This seems to be only partialy fixed on RHEL5
+++ This bug was initially created as a clone of Bug #822113 +++
1) seems working partially:
$ sosreport -o general --ticket 123 --name sir
Press ENTER to continue, or CTRL-C to quit.
Please enter your first initial and last name [dhcp-25-214]:
Please enter the case number that you are generating this report for:
Your sosreport has been generated and saved in:
So provided ticket and number are actually used, but not propagated to user dialog (I hit enter twice).
*** This bug has been marked as a duplicate of bug 982194 ***