Bug 740911 - Document shifted by an inch at printing time.
Summary: Document shifted by an inch at printing time.
Alias: None
Product: Fedora
Classification: Fedora
Component: cups
Version: 15
Hardware: Unspecified
OS: Unspecified
Target Milestone: ---
Assignee: Tim Waugh
QA Contact: Fedora Extras Quality Assurance
Depends On:
TreeView+ depends on / blocked
Reported: 2011-09-23 18:34 UTC by Andrew McNabb
Modified: 2012-08-07 19:09 UTC (History)
2 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2012-08-07 19:09:00 UTC

Attachments (Terms of Use)
troubleshoot.txt (341.81 KB, text/plain)
2011-09-23 18:34 UTC, Andrew McNabb
no flags Details

Description Andrew McNabb 2011-09-23 18:34:41 UTC
Created attachment 524672 [details]

Description of problem:

When printing a letter sized PDF onto letter paper, the page was shifted about an inch to the right (the printed paper has a huge left margin and part of the text on the right is cut off). I'm providing a URL to the PDF in the "Steps to Reproduce" section below. If I print to a file (instead of to the printer), the output file looks exactly like the original PDF.

So far, I have only seen this problem on this particular document.

Version-Release number of selected component (if applicable):


How reproducible:

every time

Steps to Reproduce:
1. Load http://aml.cs.byu.edu/~amcnabb/EVCO_a_00025-nup.pdf in evince.
2. Print.

Actual results:

Page should appear as on the screen.

Expected results:

Page is shifted by about an inch to the right.

Additional info:

The printer is an HP LaserJet P4015.

I am attaching the output from the Troubleshooting wizard.

Comment 1 Tim Waugh 2011-09-27 14:23:51 UTC
If you print the first page of the document like this, do you also see the problem?:

lp -d printer -P 1-2 -o sides=two-sided-short-edge EVCO_a_00025-nup.pdf

Comment 2 Andrew McNabb 2011-09-27 16:35:51 UTC
Hmm... now it's hanging in the queue with Status "Processing" for 20 minutes at a time. :(  And this is happening when I print in Evince or with the command in comment 1. :(

Restarting cups didn't work, so unless you have a great tip about how to get it unstuck, I'll plan on trying again later today or tomorrow and hoping that it works then.

Comment 3 Andrew McNabb 2011-09-27 18:56:22 UTC
If I print just the first page, then instead of hanging, I get a dialog saying, "There was a problem processing document `EVCO_a_00025-nup.pdf' (job 211)."  At localhost:631, I see a message stating that the status is: 'stopped "/usr/lib/cups/filter/gstoraster failed"'.  CUPS really doesn't seem to like this file. :)

Comment 4 Tim Waugh 2011-09-28 08:33:24 UTC
OK, we'll come back to that issue later.

Could you try just printing it "as normal" from the command line?

lp -d printer -o sides=two-sided-short-edge EVCO_a_00025-nup.pdf

Comment 5 Andrew McNabb 2011-09-28 16:43:29 UTC
This is so weird. The lp command in comment #4 is also hanging (and I tried it on another Fedora 15 machine to make sure there's nothing weird with mine). I've also tried printing using the lp commands from both comment #1 and comment #4 on a Fedora 14 machine, and the jobs are both hanging.

Comment 6 Andrew McNabb 2011-09-28 20:27:33 UTC
I've now noticed a margin problem with other documents, so the margin shift problem might be a duplicate of bug #738089. Unfortunately, I still have no idea why this particular document is hanging in the queue.

Comment 7 Tim Waugh 2011-09-29 08:41:29 UTC
The "lp" command hanging and the job hanging in the queue are two different things.  Does the "lp" command finish?  If not, there is a communication problem between lp and the scheduler.

Comment 8 Andrew McNabb 2011-09-29 16:17:13 UTC
Sorry, I must have misspoken. The lp command completes, but the job hangs in the queue.

Comment 9 Fedora End Of Life 2012-08-07 19:09:02 UTC
This message is a notice that Fedora 15 is now at end of life. Fedora
has stopped maintaining and issuing updates for Fedora 15. It is
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