I bought the deluxe version of Red Hat 6.1 from a retailer here in the UK. Everything on the box and the card inside states that it is the deluxe version, but when I registered the product it said I had the standard version, which means I am not entitled to telephone support which is the only reason I bought the deluxe version.
Um, you're probably better off directing this to customer-service, or sup-manager. Bugzilla is mainly for bugs in the distribution's software itself; us folks in development can't help you much with this issue. :)