Bug 1357789 - Unable to install qemu-ga on Windows platform : QEMU guest agent -- Error 1722
Summary: Unable to install qemu-ga on Windows platform : QEMU guest agent -- Error 1722
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Virtualization Tools
Classification: Community
Component: virtio-win
Version: unspecified
Hardware: x86_64
OS: Windows
unspecified
high
Target Milestone: ---
Assignee: Yvugenfi@redhat.com
QA Contact: Virtualization Bugs
URL:
Whiteboard:
: 1432405 (view as bug list)
Depends On:
Blocks: 1470649
TreeView+ depends on / blocked
 
Reported: 2016-07-19 07:45 UTC by Silberlog
Modified: 2017-07-13 11:33 UTC (History)
18 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 1470649 (view as bug list)
Environment:
Last Closed: 2017-05-09 08:30:25 UTC
Embargoed:


Attachments (Terms of Use)
msiexec install log file (29.87 KB, application/octet-stream)
2016-07-19 10:04 UTC, Silberlog
no flags Details

Description Silberlog 2016-07-19 07:45:41 UTC
Description of problem:

Error message when executing qemu-ga-x64.msi :

There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

From the windows logs we can see :

Product: QEMU guest agent -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RegisterCom, location: C:\Program Files\qemu-ga\qemu-ga.exe, command: -s vss-install

Trying to install manually : 

C:\Program Files\AgentQemu>qemu-ga.exe -s install
Registering QEMU Guest Agent VSS Provider:
  C:\Program Files\AgentQemu\qga-vss.dll
  C:\Program Files\AgentQemu\qga-vss.tlb
Failed to pUsersInRole->SaveChanges. (Error: 8000ffff) Défaillance irrémédiable

Removing COM+ Application: QEMU Guest Agent VSS Provider
Unfortunately it doesn't install correctly.

Tested on French windows versions : Windows 2008 R2, Windows 2012 R2 and Windows 7 x64 with latest 0.1.118 virtio drivers installed, qemu agent enabled in Proxmox VM config, UAC disabled and localadmin account.

Version-Release number of selected component (if applicable):

0.1.118

Comment 1 Yvugenfi@redhat.com 2016-07-19 08:55:03 UTC
Hello,

Thank you for the report:

* What is the version of the package you are using? 

* Can you please provide full log?

Best regards,
Yan.

Comment 2 Silberlog 2016-07-19 10:03:53 UTC
(In reply to Yan Vugenfirer from comment #1)
> Hello,
> 
> Thank you for the report:
> 
> * What is the version of the package you are using? 
> 
> * Can you please provide full log?
> 
> Best regards,
> Yan.

Hello,

Thanks for helping.
Package comes from virtio-win-0.1.118.iso.
You'll find the msiexec full log (msiexec /i qemu-ga-x64.msi /log c:\qemuga.log) in attachement.

Regards,

Thomas

Comment 3 Silberlog 2016-07-19 10:04:34 UTC
Created attachment 1181542 [details]
msiexec install log file

Comment 4 Laurent Bigonville 2016-10-05 19:46:50 UTC
Hi,

I can confirm this with a windows 7 VM

Comment 5 Yvugenfi@redhat.com 2016-10-27 12:18:26 UTC
Can you check that you have sufficient permission?

https://support.microsoft.com/en-us/kb/834484

Comment 6 Silberlog 2016-10-29 13:24:52 UTC
(In reply to Yan Vugenfirer from comment #5)
> Can you check that you have sufficient permission?
> 
> https://support.microsoft.com/en-us/kb/834484

Hi,

Tests have been made with a fresh, up-to-date windows 2012 R2 install, UAC disabled and under local administrator account session.

Regards,

Comment 7 Martin Beaudet 2016-11-27 21:24:29 UTC
Hi Silberlog, have you find a solution of your problem. I have the same, i tried many thing, many guest agent like Spice or Stratus GA but don't work correctly with proxmox.

If you have the solution, please reply me, i desperate. Same probleme with Windows 8.1 et 2012 R2 64 bits.

Thank you.

Comment 8 EdouardB 2017-02-22 10:05:00 UTC
Hello, have you news for this bug ?

https://forum.proxmox.com/threads/error-installing-windows-qemu-agent.25597/

The problem is the language of Windows, in english it's ok

Ed

Comment 9 Benjamin Bellec 2017-03-13 11:16:06 UTC
Hello,

I have the same error.
Also on a french Win 7 Pro (64-bit) version.

Tested with qemu-ga-win-7.3.2-1 (x64 msi).
VirtIO-serial is already installed on the VM (virtio-win 0.1.133).

Comment 10 Yvugenfi@redhat.com 2017-03-15 11:54:45 UTC
*** Bug 1432405 has been marked as a duplicate of this bug. ***

Comment 11 Yvugenfi@redhat.com 2017-04-18 08:18:16 UTC
Hardcoded names were used during installation for "Administrator" and "system", changing it to well know SSIDs according to MS documentation.
Patch is on a way.

Comment 12 Benjamin Bellec 2017-04-21 14:28:15 UTC
Good news !
Do you know when a fixed qemu-ga.exe release will be available ?

Comment 13 EdouardB 2017-05-09 07:21:10 UTC
Heelo, I've receive the notify from this post
https://forum.proxmox.com/threads/error-installing-windows-qemu-agent.25597/page-2

And i test it's ok for me with the last 1.136 Windows Pro 7 French 64bits

Ed

Comment 14 Yvugenfi@redhat.com 2017-05-09 08:30:25 UTC
Yes, the issues is solved in build 136.

Comment 15 xiagao 2017-05-23 06:42:18 UTC
Reproduced in qemu-ga-win-7.3.2-1.
Guest: french Win 7 Pro (64-bit) version

Verifed in qemu-ga-win-7.4.5-1.
Guest:  french Win 7 Pro (64-bit) version


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