Red Hat Bugzilla – Bug 921249
subscription manager facts do not update after registering
Last modified: 2013-09-30 18:59:52 EDT
Description of problem: A couple of the subscription manager facts are unknown when you are not registered. When you do register and then open the facts viewer, these values are still shown as unknown when they are known. Version-Release number of selected component (if applicable): subscription-manager-gui-1.8.4-1.git.24.36ea5ff.el6.x86_64 How reproducible: always Steps to Reproduce: 1. Have subscription-manager installed, and be in a completely unregistered state 2. start subscription-manager-gui 3. register to your candlepin server through the gui 4. (optional) wait for your product statuses to update: see Bug 921245 5. Go to System > View System Facts Actual results: in the gui the only thing under virt is: virt.is_guest: Unknown virt.uuid: Unknown In the CLI during the same time: # subscription-manager facts --list | grep ^virt virt.host_type: kvm virt.is_guest: True virt.uuid: 131e448d-c000-f6bb-e2a9-8bb549e21ab4 Expected results: virt.is_guest and virt.uuid would show the same information. Additionally the gui would also show the value of virt.host_type Additional info:
This request was evaluated by Red Hat Product Management for inclusion in a Red Hat Enterprise Linux release. Product Management has requested further review of this request by Red Hat Engineering, for potential inclusion in a Red Hat Enterprise Linux release for currently deployed products. This request is not yet committed for inclusion in a release.
https://github.com/candlepin/subscription-manager/pull/574
anything in /var/log/rhsm.log? curious if virt-what (or our parsing of it's output) is failing in this case
Problem masked by: 2013-05-07 15:16:32,225 [INFO] @repolib.py:158 - repos updated: 0 2013-05-07 15:16:32,255 [ERROR] @hwprobe.py:423 - signal only works in main thread Traceback (most recent call last): File "/usr/share/rhsm/subscription_manager/hwprobe.py", line 410, in getVirtInfo host_type = self._get_output('virt-what') File "/usr/share/rhsm/subscription_manager/hwprobe.py", line 439, in _get_output signal.signal(signal.SIGPIPE, signal.SIG_DFL) ValueError: signal only works in main thread 2013-05-07 15:16:32,317 [WARNING] @hwprobe.py:482 - Error finding UUID: 'virt.host_type' Suspect this is happening in registration and auto-attach dialog, which are both asynchronous which could cause the signal / thread error above.
I am getting same kind of issue , virtual guest is consuming more than 1 instance based subscription with gui auto-attach with register . i can see virtual machine info in system facts , still getting this issue i got above traceback in rhsm.log file . using following rpm subscription-manager-gui-1.8.7-1.git.33.1b83804.el5 subscription-manager-migration-1.8.7-1.git.33.1b83804.el5 subscription-manager-migration-data-1.11.2.7-1.git.0.1dfd00e.el5 subscription-manager-1.8.7-1.git.33.1b83804.el5 subscription-manager-firstboot-1.8.7-1.git.33.1b83804.el5
This bug was happening in the registergui code where we lookup suitable service levels, so it would surface if you registered via the GUI wizard, or if you used auto-attach after registration. If you did this, and you looked on the server you would see unknown virt status: (dgoodwin@lenovo ~) $ curl -k -u admin:admin "https://localhost:8443/candlepin/consumers/b41364aa-fbef-4cb5-aa61-c4ea36ec1ae7" | grep guest 0 "virt.is_guest" : "Unknown", And something like this in the logs: 2013-05-14 15:32:44,530 [ERROR] @hwprobe.py:423 - signal only works in main thread Traceback (most recent call last): File "/usr/share/rhsm/subscription_manager/hwprobe.py", line 410, in getVirtInfo host_type = self._get_output('virt-what') File "/usr/share/rhsm/subscription_manager/hwprobe.py", line 439, in _get_output signal.signal(signal.SIGPIPE, signal.SIG_DFL) ValueError: signal only works in main thread The problem was indeed caused by an unnecessary reload of facts in the asynchronous autobind code. To fix I am having the relevant code re-use the facts we already looked up in the main thread before we went into the async code.
Fixed in subscription-manager.git master: 12b4ff606e1aeff6c5c82d0ed1d4792b4749eab5 Will appear in: subscription-manager-1.8.8-1
Created attachment 757341 [details] System Facts displayed appropriately Version: # rpm -qa | egrep "subscription-manager|python-rhsm" subscription-manager-migration-data-1.11.3.1-1.git.1.78afd75.el5 subscription-manager-migration-1.8.10-1.git.1.b44c4b1.el5 python-rhsm-1.8.12-1.git.0.d747a65.el5 subscription-manager-firstboot-1.8.10-1.git.1.b44c4b1.el5 subscription-manager-1.8.10-1.git.1.b44c4b1.el5 subscription-manager-gui-1.8.10-1.git.1.b44c4b1.el5 CLI output: # subscription-manager facts --list | grep virt virt.host_type: kvm virt.is_guest: True virt.uuid: 3edf259b-25f7-1f57-9eb6-60d515bcfcd7 GUI Output: Please see attachment The system facts re updated appropriately. VERIFIED
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHBA-2013-1332.html