Bug 956199

Summary: received comment notification but comment is not visible
Product: [Community] Bugzilla Reporter: Michal Skrivanek <michal.skrivanek>
Component: Email NotificationsAssignee: Simon Green <sgreen>
Status: CLOSED CURRENTRELEASE QA Contact: Matt Tyson 🤬 <mtyson>
Severity: high Docs Contact:
Priority: high    
Version: 4.2CC: bcao, ebaak, ecohen, jingwang, jmcdonal, jpokorny, jskeoch, ksrot, rjoost, sgreen, thenzl, ykatabam
Target Milestone: 4.4   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: 4.4.4019 Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2014-05-07 00:58:02 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On: 1083454    
Bug Blocks: 1017534, 1087687    

Description Michal Skrivanek 2013-04-24 12:47:45 UTC
Description of problem:
I got an email notification about new comment but the comment is not in bugzilla web interface

details below:

From: bugzilla
Subject: needinfo canceled: [Bug 950810] [ja_JP] Test case failure: [User Portal] - Basic view - "Double Click for Console" is truncated
Date: April 24, 2013 14:28:19 GMT+02:00
To: michal.skrivanek



Product: Red Hat Enterprise Virtualization Manager
Version: 3.2.0
Component: ovirt-engine-userportal

Yuko Katabami <ykatabam> has canceled Michal Skrivanek
<michal.skrivanek>'s request for needinfo:
Bug 950810: [ja_JP] Test case failure: [User Portal] - Basic view - "Double
Click for Console" is truncated
https://bugzilla.redhat.com/show_bug.cgi?id=950810


------- Additional Comments from Yuko Katabami <ykatabam>
Even if I change the translation, it is still too long to fit in a single line.

Comment 1 Simon Green 2013-04-26 00:53:49 UTC
(In reply to comment #0)
> Description of problem:
> I got an email notification about new comment but the comment is not in
> bugzilla web interface

I am seeing this to

ykatabam: Any idea what happened here? I see you changed the needinfo and made a comment 32 minutes after this message is meant to have happened

  -- simon

Comment 2 Yuko Katabami 2013-04-26 01:04:29 UTC
I believe there was a conflict that both of us attempted to save messages at the same time.
When I saw the screen notifying the conflict, I went back to the previous screen and then completed my message (added a few more lines) then saved again, which is comment 4.
Does this explain the problem?
Next time I will chose one of the options provided, instead of going back.

Comment 3 Simon Green 2013-05-17 00:32:14 UTC
*** Bug 963581 has been marked as a duplicate of this bug. ***

Comment 4 Simon Green 2013-05-17 00:51:24 UTC
(In reply to comment #2)
> Does this explain the problem?

No.

> Next time I will chose one of the options provided, instead of going back.

Going back should be safe too.

-

Both of these relate to flag change e-mails that are sent out, not the actual bug change e-mails. Which makes me think these e-mail is being sent out before the changes are committed.

It's not going to be fixed in time for Monday's release, but I will try and get it into a hotfix.

  -- simon

Comment 5 Mike Cao 2013-05-23 02:32:53 UTC
I hit this issue as well

Comment 11 Simon Green 2013-07-10 03:04:00 UTC
There is an upstream bug (see external trackers) that I am following that will fix this issue when the blocker is fixed. It should be backported to 4.4, but if not, we will do it ourselves.

  -- simon

Comment 13 Simon Green 2013-09-04 01:16:38 UTC
*** Bug 1003974 has been marked as a duplicate of this bug. ***

Comment 14 Einav Cohen 2013-09-11 11:10:43 UTC
FYI - I hit a similar issue a couple of days ago with Bug 1003634 - got an e-mail from bugzilla notifying on a needinfo request + a comment that is not documented anywhere within the BZ / BZ history.

Comment 15 John Skeoch 2013-11-21 23:00:35 UTC
Additional instance of bug https://engineering.redhat.com/rt/Ticket/Display.html?id=268059 for data points.

Comment 17 Simon Green 2014-05-07 00:58:02 UTC
This change is now live. If there are any issues, do not reopen this bug.
Instead, you should create a new bug and reference this bug.

  -- simon