Bug 1257635

Summary:	[fix available] sometimes LO doesn't see cups printers
Product:	Red Hat Enterprise Linux 7	Reporter:	Bill Sanford <bsanford>
Component:	libreoffice	Assignee:	Caolan McNamara <caolanm>
Status:	CLOSED ERRATA	QA Contact:	Desktop QE <desktop-qa-list>
Severity:	medium	Docs Contact:
Priority:	unspecified
Version:	7.2	CC:	astepano, dtardon, lmiksik, modehnal, tjamrisk, tpelka
Target Milestone:	rc	Keywords:	Regression
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2016-11-03 19:01:37 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1297830, 1313485

Description Bill Sanford 2015-08-27 13:54:15 UTC

Description of problem:
I install LO on a RHEL 7.2 install without printers configured. I run LO for a while and exit. I then:

* vim /etc/cups/cupsd.conf and add "BrowsePoll cups.bos.redhat.com:631"
* vim /etc/cups/client.conf and add "ServerName cups.bos.redhat.com:631" 

service cups restart

After the restart, LO only still has "Generic Printer" in the list of printers. If I then reboot the system, then I see the full list of printers that I would expect to see after the restart command.

Version-Release number of selected component (if applicable):
RHEL-7.2-20150817.n.2
libreoffice-4.3.7.2-5.el7.x86_64

How reproducible:
100%

Steps to Reproduce:
1. See Above.
2.
3.

Actual results:
Printers do not show up after "service cups restart"

Expected results:
Printers DO show up after "service cups restart"

Additional info:

Comment 2 Caolan McNamara 2016-01-21 14:20:06 UTC

Fresh install of RHEL-7.2 + yum update to LibreOffice 4.3.7.2 (etc) + vpn into redhat network. Followed the exact steps to reproduce and I get a full list of printers.

But if I leave libreoffice alone for a while, and revisit then it says just "generic printer", but another attempt to launch the print dialog will show them again. Maybe there is a timeout issue or something of that nature at work.

Comment 3 Caolan McNamara 2016-01-22 10:51:00 UTC

*** Bug 1257715 has been marked as a duplicate of this bug. ***

Comment 4 Caolan McNamara 2016-01-22 11:10:02 UTC

We're calling  httpConnectEncrypt and then httpClose on its get and then using cupsGetDests and sometimes we get 0 printers back. If I change this to the more logical httpConnectEncrypt and use its result with cupsGetDests2 and then clean up with httpClose I consistently get results so I reckon we can solve this that way.

Comment 5 David Tardon 2016-03-02 08:36:35 UTC

Fixed by rebase to 5.0.x: bug 1290148.

Comment 8 Bill Sanford 2016-09-01 15:33:08 UTC

Verified

RHEL-7.3-20160901.1
libreoffice-5.0.6.2-3.el7.x86_64

Comment 10 errata-xmlrpc 2016-11-03 19:01:37 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://rhn.redhat.com/errata/RHSA-2016-2579.html