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Bug 959124

Summary: When "Compliant status" of the system set to "Insufficient" , the GUI continues to display the Compliant status as "Green"
Product: Red Hat Enterprise Linux 5 Reporter: Rehana <redakkan>
Component: subscription-managerAssignee: Carter Kozak <ckozak>
Status: CLOSED ERRATA QA Contact: IDM QE LIST <seceng-idm-qe-list>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 5.10CC: bkearney, ckozak, fsharath, jesusr, jgalipea, jmolet, jsefler, skallesh, spandey
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
No description necessary
 Story Points: ---
Clone Of: Environment:
Last Closed: 2013-09-30 23:07:34 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 840995    
Attachments:
Description Flags
gui-installed
none
gui_consumed none

Description Rehana 2013-05-03 08:13:28 UTC 
Description of problem:
Observed that adding a partial subscription (which doesnot have a prodcut id in the system) to a fully compliant system changes the CLI system compliant status to "Partial"/"Insufficient" in CLI but the GUI continues to show "Green"

Version-Release number of selected component (if applicable):
[root@hp-dl360g4-01 product]# rpm -qa | grep subscrip
subscription-manager-migration-1.8.6-1.git.27.f8647f0.el5
subscription-manager-1.8.6-1.git.27.f8647f0.el5
subscription-manager-gui-1.8.6-1.git.27.f8647f0.el5
subscription-manager-firstboot-1.8.6-1.git.27.f8647f0.el5
subscription-manager-migration-data-1.11.2.7-1.git.0.1dfd00e.el5


How reproducible:
100%

Steps to Reproduce:
1.Register a client to candlepin
2.Make the system fully compliant by attaching enough subscription to cover all the installed products
[root@hp-dl360g4-01 product]# subscription-manager list --installed
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   RAM Limiting Product
Product ID:     801
Version:        1.0
Arch:           x86_64
Status:         Subscribed
Status Details: 
Starts:         05/01/2013
Ends:           05/01/2014

Product Name:   Core Limiting Product
Product ID:     806
Version:        1.0
Arch:           x86_64
Status:         Subscribed
Status Details: 
Starts:         05/01/2013
Ends:           05/01/2014

[root@hp-dl360g4-01 product]# subscription-manager list --status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Current

curl 
--
curl -k -u admin:admin --request GET https://10.70.35.139:8443/candlepin/consumers/81765952-5b54-46c0-9a28-ed8aea7a6000/compliance | python -mjson.tool | grep status
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  3217    0  3217    0     0  43097      0 --:--:-- --:--:-- --:--:--  112k
    "status": "valid"


3.Now attach arch mismatch subscription to the system(say "Awesome OS for S390", make sure this subscription doesnot have a matched installed product)

[root@hp-dl360g4-01 product]# subscription-manager attach --pool 8ac6a30b3e63c090013e63c173fc06cf
Successfully attached a subscription for: Awesome OS for S390

[root@hp-dl360g4-01 product]# subscription-manager list --status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Awesome OS for S390: Covers architecture s390 but the system is i686.

curl -k -u admin:admin --request GET https://10.70.35.139:8443/candlepin/consumers/81765952-5b54-46c0-9a28-ed8aea7a6000/compliance | python -mjson.tool | grep status
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  3421    0  3421    0     0  43103      0 --:--:-- --:--:-- --:--:--   98k
    "status": "partial"

Actual results:
Observed that the CLI compliance status marked the system to insufficent,but the GUI continued to show the system as 'fully compliant" (PFA:GUI.png,gui_consumed.png)


Expected results:
The system should be compliant  if all "installed" products are fully subscribed 

Additional info:
Comment 1 Rehana 2013-05-03 08:14:08 UTC 
Created attachment 743085 [details]
gui-installed
Comment 2 Rehana 2013-05-03 08:14:41 UTC 
Created attachment 743086 [details]
gui_consumed
Comment 3 Carter Kozak 2013-05-03 12:37:30 UTC 
It was designed to behave that way for subscriptions that will cause a problem when installed.  The same thing happens if you attach a partial stack (installed or not).
Comment 4 Rehana 2013-05-06 10:49:27 UTC 
Hi Carter,

Earlier the "Compliance" status of the machine was calculated based on "status" of installed subscriptions in a system, Can you plesase confirm is it now changed to consider "attached Subscriptions" to set the "compliance status of the machine" ?

I have one more observation, which i feel is in-line with this bug i have logged

1) system Cores value is set to 5. (5*2 socket=10 cores)

installed products

[root@hp-dl360g4-01 product]# subscription-manager list --installed
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Multi-Attribute Limited Product
Product ID:     900
Version:        1.0
Arch:           x86_64
Status:         Partially Subscribed  ---> Partially subscribed due to   
                                            insufficient coverage
Status Details: Only covers 8 of 20 cores.
Starts:         
Ends:           

Product Name:   RAM Limiting Product
Product ID:     801
Version:        1.0
Arch:           x86_64
Status:         Subscribed
Status Details: 
Starts:         05/01/2013
Ends:           05/01/2014

Product Name:   Core Limiting Product
Product ID:     806
Version:        1.0
Arch:           x86_64
Status:         Subscribed
Status Details: 
Starts:         05/01/2013
Ends:           05/01/2014

2) consumed products 
[root@hp-dl360g4-01 facts]# subscription-manager list --consumed
+-------------------------------------------+
   Consumed Subscriptions
+-------------------------------------------+
Subscription Name: Cores Package (26 cores)
Provides:          Core Limiting Product
SKU:               cores-26
Contract:          169
Account:           12331131231
Serial Number:     6450680879713716916
Pool ID:           8ac6a30b3e63c090013e63c16e4304b5
Active:            True
Quantity Used:     1
Service Level:     
Service Type:      
Status Details:    
Starts:            05/01/2013
Ends:              05/01/2014

Subscription Name: Multi-Attribute (multi-entitlement only) (8 cores, 4GB)
Provides:          Multi-Attribute Limited Product
SKU:               non-stacked-8core4ram-multiattr
Contract:          223
Account:           12331131231
Serial Number:     3733668873545557841
Pool ID:           8ac6a30b3e63c090013e63c16acf0375
Active:            True
Quantity Used:     1
Service Level:     Premium
Service Type:      Level 3
Status Details:    Only covers 8 of 20 cores.
Starts:            05/01/2013
Ends:              05/01/2014

Subscription Name: RAM Limiting Package (8GB)
Provides:          RAM Limiting Product
SKU:               ram-8gb
Contract:          144
Account:           12331131231
Serial Number:     3446582758580473936
Pool ID:           8ac6a30b3e63c090013e63c16f9c052b
Active:            True
Quantity Used:     1
Service Level:     
Service Type:      
Status Details:    
Starts:            05/01/2013
Ends:              05/01/2014

3)status
[root@hp-dl360g4-01 product]# subscription-manager list --status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Multi-Attribute (multi-entitlement only) (8 cores, 4GB): Only covers 8 of 20 cores.

4) Set auto heal to 5 min, after 5 mins

[root@hp-dl360g4-01 facts]# subscription-manager list --installed | more
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Multi-Attribute Limited Product
Product ID:     900
Version:        1.0
Arch:           x86_64
Status:         Subscribed  ----> changed to subscribed due to the subscription
                                  "Multi-Attribute (non-stackable) (24 cores, 6 
                                  sockets, 8GB RAM)" added by auto heal
Status Details: Only covers 8 of 20 cores.--> but error continued to display
Starts:         05/01/2013
Ends:           05/01/2014

Product Name:   RAM Limiting Product
Product ID:     801
Version:        1.0
Arch:           x86_64
Status:         Subscribed
Status Details: 
Starts:         05/01/2013
Ends:           05/01/2014

Product Name:   Core Limiting Product
Product ID:     806
Version:        1.0
Arch:           x86_64
Status:         Subscribed
Status Details: 
Starts:         05/01/2013
Ends:           05/01/2014

5)[root@hp-dl360g4-01 product]# subscription-manager list --consumed
+-------------------------------------------+
   Consumed Subscriptions
+-------------------------------------------+
Subscription Name: Cores Package (26 cores)
Provides:          Core Limiting Product
SKU:               cores-26
Contract:          169
Account:           12331131231
Serial Number:     6450680879713716916
Pool ID:           8ac6a30b3e63c090013e63c16e4304b5
Active:            True
Quantity Used:     1
Service Level:     
Service Type:      
Status Details:    
Starts:            05/01/2013
Ends:              05/01/2014

Subscription Name: Multi-Attribute (non-stackable) (24 cores, 6 sockets, 8GB RAM)                            ---> newly added subscription by autoheal
Provides:          Multi-Attribute Limited Product
SKU:               non-stacked-multiattr
Contract:          217
Account:           12331131231
Serial Number:     3310372853710925933
Pool ID:           8ac6a30b3e63c090013e63c16b760396
Active:            True
Quantity Used:     1
Service Level:     Super
Service Type:      Level 3
Status Details:    
Starts:            05/01/2013
Ends:              05/01/2014

Subscription Name: Multi-Attribute (multi-entitlement only) (8 cores, 4GB)
Provides:          Multi-Attribute Limited Product --> old subscrption
SKU:               non-stacked-8core4ram-multiattr
Contract:          223
Account:           12331131231
Serial Number:     3733668873545557841
Pool ID:           8ac6a30b3e63c090013e63c16acf0375
Active:            True
Quantity Used:     1
Service Level:     Premium
Service Type:      Level 3
Status Details:    Only covers 8 of 20 cores.
Starts:            05/01/2013
Ends:              05/01/2014

Subscription Name: RAM Limiting Package (8GB)
Provides:          RAM Limiting Product
SKU:               ram-8gb
Contract:          144
Account:           12331131231
Serial Number:     3446582758580473936
Pool ID:           8ac6a30b3e63c090013e63c16f9c052b
Active:            True
Quantity Used:     1
Service Level:     
Service Type:      
Status Details:    
Starts:            05/01/2013
Ends:              05/01/2014

though the system is fully compliant, it displayed "Insufficient" due to the initailly attached subscription

[root@hp-dl360g4-01 product]# subscription-manager list --status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Multi-Attribute (multi-entitlement only) (8 cores, 4GB): Only covers 8 of 20 cores.
Comment 5 Rehana 2013-05-06 12:36:00 UTC 
In both of these above observation, it is observed that,

in CLI when the status was "partial", 
[root@hp-dl360g4-01 product]# subscription-manager list --status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Awesome OS for S390: Covers architecture s390 but the system is i686.

curl -k -u admin:admin --request GET https://10.70.35.139:8443/candlepin/consumers/81765952-5b54-46c0-9a28-ed8aea7a6000/compliance | python -mjson.tool | grep status
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  3421    0  3421    0     0  43103      0 --:--:-- --:--:-- --:--:--   98k
    "status": "partial"


the GUI displayed the system's compliant status as"Green"(PFA:GUI_consumed.png,GUI_installed.png)

expected  result :
GUI should be display the system compliant status as "Yellow"
Comment 6 Carter Kozak 2013-05-06 12:49:03 UTC 
I've got a pull request for the second part (reasons on products that should be valid).
I think the problem there is that a partial stack provides the product, as well as a full entitlement.

I'll take a look at how the GUI color is calculated.
Comment 7 Carter Kozak 2013-05-06 14:52:35 UTC 
I cannot reproduce the compliance status insufficient while the gui is green.  If I attach a subscription with an arch mismatch, the GUI turns yellow.  More information would be helpful.
Comment 8 Carter Kozak 2013-05-07 18:58:42 UTC 
commit ab0cefe92ea6f579d5bcc4cd8e83403568911d31
Author: ckozak <ckozak>
Date:   Tue May 7 13:12:32 2013 -0400

    959124: Consistant system status between CLI and GUI
Comment 9 RHEL Program Management 2013-05-08 19:38:52 UTC 
This request was evaluated by Red Hat Product Management for inclusion
in a Red Hat Enterprise Linux release.  Product Management has
requested further review of this request by Red Hat Engineering, for
potential inclusion in a Red Hat Enterprise Linux release for currently
deployed products.  This request is not yet committed for inclusion in
a release.
Comment 11 Rehana 2013-05-14 07:39:55 UTC 
Retested;

Observation 1 --> Inconsistancy between the CLI and GUI status --> has been *resolved*, CLI and GUI displays the same  status details when an unsupported Arch subscription is attached 

Obeservation 2 (comment 4) --> Resolved

1) even if a partial subscription is attached to fully subscribed product,  "status details" was not listed for the fully compliant product, listed only in the list --consumed,list -- status list and not in list --installed

[root@hp-bl460cgen8-01 ~]# subscription-manager list --installed
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Shared Storage Bits
Product ID:     37067
Version:        1.0
Arch:           ALL
Status:         Subscribed
Status Details: 
Starts:         05/12/2013
Ends:           05/12/2014

Product Name:   Awesome OS Server Bits
Product ID:     37060
Version:        6.1
Arch:           ALL
Status:         Subscribed
Status Details: 
Starts:         05/12/2013
Ends:           05/12/2014

Product Name:   Core Limiting Product
Product ID:     806
Version:        1.0
Arch:           x86_64
Status:         Partially Subscribed
Status Details: Only covers 8 of 20 cores.
Starts:         
Ends:           

[root@hp-bl460cgen8-01 ~]# subscription-manager list --consumed
+-------------------------------------------+
   Consumed Subscriptions
+-------------------------------------------+
Subscription Name: Stackable Cores Package (8 cores)
Provides:          Core Limiting Product
SKU:               cores-8-stackable
Contract:          175
Account:           12331131231
Serial Number:     8744260158847626632
Pool ID:           8ac6a30b3e9c9a9c013e9c9b799c04a9
Active:            True
Quantity Used:     1
Service Level:     
Service Type:      
Status Details:    Only covers 8 of 20 cores.
Starts:            05/12/2013
Ends:              05/12/2014

Subscription Name: Awesome OS Server Bundled (2 Sockets, Standard Support)
Provides:          Clustering Bits
                   Awesome OS Server Bits
                   Load Balancing Bits
                   Large File Support Bits
                   Shared Storage Bits
                   Management Bits
SKU:               awesomeos-server-2-socket-std
Contract:          36
Account:           12331131231
Serial Number:     78397930735581677
Pool ID:           8ac6a30b3e9c9a9c013e9c9b800906fe
Active:            True
Quantity Used:     1
Service Level:     Standard
Service Type:      L1-L3
Status Details:    
Starts:            05/12/2013
Ends:              05/12/2014

[root@hp-bl460cgen8-01 ~]# subscription-manager list --status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Stackable Cores Package (8 cores):
- Only covers 8 of 20 cores.

After auto heal

[root@hp-bl460cgen8-01 ~]# subscription-manager list --installed
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Shared Storage Bits
Product ID:     37067
Version:        1.0
Arch:           ALL
Status:         Subscribed
Status Details: 
Starts:         05/12/2013
Ends:           05/12/2014

Product Name:   Awesome OS Server Bits
Product ID:     37060
Version:        6.1
Arch:           ALL
Status:         Subscribed
Status Details: 
Starts:         05/12/2013
Ends:           05/12/2014

Product Name:   Core Limiting Product
Product ID:     806
Version:        1.0
Arch:           x86_64
Status:         Subscribed
Status Details:                         ---> No error
Starts:         05/12/2013
Ends:           05/12/2014


[root@hp-bl460cgen8-01 ~]# subscription-manager list --consumed
+-------------------------------------------+
   Consumed Subscriptions
+-------------------------------------------+
Subscription Name: Cores Package (26 cores)  ---> new subscription
Provides:          Core Limiting Product
SKU:               cores-26
Contract:          168
Account:           12331131231
Serial Number:     6954680131331313164
Pool ID:           8ac6a30b3e9c9a9c013e9c9b7a0e04ce
Active:            True
Quantity Used:     1
Service Level:     
Service Type:      
Status Details:    
Starts:            05/12/2013
Ends:              05/12/2014

Subscription Name: Stackable Cores Package (8 cores)
Provides:          Core Limiting Product
SKU:               cores-8-stackable
Contract:          175
Account:           12331131231
Serial Number:     8744260158847626632
Pool ID:           8ac6a30b3e9c9a9c013e9c9b799c04a9
Active:            True
Quantity Used:     1
Service Level:     
Service Type:      
Status Details:    Only covers 8 of 20 cores.
Starts:            05/12/2013
Ends:              05/12/2014

Subscription Name: Awesome OS Server Bundled (2 Sockets, Standard Support)
Provides:          Clustering Bits
                   Awesome OS Server Bits
                   Load Balancing Bits
                   Large File Support Bits
                   Shared Storage Bits
                   Management Bits
SKU:               awesomeos-server-2-socket-std
Contract:          36
Account:           12331131231
Serial Number:     78397930735581677
Pool ID:           8ac6a30b3e9c9a9c013e9c9b800906fe
Active:            True
Quantity Used:     1
Service Level:     Standard
Service Type:      L1-L3
Status Details:    
Starts:            05/12/2013
Ends:              05/12/2014

[root@hp-bl460cgen8-01 ~]# subscription-manager list --status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Stackable Cores Package (8 cores):
- Only covers 8 of 20 cores.

Hence moving the bug to "Verified"

on

[root@hp-bl460cgen8-01 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 0.8.7-1
subscription-manager: 1.8.7-1.el5
python-rhsm: 1.8.10-1.el5

[root@hp-bl460cgen8-01 ~]# rpm -qa | grep subscr
subscription-manager-gui-1.8.7-1.el5
subscription-manager-1.8.7-1.el5
subscription-manager-firstboot-1.8.7-1.el5
subscription-manager-migration-1.8.7-1.el5
subscription-manager-migration-data-1.11.2.7-1.el5
subscription-manager-debuginfo-1.8.7-1.el5
Comment 13 errata-xmlrpc 2013-09-30 23:07:34 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

http://rhn.redhat.com/errata/RHBA-2013-1332.html