Red Hat Bugzilla – Bug 74718
Installer crash during Custom and Workstation
Last modified: 2005-10-31 17:00:50 EST
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Description of problem:
Error: The file /mnt/sysimage/var/tmp/zlib-1.1.4-4.i386.rpm cannot be opened.
This is due to a missing file, a bad package, etc... Press <return>
<Lists anaconda dump>
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. use prepartitioned disk, format / and swap
2. select either "workstation" or "custom" (later select all)
3. installer starts installing, hangs on zlib, crashes
Actual Results: crashes on zlib.
Expected Results: install zlib, continue.
This is only disk 1 of 3, and the media-check PASSED.
Created attachment 77784 [details]
anaconda dump from original post
It looks like the mountpoint [/tmp/cdrom /mnt/source] gets droppped right
before the zlib-1*.rpm transaction. Going into the shell, the
mountpoint /mnt/source has vanished at the error "The
file /mnt/sysimage/var/tmp/zlib-1.1.4-4.i386.rpm cannot be opened."
In the shell:
1. mkdir /mnt/source
2. mount /dev/hdc /mnt/source
1. Hit return at the Error box
2. Anaconda kicks out cdrom tray, asks for disc 1
3. push cdrom tray back in. Continues to install normally.
This computer has two CDROM drives. The file /tmp/cdrom IS linked to /dev/hdc,
which is correct. But there is a /tmp/hdd for the second CDROM (not used).
After Anaconda finishes with disc 1, disc 2 is mounted from /tmp/hdc. This is
different than the original mount for disc 1 that vanished originally
I can reproduce this as well, only after selecting "custom" the installer just
freezes: I can move the mouse, and click on other buttons on the screen, but no
cdrom activity, and clicking "next" or "back" doesn't work.
... more info. This is a clean istall of RH 8 on a Dell Lattitude C600.
-/bin/sh-2.05b# cd /mnt/cdrom
-/bin/sh: cd: /mnt/cdrom: No such file or directory
-/bin/sh-2.05b# cd /mnt/source
etc, so that's not the problem. FYI, the text install mode works fine.I've
verified the media, so that's not an issue. I've also tried it without an
external USB mouse, and with no PCMCIA devices, no dice.
Doing a "linux lowres" install at the initial boot prompt does actually work,
and gets past this issue. Weird.
We umount the CD when we hit an error so its possible to eject the CD.
This sounds like a intermitantly bad interactions between CD media and a CD
drive. You may want to consider putting the ISOs on a hard drive partition and
installing via the hard drive install method.
I see the same problem as described in the first post. Again media checks OK,
custom install, AMD Duron IDE system with two CDROM drives (BIOS will let me boot
only from on of them, so cannot test booting from the other), and package
where the problem occurs is again zlib.
Problem occurs both in text and graphical mode, and using "linux lowres" as
suggested in a previous post does not help either.
To follow up: The workaround suggested by firstname.lastname@example.org works for me as
well. To make it clear for other people who stumble on this bug (it took me a
while to find out): One can obtain an installer shell by using the text-based
installer, and switching to virtual console 2 (i.e. ALT-F2), the installer
screen is virtual console 1 (i.e. back with ALT-F1).
Here my IDE configuration (seems to be relevant):
primary master: hard drive
primary slave: empty
secondary master: CDRW (the install drive) with ATAPI-SCSI interface
secondary slave: old ATAPI CD drive
This bug appears to me too. It happens on machine with VIA C3, MSI 694T, Radeon
7500 and CDRW Acer.
I suggest to devide this bug to two separated:
1. installer crash due to error in code of installer which is not able to handle
case when instalation of some package is canceled due to fact that it can not
find this package. Installation then asks if I want to repeat a try then it
crashes with bug report save to floopy.
2.Reason why installation of some package is canceled because "missing file, a
bad package". To me it happens on different package depending on type of
If I choose workstation, then it crashes on perl-Filters. After crashed
instalation I booted with rescue and I find package perl-Filter in /var/tmp
directory of /mnt/sysimage. CMP says perl-Filter differs against one on CD on
first byte (see attachments). This is not due to bad/corrypted CD/ISO! I check them.
I have to say one more thing - the same thing happens instaling Mandrake9.0. I
am susspicious about some hardware related troubles.. but who knows.
Created attachment 79024 [details]
Created attachment 79025 [details]
corrupted perl-Filter package grabed from disk after crashed installation
THESE ARE DEFINITELY TWO BUGS!
1. Installer not able to handle retries of reading missed instalation package
(See anaconda tracebacks)
2. Why installer misses some packages.
Related to 2: I found following - using textmode workstation install I got also
to problem reading zlib package - it helps to
mount /tmp/hdc /mnt/source
because /mnt/source was not existing anymore!
Next time (same continued installation!!) same happens on different package, BUT
mount /tmp/hdc /mnt/source FAILS! No device /tmp/hdc!
mount /tmp/cdrom solves situation.
Due to the occurrence on multiple machines this eliminates the possibility of an
intermitantly bad connection on only my machine- these problems may need more
investigation on a two CDROM (one CDR/W?) machine.
I am getting the same error message from my Linux 8.0 install as the originator of this
Description of problem:
Error: The file /mnt/sysimage/var/tmp/zlib-1.1.4-
4.i386.rpm cannot be opened.
This is due to a missing file, a bad package, etc... Press
As with yours, errors on zlib, three times now. Same conditions of custom install;
closer to full than minimal. My system is an Abit KX7 board, Athlon 1GHz, Radeon 7000 and a Acer CD
Writer (like Czech fellow)- the only CD drive. New 40 GB Hdrive with first half of drive holding
WinXP and partitioning the second half for this install of Linux 8.0. Installing in graphic mode
and will try in text mode now.
This negates shipping RH Linux 8.0 via Second Day Air. Lets get
I will also try detuning my machine, lowering read speed of the CD and
performance of the IDE controller.
Just in case this helps debugging: My setup is similar to the previous poster's
in that I am running an AMD system with AMD-751 [Irongate] Chipset and Duron
processor, I also have an Acer CDRW (shows up in Linux as Atapi CD-R/RW 20X10,
the front simply says CDRW 20x10x40) as the install drive on the second IDE
cable as the IDE Master, and I have also been installing into a root partition
located in the last 20GB of a 40GB Hard drive.
The second package that the installer consistently bumbed out on is libmng.
*** This bug has been marked as a duplicate of 75377 ***
the only way i found to work around this is to burn two sets of cd's from
different ftp sites and swap them when setup couldn't locate the files