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Description of problem: OpenOffice help does not display help pages correctly, and can cause an evenutal crash on my Fedora Core 5 system. This could be due to a missing resource. Version-Release number of selected component (if applicable): (~){dispader}05:40pm] rpm -qa | grep -i office | sort openoffice.org-calc-2.0.2-5.17.2 openoffice.org-core-2.0.2-5.17.2 openoffice.org-draw-2.0.2-5.17.2 openoffice.org-graphicfilter-2.0.2-5.17.2 openoffice.org-impress-2.0.2-5.17.2 openoffice.org-langpack-ar-2.0.2-5.17.2 openoffice.org-langpack-da_DK-2.0.2-5.17.2 openoffice.org-langpack-de-2.0.2-5.17.2 openoffice.org-langpack-el_GR-2.0.2-5.17.2 openoffice.org-langpack-es-2.0.2-5.17.2 openoffice.org-langpack-fr-2.0.2-5.17.2 openoffice.org-langpack-ga_IE-2.0.2-5.17.2 openoffice.org-langpack-nb_NO-2.0.2-5.17.2 openoffice.org-langpack-nn_NO-2.0.2-5.17.2 openoffice.org-langpack-ru-2.0.2-5.17.2 openoffice.org-langpack-zh_CN-2.0.2-5.17.2 openoffice.org-langpack-zh_TW-2.0.2-5.17.2 openoffice.org-math-2.0.2-5.17.2 openoffice.org-writer-2.0.2-5.17.2 openoffice.org-xsltfilter-2.0.2-5.17.2 How reproducible: Help is never displayed from the "Index", "Find", or "Bookmarks" tab (verified after a manual re-install of OpenOffice components with rpm --force, in case there was file corruption). Eventually, doing various sporatic tests with both the "Find" and "Contents" tabs caused an application crash, described below. Steps to Reproduce: 1. Open an OpenOffice document (from the command line gives a little more debugging information). 2. Navigate to "Help"/"OpenOffice.org Help F1". STERR: I/O warning : failed to load external entity "vnd.sun.star.pkg:/" 3. Help does not work in various ways. Actual results: 1. As above, starting help gives a STDERR message: I/O warning : failed to load external entity "vnd.sun.star.pkg:/" 2. Subsequent navigation tasks produce the same error. 3. Sporadically, the "Index" tab shows no entries; but, at other times, it displays entries, with the first two entries looking strange: #NAME error message #REF error message 4. With enough navigation, twice I was able to produce a crash with the following debug information: ---- BEGIN ---- Video Driver is probably: nvidia nvidia Desktop is: GNOME libgcj version is: libgcj-4.1.1-1.fc5 kernel is: Linux 2.6.17-1.2174_FC5 #1 Tue Aug 8 15:30:55 EDT 2006 i686 i686 i386 OpenOffice.org core rpm version is: openoffice.org-core-2.0.2-5.17.2 accessibility is: false ...start sestatus details ... SELinux status: disabled ...end sestatus details ... 0x67c1640: /usr/lib/openoffice.org2.0/program/libuno_sal.so.3 + 0x1e640 0x67c1e80: /usr/lib/openoffice.org2.0/program/libuno_sal.so.3 + 0x1ee80 0x970420: + 0x420 (__kernel_sigreturn + 0x0) 0x9b7671: /lib/libc.so.6 + 0x29671 (abort + 0x101) 0x9eaa4b: /lib/libc.so.6 + 0x5ca4b 0x9f1f18: /lib/libc.so.6 + 0x63f18 0x9f53ef: /lib/libc.so.6 + 0x673ef (__libc_free + 0x78) 0x52383a8: /lib/libdb-4.3.so + 0xc43a8 (__os_free + 0x38) 0x5247dca: /lib/libdb-4.3.so + 0xd3dca 0x3639b77: /usr/lib/openoffice.org2.0/program/libucpchelp1.so + 0x35b77 0x3633f4d: /usr/lib/openoffice.org2.0/program/libucpchelp1.so + 0x2ff4d 0x36340aa: /usr/lib/openoffice.org2.0/program/libucpchelp1.so + 0x300aa 0x3634df1: /usr/lib/openoffice.org2.0/program/libucpchelp1.so + 0x30df1 0x362050a: /usr/lib/openoffice.org2.0/program/libucpchelp1.so + 0x1c50a 0x3620afc: /usr/lib/openoffice.org2.0/program/libucpchelp1.so + 0x1cafc 0x6a88911: /usr/lib/openoffice.org2.0/program/libucbhelper3gcc3.so + 0x1c911 0x6a89f23: /usr/lib/openoffice.org2.0/program/libucbhelper3gcc3.so + 0x1df23 (ucb::Content::getPropertyValuesInterface(com::sun::star::uno::Sequence<rtl::OUString> const&) + 0xaf) 0x6a89fa2: /usr/lib/openoffice.org2.0/program/libucbhelper3gcc3.so + 0x1dfa2 (ucb::Content::getPropertyValues(com::sun::star::uno::Sequence<rtl::OUString> const&) + 0x24) 0x743d937: /usr/lib/openoffice.org2.0/program/libsfx680li.so + 0xe8937 0x743e4e7: /usr/lib/openoffice.org2.0/program/libsfx680li.so + 0xe94e7 0x743e522: /usr/lib/openoffice.org2.0/program/libsfx680li.so + 0xe9522 0x6e54246: /usr/lib/openoffice.org2.0/program/libvcl680li.so + 0x83246 0x6e5fcd2: /usr/lib/openoffice.org2.0/program/libvcl680li.so + 0x8ecd2 (Timer::Timeout() + 0x10) 0x6e5fe6c: /usr/lib/openoffice.org2.0/program/libvcl680li.so + 0x8ee6c 0x1c3d3eb: /usr/lib/openoffice.org2.0/program/libvclplug_gen680li.so + 0x3c3eb 0x1c3d224: /usr/lib/openoffice.org2.0/program/libvclplug_gen680li.so + 0x3c224 (SalData::Timeout() const + 0x24) 0xe0bcc9: /usr/lib/openoffice.org2.0/program/libvclplug_gtk680li.so + 0x14cc9 0xfea876: /usr/lib/libglib-2.0.so.0 + 0x25876 0xfea15d: /usr/lib/libglib-2.0.so.0 + 0x2515d (g_main_context_dispatch + 0x16d) 0xfed3ef: /usr/lib/libglib-2.0.so.0 + 0x283ef 0xfed955: /usr/lib/libglib-2.0.so.0 + 0x28955 (g_main_context_iteration + 0x65) 0xe0ac23: /usr/lib/openoffice.org2.0/program/libvclplug_gtk680li.so + 0x13c23 0x1c441a9: /usr/lib/openoffice.org2.0/program/libvclplug_gen680li.so + 0x431a9 (X11SalInstance::Yield(unsigned char) + 0x27) 0x6e5baba: /usr/lib/openoffice.org2.0/program/libvcl680li.so + 0x8aaba (Application::Yield() + 0x48) 0x6e5bb3e: /usr/lib/openoffice.org2.0/program/libvcl680li.so + 0x8ab3e (Application::Execute() + 0x26) 0x7f28f73: /usr/lib/openoffice.org2.0/program/libsoffice.so + 0x24f73 (desktop::Desktop::Main() + 0x15af) 0x6e5f96a: /usr/lib/openoffice.org2.0/program/libvcl680li.so + 0x8e96a 0x6e5fa1d: /usr/lib/openoffice.org2.0/program/libvcl680li.so + 0x8ea1d (SVMain() + 0x2b) 0x7f22e53: /usr/lib/openoffice.org2.0/program/libsoffice.so + 0x1ee53 (sal_main + 0x57) 0x7f22e9f: /usr/lib/openoffice.org2.0/program/libsoffice.so + 0x1ee9f (main + 0x27) 0x9a3724: /lib/libc.so.6 + 0x15724 (__libc_start_main + 0xdc) 0x80484d1: /usr/lib/openoffice.org2.0/program/scalc.bin + 0x4d1 ---- END ---- Expected results: Not the above. Additional info: There may be corrupted files somewhere in the operating system; however, all the package files directly in the openoffice.org packages are verified correct (yeah... that was fun). Anyhow, I hope this actually is still useful and helpful, as it appears that a missing resource can cause application instability. Thus, I'm really wagering that this one should go to OpenOffice, as an error trap; but I'm open to any interperetations just now. Hope everybody that reads this is having a great day.
Can you do... rpm -q db4 I suspect that was has changed is that a new testing db4 is installed.
caolanm->jnovy: I bet the new testing db4 causes this. Quite likely a problematic usage in OOo, but do we really have to push this new db4 for FC-5 ?
Confirmed it's caused by the db4 leak fix. I'm going to revert the change. Caolan, have you tried to open databases in OOo with db_create(&db, NULL, 0) instead of db_create(&cb, NULL, DB_XA_CREATE)? are you sure that OOo uses Transaction Manager? The latest upstream db-4.4 has the XA part mostly rewritten so that it's likely it's already fixed there.
yeah, we almost certainly have the wrong flags for db_create in OOo as you suggested in the leak fixing issue. And for the FC-6 OOo that I'm building at the moment I fix that so all will be well for rawhide. I can make the same fix for FC-5 to avoid this problem (and I've a build in the queue just in case we want to do this), but I'd rather avoid a FC-5 update of OOo unless I have to.
Sounds reasonable, unfortunatelly db4 is now released to final so I need to release another db4 FC5 update. But without pushing the db4 to final we wouldn't discover this OOo behaviour in time before the FC6 release. Thanks Jake for reporting!
*** Bug 205453 has been marked as a duplicate of this bug. ***
*** Bug 205525 has been marked as a duplicate of this bug. ***
*** Bug 205550 has been marked as a duplicate of this bug. ***
*** Bug 205572 has been marked as a duplicate of this bug. ***
FC5 update for this fix should occur in the tomorrows push.
(In reply to comment #10) > FC5 update for this fix should occur in the tomorrows push. Ok. Thanks!
db4-4.3.29-8.fc5 has been pushed for fc5, which should resolve this issue. If these problems are still present in this version, then please make note of it in this bug report.
*** Bug 205579 has been marked as a duplicate of this bug. ***
*** Bug 205580 has been marked as a duplicate of this bug. ***
Not a problem, Jindrich. Glad to help. Thank you guys for the quick response. You rule.
Has this bug been fixed? I have been encountering a similar error in OO Calc. Whenever I try to get help (F1) there is no text in the right hand box, and when I try doing a search or click around the links OO crashes.
Felix, have you updated to db4-4.3.29-8.fc5?
Initially there was nothing to update, though after I ran 'yum clean all' the package appeared on the update list. So I will see how it goes.
*** Bug 205621 has been marked as a duplicate of this bug. ***
Help works again. Thanks.
Ok, closing ERRATA then. Please reopen if you see this OOo issue again.
However based on my latest yum update of FC6T2, the current FC6 package is still: db4-4.3.29-7.fc6 Per duplicate bug 205550 above. Therefore hoping the FC6T2 update isn't far behind the FC5 fix!
For FC-6, all should be well with this morning's OOo 2.0.4-3.1
Positively heroic.
*** Bug 205709 has been marked as a duplicate of this bug. ***
Fixed 205709 for me. Thanks, Steven Rubenstein (205709 reporter)
The OOo 2.0.4-3.1 FC6 update ran smoothly all day yesterday and looks to have eliminated the crashes. Thanks for the quick fix guys.
*** Bug 206583 has been marked as a duplicate of this bug. ***
*** Bug 206233 has been marked as a duplicate of this bug. ***
*** Bug 206177 has been marked as a duplicate of this bug. ***
*** Bug 206299 has been marked as a duplicate of this bug. ***
*** Bug 210811 has been marked as a duplicate of this bug. ***