Description of problem: Installed product status is continued to be displayed with "Grey" and status "unknown" when register the client and auto-attached subscriptions through CLI Version-Release number of selected component (if applicable): On rhel5.10 snapshot5 subscription-manager version server type: Red Hat Subscription Management subscription management server: 0.8.20-1 subscription-manager: 1.8.20-1.el5 python-rhsm: 1.8.16-1.el5 How reproducible: 3/3 Steps to Reproduce: 1.Launch the subscription-manager-gui 2.Now register and auto-attach through CLI Actual results: Obseerved that the "all available subscriptions" tab was getting disaplyed after registeration, but the installed product status continued to display in "Grey" color with "Unknown" status (PFA) Expected results: status changes on the installed products should get updated on sub-man-gui with out relaunching the same Additional info:
Created attachment 787213 [details] sub-man-gui status
With couple of more trials, It came to my notice that , the above mentioned observation was happend when the candlepin-ca.crt file was copied and edited rhsm.config file to point to local candlepin from stage server.When all these changes were made the GUI was running and didnt relaunch the same after the changing config files.
changing the config while gui is open, will need a gui relaunch to establish the connection with new server details Closing it as not a bug