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Bug 865868

Summary:	USB Clerk will not install if virt-viewer is installed.
Product:	Red Hat Enterprise Virtualization Manager	Reporter:	Bill Sanford <bsanford>
Component:	usb-clerk-win	Assignee:	Uri Lublin <uril>
Status:	CLOSED NOTABUG	QA Contact:	Desktop QE <desktop-qa-list>
Severity:	medium	Docs Contact:
Priority:	unspecified
Version:	3.1.0	CC:	acathrow, dblechte, djasa, marcandre.lureau, mkrcmari, pvine, uril, vipatel
Target Milestone:	---	Keywords:	Reopened
Target Release:	3.3.0
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2013-07-15 18:47:23 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Bill Sanford 2012-10-12 17:00:55 UTC

Description of problem:
With a Windows 7 (32-bit) client, I launch a VM from the RHEV-M si20 User Portal. I then get prompted for the ActiveX and the Virt-Viewer download. Everything is fine. I then close IE and reopen "As Administrator" to install USB Clerk and all I get is the Virt-Viewer VM Launch. I close IE and then uninstall the Virt-Viewer from the Control Panel in the client and reopen IE "As Administrator" and the USB Clerk in now prompted to install.

Version-Release number of selected component (if applicable):
RHEV-M si20

How reproducible:
100%

Steps to Reproduce:
1. See above.
2.
3.
  
Actual results:
Virt-Viewer will inhibit USB Clerk from installing.

Expected results:
Virt-Viewer will not inhibit USB Clerk from installing.

Additional info:

Comment 1 Arnon Gilboa 2012-10-14 10:45:23 UTC

Uri, elmarco, is usbclerk installed/updated only if virt-viewer is installed/updated?

Comment 2 Uri Lublin 2012-10-14 11:54:47 UTC

If the user has admin privileges, the virt-viewer installer also installs usbclerk (by calling usbclerk installer).
If the user does not have admin privileges, the virt-viewer installer does not install usbclerk.
Note that an admin user can install usbclerk by running usbclerk-setup.exe directly. It is located under the "bin" directory where virt-viewer was installed.

Comment 3 David Jaša 2012-10-15 08:16:05 UTC


*** This bug has been marked as a duplicate of bug 857087 ***

Comment 4 Bill Sanford 2012-10-15 12:52:15 UTC

David, this is not about checking if the service will run, this is about running IE as Administrator and USB Clerk not being installed.

Comment 6 Uri Lublin 2013-07-14 08:51:17 UTC

(Following Comment #1 and Comment #2)
After the first step, spice active-x and virt-viewer are installed. When running as administrator, RHEV-M notices that spice-active-x is installed and requests spice-active-x to launch remote-viewer. There is no need at this point to download the cab file.
After virt-viewer (and spice-active-x) are removed from the client machine, and running as administrator, the cab file is being downloaded again and spice-active-x + virt-viewer + usbclerk are installed.

As mentioned in Comment #2, there is no need to uninstall + reinstall. Administrators can simply run usbclerk-setup.exe to install usbclerk.

Comment 7 David Blechter 2013-07-15 18:47:23 UTC

close based on comments 1,2 and 6