Bug 1949350

Summary:	Kibana page is showing blank
Product:	OpenShift Container Platform	Reporter:	sphoorthi <skanniha>
Component:	Logging	Assignee:	Jeff Cantrill <jcantril>
Status:	CLOSED DEFERRED	QA Contact:	Anping Li <anli>
Severity:	high	Docs Contact:
Priority:	low
Version:	3.11.0	CC:	anmistry, aos-bugs, vparfono
Target Milestone:	---
Target Release:	3.11.z
Hardware:	Unspecified
OS:	Linux
Whiteboard:	logging-exploration
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2022-02-23 15:04:39 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description sphoorthi 2021-04-14 04:36:11 UTC

Description of problem:
I have a customer where he is facing a blank page when accessing the kibana URL.

There are already bugzilla [1],[2] were created and it's in a released state but the permanent fix is not working for the customer. 

For time being only the workaround [1] is working and it's not reproducible in our environment.

Version-Release number of selected component (if applicable):
ocp version is 3.11.306

How reproducible: Its not reproducible


Steps to Reproduce:
1.
2.
3.

Actual results:

Kibana URL is showing blank page/any exception errors.

Expected results:

Kibana URL should not show blank page/any exception errors.

Additional info:

The customer has created the bugzilla [1] and [2],however fix is released and customer is already using the latest version( v3.11.306).

I found additional bugs [3] and [4] for the same issue however customer need a permanent fix 

[1].https://bugzilla.redhat.com/show_bug.cgi?id=1791837
[2].https://bugzilla.redhat.com/show_bug.cgi?id=1719733
[3].https://bugzilla.redhat.com/show_bug.cgi?id=1705589
[4].https://bugzilla.redhat.com/show_bug.cgi?id=1726433

Workaround 
[1].https://access.redhat.com/solutions/3722751

Comment 1 Jeff Cantrill 2022-02-22 16:21:07 UTC

Do you continue to experience this issue if:
* You use a private browser
* You clear your cookies from your browser cache

We have seen cases in the past where a user's OpenShift bearer token expires while using Kibana but there session is not refreshed and renders Kibana unusable

Comment 2 Jeff Cantrill 2022-02-22 16:25:16 UTC

*** Bug 2040601 has been marked as a duplicate of this bug. ***

Comment 3 Jeff Cantrill 2022-02-23 15:04:39 UTC

Closing this issue:
* due to the age.  
* We do have wide spread reports of this issue
* There are not any urgent responses in the customer case indicating they are still experiencing issues.

Please reopen as needed