for my webcam (0x046d:0x081b). It's based on https://bugzilla.kernel.org/attachment.cgi?id=64722 attached to the referenced upstream bug. According to the Arch Linux forum posts at https://bbs.archlinux.org/viewtopic.php?id=121607 the same code works also for other Logitech web cameras affected by the problem:
0x046d:0x0825 (Logitech C270), 0x046d:0x0809 (Logitech Webcam Pro 9000) and maybe others...
Would be nice if we could have the patch included in the F-15+ since it's a regression.
*** Bug 729278 has been marked as a duplicate of this bug. ***
I took the upstream patch submissions and combined them to cover C250, C270, and C310 models. Could you try this kernel when the build completes?
I tested the kernel from koji and it seems to be working OK for me (microphone works as expected). I still see some the same messages in the log on boot though:
Aug 9 16:13:21 saiph kernel: [ 13.760088] ALSA sound/usb/clock.c:227 3:3:1: cannot set freq 16000 to ep 0x86
Aug 9 16:13:21 saiph kernel: [ 13.897718] ALSA sound/usb/clock.c:242 current rate 290 is different from the runtime rate 24000
Aug 9 16:13:21 saiph kernel: [ 13.906083] ALSA sound/usb/mixer.c:794 5:2: cannot get min/max values for control 2 (id 5)
Aug 9 16:13:21 saiph kernel: [ 13.906282] usbcore: registered new interface driver snd-usb-audio
I've tried to unplug/plug the webcam few times. The log contains this:
Aug 9 16:16:16 saiph kernel: [ 189.901217] usb 2-1.1: USB disconnect, device number 3
Aug 9 16:16:20 saiph kernel: [ 194.161540] usb 2-1.1: new high speed USB device number 6 using ehci_hcd
Aug 9 16:16:20 saiph kernel: [ 194.464290] usb 2-1.1: New USB device found, idVendor=046d, idProduct=081b
Aug 9 16:16:20 saiph kernel: [ 194.464295] usb 2-1.1: New USB device strings: Mfr=0, Product=0, SerialNumber=2
Aug 9 16:16:20 saiph kernel: [ 194.464299] usb 2-1.1: SerialNumber: 1F9E6AA0
Aug 9 16:16:20 saiph kernel: [ 194.468227] uvcvideo: Found UVC 1.00 device <unnamed> (046d:081b)
Aug 9 16:16:20 saiph kernel: [ 194.564788] input: UVC Camera (046d:081b) as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.0/input/input14
Aug 9 16:16:21 saiph kernel: [ 195.561641] ALSA sound/usb/clock.c:227 6:3:1: cannot set freq 16000 to ep 0x86
Aug 9 16:16:21 saiph kernel: [ 195.699871] ALSA sound/usb/clock.c:242 current rate 290 is different from the runtime rate 24000
Aug 9 16:16:21 saiph kernel: [ 195.708072] ALSA sound/usb/mixer.c:794 5:2: cannot get min/max values for control 2 (id 5)
However recording with arecord and some other apps works well so I suppose the problem is fixed at least for me.
Thank you and regards.
This kernel works fine for me too, but I didn't have any problems with my webcam in fc15 :-). Fedora 16 refuses to install this kernel, so I can't definitely say if it solves my issue.
kernel-22.214.171.124-0.fc15 has been submitted as an update for Fedora 15.
Grabbed kernel-3.1.0-0.rc2.git0.1.fc16.x86_64 from koji. This build solved the issue I had in Fedora 16.
(In reply to comment #7)
> Hi Josh,
> Grabbed kernel-3.1.0-0.rc2.git0.1.fc16.x86_64 from koji. This build solved the
> issue I had in Fedora 16.
Thanks for testing!
* should fix your issue,
* was pushed to the Fedora 15 testing repository,
* should be available at your local mirror within two days.
Update it with:
# su -c 'yum update --enablerepo=updates-testing kernel-126.96.36.199-0.fc15'
as soon as you are able to, then reboot.
Please go to the following url:
then log in and leave karma (feedback).
kernel-188.8.131.52-0.fc15 has been pushed to the Fedora 15 stable repository. If problems still persist, please make note of it in this bug report.
The new kernel does not work with Logitech pro 9000. The micro sound looks like a "chipmunk".
The kernel messages are the following:
ALSA sound/usb/mixer.c:794 5:2: cannot get min/max values for control 2 (id 5)
ALSA sound/usb/mixer.c:1149 set resolution quirk: cval->res = 384
Maybe the pro 9000 has been forgotten in the patch?
Thank you and regards,
(In reply to comment #11)
> The new kernel does not work with Logitech pro 9000. The micro sound looks like
> a "chipmunk".
> The kernel messages are the following:
> ALSA sound/usb/mixer.c:794 5:2: cannot get min/max values for control 2 (id 5)
> ALSA sound/usb/mixer.c:1149 set resolution quirk: cval->res = 384
> Maybe the pro 9000 has been forgotten in the patch?
The patch only addressed 3 models given that at the time only 3 had known issues. An upstream fix is being worked on that might contain more models.
I'm running kernel 3.1.6-1.fc16.x86_64 and have the same problem with a Logitech USB webcam microphone not working.
Bus 001 Device 005: ID 046d:09a5 Logitech, Inc. Quickcam 3000 For Business
/var/log/messages shows, among other things:
Jan 2 09:12:24 seagull pulseaudio: module.c: Failed to load module "module-alsa-card" (argument: "device_id="1" name="usb-046d_09a5_2665FA20-02-U0x46d0x9a5" card_name="alsa_card.usb-046d_09a5_2665FA20-02-U0x46d0x9a5" tsched=yes ignore_dB=no card_properties="module-udev-detect.discovered=1""): initialization failed.
Jan 2 09:20:30 seagull pulseaudio: alsa-source.c: Failed to set hardware parameters: Connection timed out
dmesg shows, among other things:
[49376.474263] ALSA sound/usb/clock.c:227 2:3:1: cannot set freq 16000 to ep 0x86
For what it's worth, I'm using XFCE4 and pavucontrol/pnmixer suggests that the microphone works - the signal fluctuates with my voice - yet neither arecord nor skype shows any signs of acoustic life. Cold-plugging seems not to work; I either have to rmmod/modprobe ucvideo or unplug/plug the webcam to even get this far.
What to do?
This is just one of many odd/frustrating things I'm seeing with Fedora 16. Other major ones that may be related to the above(?) include: pnmixer only shows up in the XFCE notification tray roughly half the time; very erratic login/logout times (ranging from a second to roughly two minutes) that don't seem to correlate with whether or not pnmixer shows up; occasional logins where no graphical content *ever* appears, requiring control-alt-backspace to restart X; NetworkManager periodically dropping both wired and USB wireless network connections.
Still present on Fedora 17 with kernel 3.5.1-1.fc17.i686.
Effected Logitech webcam is "QuickCam E 3500".
This continues to be an issue causing various audio problems, including application hangs even when the device is not in-use.
I am using this device:
046d:09a5 Logitech, Inc. Quickcam 3000 For Business
Please reopen this.
Also affects me with a Logitech C260 webcam
Fedora 17 x64, kernel 3.5.2-3
Here is an example of the error messages generated during resume from suspend:
[33240.070635] uhci_hcd 0000:00:1d.1: setting latency timer to 64
[33240.070645] snd_hda_intel 0000:00:1b.0: irq 49 for MSI/MSI-X
[33240.070649] usb usb6: root hub lost power or was reset
[33241.828387] PM: resume of devices complete after 1759.039 msecs
[33242.828176] ALSA sound/usb/clock.c:228 6:3:1: cannot set freq 16000 to ep 0x86
[33242.960980] ALSA sound/usb/clock.c:228 6:3:2: cannot set freq 24000 to ep 0x86
[33243.960445] ALSA sound/usb/clock.c:228 6:3:3: cannot set freq 32000 to ep 0x86
[33244.960948] ALSA sound/usb/clock.c:228 6:3:4: cannot set freq 48000 to ep 0x86
[33244.961962] ALSA sound/usb/mixer.c:866 5:2: cannot get min/max values for control 2 (id 5)
[33244.962845] PM: Finishing wakeup.
I'm Also affected by this bug using Logitech, Inc. Webcam C270 (ID 046d:0825)
fedora 17 x64 kernel 3.5.3-1.fc17.x86_64
[ 10.417138] ALSA sound/usb/clock.c:228 2:3:1: cannot set freq 16000 to ep 0x86
[ 11.417169] ALSA sound/usb/clock.c:228 2:3:2: cannot set freq 24000 to ep 0x86
[ 12.417327] ALSA sound/usb/clock.c:228 2:3:3: cannot set freq 32000 to ep 0x86
[ 13.417107] ALSA sound/usb/clock.c:228 2:3:4: cannot set freq 48000 to ep 0x86
I guess this bug exists since fedora 12 (Bug 583168,663583) and has never been fixed.
Do we have to open another ticket again for fedora 17?
(In reply to comment #19)
> Do we have to open another ticket again for fedora 17?
I'll try and come up with a scratch build kernel to test later today. So far I have the following device IDs to add:
C270 (ID 046d:0825)
Quickcam 3000 For Business (ID 046d:09a5)
I'd need the USB ID for
QuickCam E 3500
(In reply to comment #20)
> I'd need the USB ID for
> QuickCam E 3500
Hi, the id of QuickCam E 3500 is 046d:09a4
The id for the C260 is 046d:081a
Actually, looking at the code all of these IDs already have the quirk added in the 3.5 kernel, and in 3.6 the entire class of logitech webcams is added.
If you're still hearing chipmunk sound after a resume on these kernel levels, it is likely due to a different problem. Please open a new bug for this.
I believe this is more than just suspend/resume issue. I've never had audible problems, but do get audio lock-ups (pulseaudio becomes non-responsive) along with the "cannot set freq" messages. Unplugging the webcam seems to get things working again.
Also for me the problem is not related to suspend/resume. I have this bug on my desktop computer and unplugging/replugging the webcam fixes it.
(In reply to comment #24)
> Actually, looking at the code all of these IDs already have the quirk added
> in the 3.5 kernel, and in 3.6 the entire class of logitech webcams is added.
> If you're still hearing chipmunk sound after a resume on these kernel
> levels, it is likely due to a different problem. Please open a new bug for
I've created a new bug #855671 for this.