Red Hat Bugzilla – Full Text Bug Listing
|Summary:||Email reminder about outstanding requests|
|Product:||[Community] Bugzilla||Reporter:||Matěj Cepl <mcepl>|
|Component:||Email Notifications||Assignee:||Matt Tyson <mtyson>|
|Status:||CLOSED CURRENTRELEASE||QA Contact:||tools-bugs <tools-bugs>|
|Version:||4.2||CC:||awilliam, dmach, jingwang, jspaleta, mtyson|
|Fixed In Version:||4.4-3||Doc Type:||Bug Fix|
|Doc Text:||Story Points:||---|
|Last Closed:||2013-05-20 07:06:15 EDT||Type:||Bug|
|oVirt Team:||---||RHEL 7.3 requirements from Atomic Host:|
Description Matěj Cepl 2012-12-30 04:30:05 EST
Description of problem: I am aware of bug 137032 and bug 637089 of which this bug is possibly a (semi-?)duplicate, but a lot of time passed since these bugs were closed, and I think it is time to revisit the idea again. I’ve got today an email from bugzilla.mozilla.org with this: ------------------------------------------------------- Subject: [Bugzilla] Your Outstanding Requests The following is a list of requests people have made of you, which have been outstanding more than 7 days. To avoid disappointing others, please deal with them as quickly as possible. ([link]Here is some guidance on handling requests.[/link]) needinfo [link]Bug 758895: crash in libxul.so@0xe41046 (12 days old)[/link] [link]See all your outstanding requests[/link]. ------------------------------------------------------- The first links leads to some wiki page, then each bug has its own link, and the last link is to https://bugzilla.mozilla.org/request.cgi?action=queue&requestee=mcepl%40redhat.com&group=type Couldn't this functionality be taken from BMO (either it is some standard plugin which just need to be switched on, or I guess BMO modifications should be available somewhere as well) and used in RH Bugzilla? I remember that expired needinfo requests were always biggest pain and we didn't do a good job with *gently* reminding requestees about their outstanding requests. Also (concerning whines workaround mentioned in bug 637089), this should be something which should work for non-geeky users of Bugzilla. Those who can set up whines for themselves, are probably not those who would forget about thier outstanding requests (although I have to admit I am sometimes guilty of this myself as well). Version-Release number of selected component (if applicable): 4.2.4-7 as of 2012-12-30 How reproducible: 100% Steps to Reproduce: 1.this is a feature request 2. 3.
Comment 1 Simon Green 2013-01-24 17:33:35 EST
extensions/RequestWhiner/ is the upstream code. Should be easy enough to yank it, and use it ourselves.
Comment 3 Matt Tyson 2013-02-05 23:54:58 EST
I've added in the BMO whine requests extension. It will run once per week and notify users of any outstanding requests. I expect there will be a number of old defunct requests in the database. It will be up to users to either cancel or answer these requests as appropriate.
Comment 4 Simon Green 2013-02-10 17:54:48 EST
Just a note that we will be honouring your e-mail preference when sending this e-mail (i.e. if you have not requested HTML e-mails, you will get a plain text version). This differs from BMO, but Matt has submitted a patch