947485 – subscription-manager-gui does not launch when it cannot reach the candlepin host

Bug 947485 - subscription-manager-gui does not launch when it cannot reach the candlepin host

Summary: subscription-manager-gui does not launch when it cannot reach the candlepin host

Keywords:
Status:	CLOSED ERRATA
Alias:	None
Product:	Red Hat Enterprise Linux 5
Classification:	Red Hat
Component:	subscription-manager
Sub Component:
Version:	5.10
Hardware:	Unspecified
OS:	Unspecified
Priority:	unspecified
Severity:	medium
Target Milestone:	beta
Target Release:	5.10
Assignee:	Carter Kozak
QA Contact:	IDM QE LIST
Docs Contact:
URL:
Whiteboard:
Duplicates (2):	927875 958236 (view as bug list)
Depends On:
Blocks:	rhsm-rhel510 rhsm-2013
TreeView+	depends on / blocked

Reported:	2013-04-02 14:42 UTC by J.C. Molet
Modified:	2013-09-30 23:05 UTC (History)
CC List:	6 users (show)
Fixed In Version:
Doc Type:	Bug Fix
Doc Text:	No description necessary
Clone Of:
Environment:
Last Closed:	2013-09-30 23:05:25 UTC
Target Upstream Version:
Embargoed:
Dependent Products:

Attachments	(Terms of Use)

Links
System	ID	Private	Priority	Status	Summary	Last Updated
Red Hat Bugzilla	958236	0	unspecified	CLOSED	Once identity certificate has expired, subscription-manager-gui does not open	2021-02-22 00:41:40 UTC
Red Hat Product Errata	RHBA-2013:1332	0	normal	SHIPPED_LIVE	subscription-manager bug fix and enhancement update	2013-09-30 22:49:24 UTC

Internal Links: 958236

Description J.C. Molet 2013-04-02 14:42:34 UTC

Description of problem:
When in a registered state and not subscribed to any entitlements, the subscription-manager-gui exits with an error and cannot start if it cannot reach the candlepin/entitlements host.

Version-Release number of selected component (if applicable):
subscription-manager-1.8.5-1.git.4.82e4aee.el6.x86_64
subscription-manager-gui-1.8.5-1.git.4.82e4aee.el6.x86_64
python-rhsm-1.8.8-1.git.0.c7ea5c0.el6.x86_64

How reproducible:
always?

Steps to Reproduce:
1. subscription-manager clean
2. subscription-manager register
3. change your 'hostname' in rhsm.conf to an invalid host or otherwise make your candlepin server unreachable (like stopping tomcat)
4. start the gui
  
Actual results:
The gui does not launch and exits 1. Traceback in log:

2013-04-02 10:41:37,582 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:37,583 [DEBUG]  @profile.py:95 - Loading current RPM profile.
2013-04-02 10:41:37,822 [INFO]  @connection.py:586 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False
2013-04-02 10:41:37,822 [INFO]  @connection.py:597 - Connection Built: host: zjmolet-cp2.usersys.redhat.com, port: 8443, handler: /candlepin
2013-04-02 10:41:37,823 [DEBUG]  @connection.py:199 - ContectConnection
2013-04-02 10:41:37,823 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:37,824 [DEBUG]  @plugins.py:508 - loaded plugin modules: []
2013-04-02 10:41:37,824 [DEBUG]  @plugins.py:509 - loaded plugins: {}
2013-04-02 10:41:37,825 [DEBUG]  @plugins.py:481 - Calling PluginManager init
2013-04-02 10:41:37,825 [DEBUG]  @managergui.py:180 - Client Versions: {'python-rhsm': '1.8.8-1.git.0.c7ea5c0.el6', 'subscription-manager': '1.8.5-1.git.4.82e4aee.el6'} 
2013-04-02 10:41:37,891 [DEBUG]  @connection.py:394 - Loading CA PEM certificates from: /etc/rhsm/ca/
2013-04-02 10:41:37,891 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/jmolet-cp2.pem'
2013-04-02 10:41:37,891 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/jmolet-cp1.pem'
2013-04-02 10:41:37,892 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/redhat-uep.pem'
2013-04-02 10:41:37,893 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem'
2013-04-02 10:41:37,893 [DEBUG]  @connection.py:415 - Making request: GET /candlepin/
2013-04-02 10:41:37,899 [ERROR]  @utils.py:374 - Error while checking server version: [Errno -2] Name or service not known
2013-04-02 10:41:37,899 [ERROR]  @utils.py:376 - [Errno -2] Name or service not known
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/utils.py", line 364, in get_server_versions
    if cp.supports_resource("status"):
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 623, in supports_resource
    self._load_supported_resources()
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 610, in _load_supported_resources
    resources_list = self.conn.request_get("/")
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 481, in request_get
    return self._request("GET", method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 422, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.6/httplib.py", line 914, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.6/httplib.py", line 951, in _send_request
    self.endheaders()
  File "/usr/lib64/python2.6/httplib.py", line 908, in endheaders
    self._send_output()
  File "/usr/lib64/python2.6/httplib.py", line 780, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.6/httplib.py", line 739, in send
    self.connect()
  File "/usr/lib64/python2.6/site-packages/M2Crypto/httpslib.py", line 51, in connect
    socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
2013-04-02 10:41:37,902 [DEBUG]  @managergui.py:181 - Server Versions: {'candlepin': 'Unknown', 'server-type': 'Red Hat Subscription Management'} 
2013-04-02 10:41:37,962 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:38,008 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:38,332 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:38,557 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:38,644 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:38,645 [DEBUG]  @injection.py:65 - Returning callable provider for feature CERT_SORTER: <class 'subscription_manager.cert_sorter.CertSorter'>
2013-04-02 10:41:38,645 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:38,668 [DEBUG]  @certdirectory.py:188 - Installed product IDs: ['100000000000006', '1000000000000023', '1144', '100000000000011', '27060', '1', '37069', '37068', '37080', '37065', '37067', '37060', '37062', '100000000000060', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '100000000000069', '100000000000020', '88888', '917571', '801', '37070']
2013-04-02 10:41:38,668 [DEBUG]  @injection.py:65 - Returning callable provider for feature STATUS_CACHE: <class 'subscription_manager.cache.StatusCache'>
2013-04-02 10:41:38,669 [DEBUG]  @connection.py:394 - Loading CA PEM certificates from: /etc/rhsm/ca/
2013-04-02 10:41:38,669 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/jmolet-cp2.pem'
2013-04-02 10:41:38,670 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/jmolet-cp1.pem'
2013-04-02 10:41:38,670 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/redhat-uep.pem'
2013-04-02 10:41:38,671 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem'
2013-04-02 10:41:38,672 [DEBUG]  @connection.py:415 - Making request: GET /candlepin/consumers/b85c4eb1-058e-42ad-89a2-d976c2575d4f/compliance
2013-04-02 10:41:38,678 [ERROR]  @cache.py:224 - [Errno -2] Name or service not known
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/cache.py", line 212, in load_status
    self._sync_with_server(uep, uuid)
  File "/usr/share/rhsm/subscription_manager/cache.py", line 197, in _sync_with_server
    self.server_status = uep.getCompliance(uuid)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 738, in getCompliance
    return self.conn.request_get(method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 481, in request_get
    return self._request("GET", method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 422, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.6/httplib.py", line 914, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.6/httplib.py", line 951, in _send_request
    self.endheaders()
  File "/usr/lib64/python2.6/httplib.py", line 908, in endheaders
    self._send_output()
  File "/usr/lib64/python2.6/httplib.py", line 780, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.6/httplib.py", line 739, in send
    self.connect()
  File "/usr/lib64/python2.6/site-packages/M2Crypto/httpslib.py", line 51, in connect
    socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
2013-04-02 10:41:38,679 [WARNING]  @cache.py:229 - Unable to reach server, using cached status.
2013-04-02 10:41:38,681 [DEBUG]  @cert_sorter.py:167 - valid entitled products: []
2013-04-02 10:41:38,682 [DEBUG]  @cert_sorter.py:168 - expired entitled products: []
2013-04-02 10:41:38,682 [DEBUG]  @cert_sorter.py:169 - partially entitled products: []
2013-04-02 10:41:38,683 [DEBUG]  @cert_sorter.py:170 - unentitled products: ['100000000000060', '1000000000000023', '1144', '100000000000011', '27060', '1', '37069', '37068', '37080', '37065', '37067', '37060', '37062', '100000000000006', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '100000000000069', '100000000000020', '88888', '917571', '801', '37070']
2013-04-02 10:41:38,683 [DEBUG]  @cert_sorter.py:171 - future products: []
2013-04-02 10:41:38,683 [DEBUG]  @cert_sorter.py:172 - partial stacks: []
2013-04-02 10:41:38,684 [DEBUG]  @cert_sorter.py:173 - entitlements valid until: 2013-04-02 12:29:35.439000+00:00
2013-04-02 10:41:38,702 [DEBUG]  @injection.py:65 - Returning callable provider for feature CERT_SORTER: <class 'subscription_manager.cert_sorter.CertSorter'>
2013-04-02 10:41:38,702 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:38,703 [DEBUG]  @certdirectory.py:188 - Installed product IDs: ['100000000000006', '1000000000000023', '1144', '100000000000011', '27060', '1', '37069', '37068', '37080', '37065', '37067', '37060', '37062', '100000000000060', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '100000000000069', '100000000000020', '88888', '917571', '801', '37070']
2013-04-02 10:41:38,703 [DEBUG]  @injection.py:65 - Returning callable provider for feature STATUS_CACHE: <class 'subscription_manager.cache.StatusCache'>
2013-04-02 10:41:38,703 [DEBUG]  @connection.py:394 - Loading CA PEM certificates from: /etc/rhsm/ca/
2013-04-02 10:41:38,704 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/jmolet-cp2.pem'
2013-04-02 10:41:38,704 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/jmolet-cp1.pem'
2013-04-02 10:41:38,705 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/redhat-uep.pem'
2013-04-02 10:41:38,706 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem'
2013-04-02 10:41:38,707 [DEBUG]  @connection.py:415 - Making request: GET /candlepin/consumers/b85c4eb1-058e-42ad-89a2-d976c2575d4f/compliance
2013-04-02 10:41:38,712 [ERROR]  @cache.py:224 - [Errno -2] Name or service not known
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/cache.py", line 212, in load_status
    self._sync_with_server(uep, uuid)
  File "/usr/share/rhsm/subscription_manager/cache.py", line 197, in _sync_with_server
    self.server_status = uep.getCompliance(uuid)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 738, in getCompliance
    return self.conn.request_get(method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 481, in request_get
    return self._request("GET", method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 422, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.6/httplib.py", line 914, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.6/httplib.py", line 951, in _send_request
    self.endheaders()
  File "/usr/lib64/python2.6/httplib.py", line 908, in endheaders
    self._send_output()
  File "/usr/lib64/python2.6/httplib.py", line 780, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.6/httplib.py", line 739, in send
    self.connect()
  File "/usr/lib64/python2.6/site-packages/M2Crypto/httpslib.py", line 51, in connect
    socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
2013-04-02 10:41:38,713 [WARNING]  @cache.py:229 - Unable to reach server, using cached status.
2013-04-02 10:41:38,715 [DEBUG]  @cert_sorter.py:167 - valid entitled products: []
2013-04-02 10:41:38,715 [DEBUG]  @cert_sorter.py:168 - expired entitled products: []
2013-04-02 10:41:38,716 [DEBUG]  @cert_sorter.py:169 - partially entitled products: []
2013-04-02 10:41:38,716 [DEBUG]  @cert_sorter.py:170 - unentitled products: ['100000000000060', '1000000000000023', '1144', '100000000000011', '27060', '1', '37069', '37068', '37080', '37065', '37067', '37060', '37062', '100000000000006', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '100000000000069', '100000000000020', '88888', '917571', '801', '37070']
2013-04-02 10:41:38,716 [DEBUG]  @cert_sorter.py:171 - future products: []
2013-04-02 10:41:38,717 [DEBUG]  @cert_sorter.py:172 - partial stacks: []
2013-04-02 10:41:38,717 [DEBUG]  @cert_sorter.py:173 - entitlements valid until: 2013-04-02 12:29:35.439000+00:00
2013-04-02 10:41:38,717 [DEBUG]  @injection.py:65 - Returning callable provider for feature PRODUCT_DATE_RANGE_CALCULATOR: <class 'subscription_manager.validity.ValidProductDateRangeCalculator'>
2013-04-02 10:41:38,717 [DEBUG]  @injection.py:68 - Returning instance for feature IDENTITY
2013-04-02 10:41:38,718 [DEBUG]  @injection.py:65 - Returning callable provider for feature PROD_STATUS_CACHE: <class 'subscription_manager.cache.ProductStatusCache'>
2013-04-02 10:41:38,718 [DEBUG]  @connection.py:394 - Loading CA PEM certificates from: /etc/rhsm/ca/
2013-04-02 10:41:38,719 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/jmolet-cp2.pem'
2013-04-02 10:41:38,719 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/jmolet-cp1.pem'
2013-04-02 10:41:38,720 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/redhat-uep.pem'
2013-04-02 10:41:38,721 [DEBUG]  @connection.py:376 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem'
2013-04-02 10:41:38,722 [DEBUG]  @connection.py:415 - Making request: GET /candlepin/consumers/b85c4eb1-058e-42ad-89a2-d976c2575d4f
2013-04-02 10:41:38,727 [ERROR]  @cache.py:224 - [Errno -2] Name or service not known
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/cache.py", line 212, in load_status
    self._sync_with_server(uep, uuid)
  File "/usr/share/rhsm/subscription_manager/cache.py", line 256, in _sync_with_server
    consumer_data = uep.getConsumer(uuid)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 731, in getConsumer
    return self.conn.request_get(method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 481, in request_get
  File "/usr/share/rhsm/subscription_manager/cache.py", line 256, in _sync_with_server
    consumer_data = uep.getConsumer(uuid)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 731, in getConsumer
    return self.conn.request_get(method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 481, in request_get
    return self._request("GET", method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 422, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.6/httplib.py", line 914, in request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.6/httplib.py", line 914, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.6/httplib.py", line 951, in _send_request
    self.endheaders()
    self.endheaders()
  File "/usr/lib64/python2.6/httplib.py", line 908, in endheaders
    self._send_output()
  File "/usr/lib64/python2.6/httplib.py", line 780, in _send_output
    self._send_output()
  File "/usr/lib64/python2.6/httplib.py", line 780, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.6/httplib.py", line 739, in send
    self.connect()
  File "/usr/lib64/python2.6/httplib.py", line 739, in send
    self.connect()
  File "/usr/lib64/python2.6/site-packages/M2Crypto/httpslib.py", line 51, in connect
    socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
    socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
2013-04-02 10:41:38,728 [ERROR]  @cache.py:226 - Server unreachable, registered, but no cache exists.
2013-04-02 10:41:38,728 [ERROR]  @subscription-manager-gui:183 - [Errno -2] Name or service not known
Traceback (most recent call last):
  File "/usr/sbin/subscription-manager-gui", line 166, in <module>
    main = managergui.MainWindow(auto_launch_registration=options.register)
  File "/usr/share/rhsm/subscription_manager/gui/managergui.py", line 212, in __init__
    prod_dir=self.product_dir)
  File "/usr/share/rhsm/subscription_manager/gui/installedtab.py", line 108, in __init__
    self.update_products()
  File "/usr/share/rhsm/subscription_manager/gui/installedtab.py", line 154, in update_products
    self.backend.uep)
  File "/usr/share/rhsm/subscription_manager/injection.py", line 83, in require
    return FEATURES.require(feature, *args, **kwargs)
  File "/usr/share/rhsm/subscription_manager/injection.py", line 66, in require
    return provider(*args, **kwargs)
  File "/usr/share/rhsm/subscription_manager/validity.py", line 32, in __init__
    self.uep, self.identity.uuid)
  File "/usr/share/rhsm/subscription_manager/cache.py", line 227, in load_status
    raise ex
gaierror: [Errno -2] Name or service not known


Expected results:
The gui launches without traceback.

Additional info:

Comment 1 RHEL Program Management 2013-04-09 20:56:17 UTC

This request was evaluated by Red Hat Product Management for inclusion
in a Red Hat Enterprise Linux release.  Product Management has
requested further review of this request by Red Hat Engineering, for
potential inclusion in a Red Hat Enterprise Linux release for currently
deployed products.  This request is not yet committed for inclusion in
a release.

Comment 2 Bryan Kearney 2013-04-30 17:12:15 UTC

https://bugzilla.redhat.com/show_bug.cgi?id=958236

Comment 3 Sharath Dwaral 2013-04-30 18:55:31 UTC

*** Bug 958236 has been marked as a duplicate of this bug. ***

Comment 4 Sharath Dwaral 2013-04-30 18:56:09 UTC

*** Bug 927875 has been marked as a duplicate of this bug. ***

Comment 5 Sharath Dwaral 2013-04-30 20:03:34 UTC

We can arrive at the same issue by forcibly expiring certificate Bug 958236 or by improting invalid certificate Bug 927875.

Comment 6 Carter Kozak 2013-05-31 21:09:19 UTC

This appears to be fixed in the current version of subscription manager (1.8.9-1.git.0.3aae03b.fc18)

Comment 7 Sharath Dwaral 2013-06-05 20:04:18 UTC

Version:
rpm -qa | egrep "subscription-manager|python-rhsm"
subscription-manager-migration-data-1.11.3.1-1.git.1.78afd75.el5
subscription-manager-migration-1.8.10-1.git.1.b44c4b1.el5
python-rhsm-1.8.12-1.git.0.d747a65.el5
subscription-manager-firstboot-1.8.10-1.git.1.b44c4b1.el5
subscription-manager-1.8.10-1.git.1.b44c4b1.el5
subscription-manager-gui-1.8.10-1.git.1.b44c4b1.el5

Steps:
1. subscription-manager clean
2. subscription-manager register
3. change your 'hostname' in rhsm.conf to an invalid host or otherwise make your candlepin server unreachable (like stopping tomcat)
4. start the gui

Actual Result:
# subscription-manager-gui

(subscription-manager-gui:3591): libglade-WARNING **: unknown property `has_tooltip' for class `GtkButton'

(subscription-manager-gui:3591): libglade-WARNING **: unknown property `has_tooltip' for class `GtkEventBox'
(-2, 'Name or service not known')

Expected Result:

Subscription Manager GUI hould open 

Additional Information:  /var/log/rhsm/rhsm.log


2013-06-05 15:54:28,731 [ERROR]  @cache.py:230 - Server unreachable, registered, but no cache exists.
2013-06-05 15:54:28,732 [ERROR]  @subscription-manager-gui:183 - (-2, 'Name or service not known')
Traceback (most recent call last):
  File "/usr/sbin/subscription-manager-gui", line 166, in ?
    main = managergui.MainWindow(auto_launch_registration=options.register)
  File "/usr/share/rhsm/subscription_manager/gui/managergui.py", line 221, in __init__
    prod_dir=self.product_dir)
  File "/usr/share/rhsm/subscription_manager/gui/installedtab.py", line 115, in __init__
    self.update_products()
  File "/usr/share/rhsm/subscription_manager/gui/installedtab.py", line 163, in update_products
    self.backend.uep)
  File "/usr/share/rhsm/subscription_manager/injection.py", line 83, in require
    return FEATURES.require(feature, *args, **kwargs)
  File "/usr/share/rhsm/subscription_manager/injection.py", line 66, in require
    return provider(*args, **kwargs)
  File "/usr/share/rhsm/subscription_manager/validity.py", line 32, in __init__
    self.prod_status = self.prod_status_cache.load_status(
  File "/usr/share/rhsm/subscription_manager/cache.py", line 231, in load_status
    raise ex
gaierror: (-2, 'Name or service not known')


Moving to NEW

Comment 8 Carter Kozak 2013-06-07 18:31:31 UTC

commit ecf54577c07770afd9b98fe17b1e83512069b3eb
Author: ckozak <ckozak>
Date:   Thu Jun 6 08:55:55 2013 -0400

    947485: System 'disconnected' if no cache and disconnected

Comment 10 Sharath Dwaral 2013-07-03 18:20:57 UTC

Version:

# rpm -qa | egrep "subscription-manager|python-rhsm"
subscription-manager-gui-1.8.11-1.el5
subscription-manager-migration-data-1.11.3.1-1.git.1.78afd75.el5
python-rhsm-1.8.12-1.el5
python-rhsm-debuginfo-1.8.12-1.el5
subscription-manager-1.8.11-1.el5
subscription-manager-debuginfo-1.8.11-1.el5
subscription-manager-firstboot-1.8.11-1.el5
subscription-manager-migration-1.8.11-1.el5


# cat /etc/rhsm/rhsm.conf | grep hostname
# Server hostname:
hostname = blah.com
proxy_hostname =


subscription-manager opens successfully

VERIFIED against brew

Comment 12 errata-xmlrpc 2013-09-30 23:05:25 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

http://rhn.redhat.com/errata/RHBA-2013-1332.html

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