Bug 1257635 – [fix available] sometimes LO doesn't see cups printers

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Bug 1257635 - [fix available] sometimes LO doesn't see cups printers

Summary:	[fix available] sometimes LO doesn't see cups printers

Status:	CLOSED ERRATA

Aliases:	None

Product:	Red Hat Enterprise Linux 7
Classification:	Red Hat
Component:	libreoffice (Show other bugs)
Sub Component:
Version:	7.2
Hardware:	Unspecified Unspecified

Priority	unspecified Severity medium
Target Milestone:	rc
Target Release:	---
Assigned To:	Caolan McNamara
QA Contact:	Desktop QE
Docs Contact:

URL:
Whiteboard:
Keywords:	Regression

Duplicates:	1257715 (view as bug list)
Depends On:
Blocks:	1297830 1313485
	Show dependency tree / graph

Reported:	2015-08-27 09:54 EDT by Bill Sanford
Modified:	2016-11-03 15:01 EDT (History)
CC List:	6 users (show)

See Also:
Fixed In Version:
Doc Type:	Bug Fix
Doc Text:
Story Points:	---
Clone Of:
Environment:
Last Closed:	2016-11-03 15:01:37 EDT
Type:	Bug
Regression:	---
Mount Type:	---
Documentation:	---
CRM:
Verified Versions:
Category:	---
oVirt Team:	---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---

Attachments	(Terms of Use)
Add an attachment (proposed patch, testcase, etc.)

External Trackers
Tracker	ID	Priority	Status	Summary	Last Updated
Red Hat Product Errata	RHSA-2016:2579	normal	SHIPPED_LIVE	Moderate: libreoffice security, bug fix, and enhancement update	2016-11-03 08:07:37 EDT

Groups: None (edit)

Description Bill Sanford 2015-08-27 09:54:15 EDT

Description of problem:
I install LO on a RHEL 7.2 install without printers configured. I run LO for a while and exit. I then:

* vim /etc/cups/cupsd.conf and add "BrowsePoll cups.bos.redhat.com:631"
* vim /etc/cups/client.conf and add "ServerName cups.bos.redhat.com:631" 

service cups restart

After the restart, LO only still has "Generic Printer" in the list of printers. If I then reboot the system, then I see the full list of printers that I would expect to see after the restart command.

Version-Release number of selected component (if applicable):
RHEL-7.2-20150817.n.2
libreoffice-4.3.7.2-5.el7.x86_64

How reproducible:
100%

Steps to Reproduce:
1. See Above.
2.
3.

Actual results:
Printers do not show up after "service cups restart"

Expected results:
Printers DO show up after "service cups restart"

Additional info:

Comment 2 Caolan McNamara 2016-01-21 09:20:06 EST

Fresh install of RHEL-7.2 + yum update to LibreOffice 4.3.7.2 (etc) + vpn into redhat network. Followed the exact steps to reproduce and I get a full list of printers.

But if I leave libreoffice alone for a while, and revisit then it says just "generic printer", but another attempt to launch the print dialog will show them again. Maybe there is a timeout issue or something of that nature at work.

Comment 3 Caolan McNamara 2016-01-22 05:51:00 EST

*** Bug 1257715 has been marked as a duplicate of this bug. ***

Comment 4 Caolan McNamara 2016-01-22 06:10:02 EST

We're calling  httpConnectEncrypt and then httpClose on its get and then using cupsGetDests and sometimes we get 0 printers back. If I change this to the more logical httpConnectEncrypt and use its result with cupsGetDests2 and then clean up with httpClose I consistently get results so I reckon we can solve this that way.

Comment 5 David Tardon 2016-03-02 03:36:35 EST

Fixed by rebase to 5.0.x: bug 1290148.

Comment 8 Bill Sanford 2016-09-01 11:33:08 EDT

Verified

RHEL-7.3-20160901.1
libreoffice-5.0.6.2-3.el7.x86_64

Comment 10 errata-xmlrpc 2016-11-03 15:01:37 EDT

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://rhn.redhat.com/errata/RHSA-2016-2579.html

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