Users are trying to find products by searching with "R" instead of "R*" and looking at the UI, there's no sort of help tip or any indication of what the search syntax should be.
Created from redmine issue http://projects.theforeman.org/issues/6728
See https://bugzilla.redhat.com/show_bug.cgi?id=1115316 for more information
Another option might be to adopt Foreman's search syntax.
Ideally, we need to support a unified search syntax across the UI. In the near-term, we might want to consider supporting a helptip on those areas that require lucene syntax. Another alternative is something in the user documentation or release notes; however, having it on the UI would minimize the need to 'locate' the information.
Brad, I'll open a separate bug for addressing a unified search syntax across the UI.
+1 for "support a unified search syntax across the UI" - from customer view this is one product and should have consistent search experience all over the webUI.
Upstream bug component is WebUI
*** This bug has been marked as a duplicate of bug 1259374 ***