|Summary:||communicator 4.72 address book does not work|
|Product:||[Retired] Red Hat Linux||Reporter:||Kai Kumpf <kai.kumpf>|
|Component:||netscape||Assignee:||Bill Nottingham <notting>|
|Status:||CLOSED WONTFIX||QA Contact:|
|Version:||6.2||CC:||emmanuel.druon, rvokal, sbh1, tbs|
|Fixed In Version:||Doc Type:||Bug Fix|
|Doc Text:||Story Points:||---|
|Last Closed:||2000-05-22 18:12:47 UTC||Type:||---|
|oVirt Team:||---||RHEL 7.3 requirements from Atomic Host:|
Description Kai Kumpf 2000-03-30 09:32:55 UTC
When upgrading from communicator 4.61, the address book of 4.72 does not allow any of the following with most address cards: -deletion -editing property window -automatic name completion when composing a new message In addition, group names don't show any more. Even exporting from 4.61 into an *ldif file and subsequent importing into 4.72 does not help.
Comment 1 Bill Nottingham 2000-03-30 17:04:59 UTC
I can't reproduce this here; all three items work for me with the netscape-4.72-6 package. Is it causing netscape to crash, or are you noticing other failures?
Comment 2 John McBride 2000-04-06 01:52:59 UTC
same thing on this end. the ldif import "looks" okay, but right clicking on an entry and "delete"-ing it often doesn't work even worse, when composing a new email, it used to auto-complete the email address from the address book really well, now it says things like: Joe Blow@<multiple matches found> ...when there is only one "Joe Blow". 4.61 worked fine. i can't even send email through this thing. i tried it on two RH6.2 machines, same problem. --- John
Comment 3 Anonymous 2000-04-12 03:27:59 UTC
I am also having the same problem, and can duplicate all the symptoms. I've also tried remove the addressbook file then re-import the ldif file but to no avail. I can provide system details as needed (it's a recently upgraded 6.2 system).
Comment 4 cnhr 2000-04-15 17:29:59 UTC
Again same thing here. I've had real fun on this one. I've tried the original source from Netscape (e.g. the .tar.gz file from netscape.com etc.) and I get the same thing: 1) No auto-completion of names 2) I can not delete any of the names from the address book 3) Groups do not show. I've also tried going back to 4.61 & 4.7, same problem again. Exporting to .ldif and then re-importing has no affect whatsoever. I seem to recall that the address book worked fine under RedHat 6.0 & 6.1. Could it be a problem with the libraries in 6.2 e.g. glibc?
Comment 5 cnhr 2000-04-15 17:35:59 UTC
Oops forgot one other thing. If you click on "New Message" -> "Select Adresses" and then try to view the properties of someone, Netscape crashes with a "Bus error". Sometimes the address book does not allow you to view the properties anyway. I hope this helps.
Comment 6 Bill Nottingham 2000-04-18 16:22:59 UTC
Can you post a (moderately small) .ldif file that shows the problem? I can't reproduce problems with the address book here. Also, are these upgrades or fresh installs?
Comment 7 Emmanuel Druon 2000-04-19 11:08:59 UTC
Same symptoms here. I've tried this with two machines. Installed a new version of the system and tried to import previous abook.nab (from 6.1) from users' backup. The mailing list are srewed up. I can edit some entries but can't others. Some can be used with New message others can't. Some changes generate a bus error.
Comment 8 cnhr 2000-04-19 12:46:59 UTC
I am using a fresh install of RedHat 6.2, not an upgrade.
Comment 9 Bill Nottingham 2000-04-19 15:21:59 UTC
Hm... what locale are you running under? What does 'grep locale' $HOME/.netscape/*.js' say? Again, do you have a small addressbook (.ldif) file you can post that reproduces this, because we can't reproduce this here.
Comment 10 Bill Nottingham 2000-04-19 15:25:59 UTC
*** Bug 10890 has been marked as a duplicate of this bug. ***
Comment 11 cnhr 2000-04-19 15:52:59 UTC
I think the exported .ldif file is alright, possibly the pab.na2 file gets corrupted.
Comment 12 Bill Nottingham 2000-04-19 18:15:59 UTC
(to recap part of an off-line discussion) > grep locale $HOME/.netscape/*.js says: > > /home/cnhr/.netscape/liprefs.js:user_pref("ldap_2.servers.pab.locale", "en_US"); > /home/cnhr/.netscape/preferences.js:user_pref("ldap_2.servers.pab.locale", "en_US"); Close all netscape windows, and remove these lines from those files; that should solve the problem in this case.
Comment 13 Emmanuel Druon 2000-04-20 09:05:59 UTC
It seems to improve things a lot (no more crashes so far and editing & sending features). However, when a given person was in multiple mailing lists (in the imported address book), the entry is duplicated in the main address book.
Comment 14 John McBride 2000-04-21 06:51:59 UTC
Deleting the "locales" from the .js files appears to have stopped the crashing here. I can delete addresses and pass them into and out of the Messenger client. The two machines I tried were fresh installs. I notice that "locale" entries get inserted into the .js files the first time the address book is launched; not by the import. Still get the annoying "<Multiple Matches Found>" when I try to auto-complete email addresses, even though there is but a single matching address. Also, note that SUSEs lastest release (6.4) already has a fat patch/update for Netscape 4.72 due to a compiler issue.
Comment 15 Anonymous 2000-04-21 16:14:59 UTC
Removing the entries are only a temporary solution. I am having the same problem again. Netscape keeps putting the entry back in. "Netscape User Preferences. This is a generated file! Do not edit." The files .netscape/liprefs.js and .netscape/preferences.js keep getting regenerated by Netscape. It keeps readding the entry: user_pref("ldap_2.servers.pab.locale","en_US"). How do I prevent Netscape from readding this entry????
Comment 16 Bill Nottingham 2000-04-21 19:13:59 UTC
Netscape 4.72 shouldn't put those entries back. Are you sure that: a) all netscape windows are closed when you edit the files b) you are running netscape 4.72, and not an earlier version?
Comment 17 Anonymous 2000-04-22 17:23:59 UTC
Positive on both counts. Once I added a new entry to my address book, it cleared up the problem. Thank you.
Comment 18 Piet E Barber 2000-04-23 23:45:59 UTC
(to recap part of an off-line discussion) >> grep locale $HOME/.netscape/*.js says: >> >> /home/cnhr/.netscape/liprefs.js:user_pref("ldap_2.servers.pab.locale", >> "en_US"); >> /home/cnhr/.netscape/preferences.js:user_pref("ldap_2.servers.pab.locale", >> "en_US"); > Close all netscape windows, and remove these lines from those files; that > should solve the problem in this case. I experienced this bug, exactly as described by jmcbride, I followed the recommendations from firstname.lastname@example.org, and the problem is gone. I would call this a good workaround.
Comment 19 Rex Dieter 2000-05-12 18:09:59 UTC
I can further verify that removing all pab.locale entries from ~/.netscape/*.js files works, but also replacing en_US with en works too. As previously noted, netscape must not be running when you edit the *.js files.
Comment 20 Bill Nottingham 2000-05-22 18:12:59 UTC
*** Bug 11575 has been marked as a duplicate of this bug. ***I'm resolving this bug; it's not something we can intrinsically 'fix' in netscape, and removing the locale settings does solve the problem.
Comment 21 Bill Nottingham 2000-06-26 17:51:20 UTC
*** Bug 13017 has been marked as a duplicate of this bug. ***
Comment 22 Bill Nottingham 2000-06-28 16:38:50 UTC
*** Bug 13183 has been marked as a duplicate of this bug. ***
Comment 23 sbh1 2000-07-10 21:28:37 UTC
I had the same fault with 6.2 and Netscape 4.73 (freshly installed). Tried deleting the two lines as instructed. Result was that Netscape crashed whenever I attempted to open the address book. Then tried deleting $HOME/.netscape to get a fresh start. Opened address book, but entered nothing. Closed Netscape and edited the two lines, this time only replacing "en_US" with "en" as suggested by email@example.com . This worked.
Comment 24 Bill Nottingham 2000-07-24 16:28:55 UTC
*** Bug 14508 has been marked as a duplicate of this bug. ***
Comment 25 Bill Nottingham 2000-08-07 04:00:15 UTC
*** Bug 14950 has been marked as a duplicate of this bug. ***
Comment 26 Bill Nottingham 2000-08-11 14:07:00 UTC
*** Bug 15985 has been marked as a duplicate of this bug. ***
Comment 27 Bill Nottingham 2000-08-30 19:58:13 UTC
*** Bug 16923 has been marked as a duplicate of this bug. ***
Comment 28 Bill Nottingham 2000-10-16 16:50:17 UTC
*** Bug 18732 has been marked as a duplicate of this bug. ***
Comment 29 Bill Nottingham 2000-10-18 06:34:58 UTC
*** Bug 19197 has been marked as a duplicate of this bug. ***
Comment 30 Bill Nottingham 2000-10-19 23:56:16 UTC
*** Bug 19406 has been marked as a duplicate of this bug. ***
Comment 31 Bill Nottingham 2000-11-13 20:07:18 UTC
*** Bug 20782 has been marked as a duplicate of this bug. ***
Comment 32 Bill Nottingham 2000-11-22 21:11:55 UTC
*** Bug 21228 has been marked as a duplicate of this bug. ***
Comment 33 Bill Nottingham 2000-12-29 21:42:40 UTC
*** Bug 22996 has been marked as a duplicate of this bug. ***
Comment 34 Bill Nottingham 2001-01-07 17:51:32 UTC
*** Bug 23538 has been marked as a duplicate of this bug. ***
Comment 35 Bryce Nesbitt 2001-01-08 02:46:23 UTC
Just deleting the lines, as firstname.lastname@example.org suggests won't do it. Netscape rewrites them (at least 4.76 does). To "fix" this bug, edit all *.js lines in your .netscape directory, changing the locale from en_US to en: < user_pref("ldap_2.servers.pab.locale", "en_US"); > user_pref("ldap_2.servers.pab.locale", "en"); < user_pref("ldap_2.servers.pab.locale", "en_US"); > user_pref("ldap_2.servers.pab.locale", "en"); As a packager, redhat should certainly be doing this for us poor user slobs who just want a stable machine.
Comment 36 Bryce Nesbitt 2001-01-08 16:35:30 UTC
Note that in contrast to previous reports, this happens with a fresh install also. Blow away the complete .netscape directory, and netscape creates a new one with the bug present (As of netscape 4.76). Delete the locale lines (if that works for you) or change the locale to "en" from "en_US".
Comment 37 John J. Germs 2001-01-12 02:01:15 UTC
I changed the "en_US" to "C" and everything has been fine. I guess I assumed the problem was being Canadian .....hehe. ...G...
Comment 38 Bill Nottingham 2001-01-29 03:13:05 UTC
*** Bug 25167 has been marked as a duplicate of this bug. ***
Comment 39 Bill Nottingham 2001-02-26 00:14:38 UTC
*** Bug 29488 has been marked as a duplicate of this bug. ***