Version-Release number of selected component: hplip-3.13.2-1.fc18 Additional info: cmdline: /usr/bin/python /usr/bin/hp-doctor -i core_backtrace: 382a2707b4a6cbfa496509a202a92f1c82d9b8eb 0x27 <module> /usr/bin/hp-doctor - executable: /usr/bin/hp-doctor kernel: 3.8.3-201.fc18.x86_64 uid: 686600011
Created attachment 712028 [details] File: backtrace
Created attachment 712029 [details] File: environ
What does the following command show? su -c 'rpm -V hplip'
(In reply to comment #3) > What does the following command show? > su -c 'rpm -V hplip' There is no output when that command is run, and it exits with status 0. [root@shrooms ~]# man rpm [root@shrooms ~]# rpm -V hplip && echo success || echo not success FYI: Kernel and arch: 3.8.3-201.fc18.x86_64 #1 SMP Thu Mar 14 21:28:05 UTC 2013 x86_64 when running "hp-setup -i" as root the following file gets downloaded /tmp/hplip-3.13.2-plugin.run warning: One or more print queues already exist for this device: LSD. Would you like to install another print queue for this device (y=yes, n=no*, q=quit) ? y Please enter a name for this print queue (m=use model name:'HP_LaserJet_M2727nf_MFP'*, q=quit) ?test Using queue name: test Locating PPD file... Please wait. Found PPD file: lsb/usr/HP/hp-laserjet_m2727_mfp_series-ps.ppd.gz Enter a location description for this printer (q=quit) ?desc Enter additonal information or notes for this printer (q=quit) ?info Adding print queue to CUPS: Device URI: hp:/net/HP_LaserJet_M2727nf_MFP?zc=NPI10FD4A Queue name: test PPD file: lsb/usr/HP/hp-laserjet_m2727_mfp_series-ps.ppd.gz Location: desc Information: info ------------------- | FAX QUEUE SETUP | ------------------- warning: One or more fax queues already exist for this device: HP_LaserJet_M2727nf_MFP_fax. Would you like to install another fax queue for this device (y=yes, n=no*, q=quit) ? n --------------------- | PRINTER TEST PAGE | --------------------- Would you like to print a test page (y=yes*, n=no, q=quit) ? y warning: hp-testpage should not be run as root/superuser. HP Linux Imaging and Printing System (ver. 3.13.2) Testpage Print Utility ver. 6.0 Copyright (c) 2001-13 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. error: Install the hplip-gui package for graphical support. warning: Qt/PyQt 4 initialization failed. error: hp-testpage -u/--gui requires Qt4 GUI support. Entering interactive mode. error: Unable to communicate with device (code=12): hp:/net/HP_LaserJet_M2727nf_MFP?zc=NPI10FD4A error: Unable to print to printer. Please check device and try again. note: If an error occured, or the test page failed to print, refer to the HPLIP website note: at: http://hplip.sourceforge.net for troubleshooting and support. ============================= HPLIP installation. [andrew@shrooms ~]$ hp-scan -g --mode=lineart --size=a5 HP Linux Imaging and Printing System (ver. 3.13.2) Scan Utility ver. 2.2 Copyright (c) 2001-13 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. hp-scan[2542]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True) hp-scan[2542]: debug: Mode=0 hp-scan[2542]: debug: hp:/net/HP_LaserJet_M2727nf_MFP?ip=192.168.1.5: back_end:hp is_hp:True bus:net model:HP_LaserJet_M2727nf_MFP serial: dev_file: host:192.168.1.5 zc: port:1 hp-scan[2542]: debug: Cache miss: hp_laserjet_m2727nf_mfp hp-scan[2542]: debug: Reading file: /usr/share/hplip/data/models/models.dat hp-scan[2542]: debug: Searching for section [hp_laserjet_m2727nf_mfp] in file /usr/share/hplip/data/models/models.dat hp-scan[2542]: debug: Found section [hp_laserjet_m2727nf_mfp] in file /usr/share/hplip/data/models/models.dat hp-scan[2542]: debug: Device URI dnssd://HP%20LaserJet%20M2727nf%20MFP%20(10FD4A)._printer._tcp.local/ is invalid/unknown hp-scan[2542]: debug: hp:/net/HP_LaserJet_M2727nf_MFP?zc=NPI10FD4A: back_end:hp is_hp:True bus:net model:HP_LaserJet_M2727nf_MFP serial: dev_file: host:NPI10FD4A zc:NPI10FD4A port:1 hp-scan[2542]: debug: hp:/net/HP_LaserJet_M2727nf_MFP?zc=NPI10FD4A: back_end:hp is_hp:True bus:net model:HP_LaserJet_M2727nf_MFP serial: dev_file: host:NPI10FD4A zc:NPI10FD4A port:1 hp-scan[2542]: debug: {'hpaio:/net/HP_LaserJet_M2727nf_MFP?zc=NPI10FD4A': ['LSD', 'test'], 'hpaio:/net/HP_LaserJet_M2727nf_MFP?ip=192.168.1.5': ['192.168.1.5-M2727nf-MFP']} ----------------- | SELECT DEVICE | ----------------- Num Scan device URI -------- ------------------------------------------------- 0* hpaio:/net/HP_LaserJet_M2727nf_MFP?zc=NPI10FD4A 1 hpaio:/net/HP_LaserJet_M2727nf_MFP?ip=192.168.1.5 Enter number 0...1 for device (q=quit, <enter>=default: 0*) ?1 warning: No destinations specified. Adding 'file' destination by default. error: Unable to locate device hpaio:/net/HP_LaserJet_M2727nf_MFP?ip=192.168.1.5 using SANE backend hpaio:. Please check HPLIP installation.
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*** This bug has been marked as a duplicate of bug 1015441 ***