Red Hat Bugzilla – Bug 865868
USB Clerk will not install if virt-viewer is installed.
Last modified: 2015-09-22 09:09 EDT
Description of problem:
With a Windows 7 (32-bit) client, I launch a VM from the RHEV-M si20 User Portal. I then get prompted for the ActiveX and the Virt-Viewer download. Everything is fine. I then close IE and reopen "As Administrator" to install USB Clerk and all I get is the Virt-Viewer VM Launch. I close IE and then uninstall the Virt-Viewer from the Control Panel in the client and reopen IE "As Administrator" and the USB Clerk in now prompted to install.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. See above.
Virt-Viewer will inhibit USB Clerk from installing.
Virt-Viewer will not inhibit USB Clerk from installing.
Uri, elmarco, is usbclerk installed/updated only if virt-viewer is installed/updated?
If the user has admin privileges, the virt-viewer installer also installs usbclerk (by calling usbclerk installer).
If the user does not have admin privileges, the virt-viewer installer does not install usbclerk.
Note that an admin user can install usbclerk by running usbclerk-setup.exe directly. It is located under the "bin" directory where virt-viewer was installed.
*** This bug has been marked as a duplicate of bug 857087 ***
David, this is not about checking if the service will run, this is about running IE as Administrator and USB Clerk not being installed.
(Following Comment #1 and Comment #2)
After the first step, spice active-x and virt-viewer are installed. When running as administrator, RHEV-M notices that spice-active-x is installed and requests spice-active-x to launch remote-viewer. There is no need at this point to download the cab file.
After virt-viewer (and spice-active-x) are removed from the client machine, and running as administrator, the cab file is being downloaded again and spice-active-x + virt-viewer + usbclerk are installed.
As mentioned in Comment #2, there is no need to uninstall + reinstall. Administrators can simply run usbclerk-setup.exe to install usbclerk.
close based on comments 1,2 and 6